Sumit Chakravarty
Email:
Mobile:9826742648
Career Summary:
Specialties- Over 7 years experience in customer service and support. Ability to learn quickly,adapt to multitasks and work in a team environment providing leadership and support to all team members and stakeholders
Personality Traits
- Strong motivational and leadership skills
- Excellent communication skills in written and verbal both.
- Ability to give the best result .
Rci Cash Management Ltd 9 July 2015- Presently Working
Key Responsibilities Handled: Flm Coordinator-MP-CG
• Ability to monitor incidents/ faults on ATM
• Effective trouble shooting skills
• Dispatch of incidents to field teams and strong follow ups and updates
• Responsible for ATM Network Uptime
• Daily reports making, analytics and problem finding
• Identification and resolution of issues
• Sustain maximum system availability for the customer
• Periodic maintenance activities
• Ensure positive customer satisfaction
CMS Infosystems Pvt. Ltd.6 May2008 – 29 July 2015
Key Responsibilities Handled: Team Leader (Escalations) Call Center-(Bhopal,Gwalior,Jabalpur,Indore)
Co-ordinating & handling all the escalations and queries of Bank customer regarding each & every issue of managed services / field operation & site related problems.
Working on downtime & availability reports for better satisfaction of customer.
Ensure best quality process in our services is provided in line with the agreed Service Level Agreement with the customer.
Inspired each and every team member to perform and produce their best.
Determined the duties and responsibilities of individuals in a team.
Analyzed the individual performance of each team member and motivated them to perform even better.
Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.
Analyzed the assigned projects and distributed tasks to the members asper their area of expertise.
Reported any problem or fault in the project to the Team manager or supervisor.
Handling Call escalation & maintaining call Tat time.
Receive the status from the Switch Center,Close the complaints.
Preparing Monthly Calls Reports.
Quality assurance
CMS Infosystems Pvt. Ltd.11 September 2010 – 10 October2012
Key Responsibilities Handled: Auditor MP
- ATM physical verification of Cash.
-Site verification.
-Vault audit.
- Preparing audit reports.
CMS Infosystems Pvt. Ltd.6 May 2008 – 10 August 2009
Key Responsibilities Handled: Quality Control (QC) MP.
Handle cashier Team attendance,leave schedule
Service & Logistic Incharge - Spice Mobiles (Bhopal)
Nov 5 2007– April 2008
Key Accountabilities and Duties:
Support to Service Centers
Vendor Management (Logistic/Warehouse/purchase& Delivery TAT.
Reconciliation of Products.
Logistic & Supply chain Managment.
Customer Service Operations.
Support to Service Centers
Airtel pvt ltd. Dec2005-Nov2007
Team leader–Call center
Customer Care,
Front Office Management & Operations
Computer Knowledge-
Proficient in use of MS Office
Achievements-
Best employee award in CMStwice
Employers
Working as Operation Inchargein Cms InfosystemsPvt Ltd from May-2008 to Present.
- Worked as Spice Mobile service-Logistics Incharge from Nov-2007 to April 2008
- Worked as Operation & Sales Executive in Airtel Company from Dec-2005 to Nov-2007.
Academic
Bachelor of Commerce from Barkatullah University .
- Senior Secondary from Hema School .
- Higher Secondary from Hema School .
Personal Details
Date of birth – 14th July 1982
Marital status - Married
Language known - English, Hindi ,Bengali