Your Story
This first page should be a little about you…your story.
Frequently Asked Questions
We know you have questions, so we are providing answers to our Frequently Asked Questions for your convenience.
Q. How long will our Candle Bars last?
A. The Scentsy candle bar will last approximately 80-100 hours. However some have lasted longer. It depends on the strength of the fragrance.
Q. What kind of wax is used when making Scentsy Candle Bars?
A. We use a custom, high-quality paraffin wax blend. Our wax blend is designed for a specific scent load and melt point.
The type of wax we use is a non-issue, with regard to the soot released while burning. We only warm the scent out of the wax - the wax remains in the warmer, thus there is no danger of soot being released into the home.
Q. What kind of oil does Scentsy use in its products?
A. Non-essential fragrance oil.
Q. Do I use a whole candle bar at a time?
A. Candle Bars come in break-a-part sections. Choose your favorite candle bar scent, break off one or two sections and place in our warmer. Next turn on your warmer...relax and enjoy. The only thing warming out is the fragrance. We suggest only one cube in the smaller Scentsy Plug-Ins.
Q. How hot does the wax get when warmed?
A. The wax will get to about the same temperature as a hand wax dip, so it won't burn or harm anyone.
Q. How do I clean the wax out of the warmer?
A. While the wax is warmed and melted pour into a disposable container and wipe the warmer with some paper towels or napkins, or place warmer lid in the freezer for 5-10 minimum and the wax should slide out. Then just pop in your favorite scent.
Q. What wattage of light bulb does the warmer use?
A. A standard 25 watt, small based light bulb. Each new warmer comes with its own light bulb. Mid-size warmers use a 20 watt and plug-ins a 15 watt.
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Q. How much is shipping?
A. Shipping is always free for home, mini/catalog parties with 150 PRV (Personal Retail Volume) or more in total retail sales in the US with some exceptions. In Canada home/basket parties with 200 PRV are shipped free!
First, the order does have to ship to one address only. Fox example; either to the Hostess or Consultant.
Next, shipping to Hawaii, Alaska, Guam, and Puerto Rico is 10% for home/mini parties. Direct ship orders to individual customers is 10% US/20% CA or a minimum shipping of $5 US/$6 CA, whichever is greater. Contact me for complete details.
Q. How long until delivery?
A. Up to 10 days to ship from when an order is placed especially in peak seasons. Often Scentsy orders arrive sooner.
Q. Can I sell online?
A. Yes. Independent Consultants can sell Scentsy products online via their Scentsy online store/replicated website. All online advertising must first be approved by the home office.
Q. Can I sell on eBay?
A. No. To maintain the quality and integrity of Scentsy products, Independent Consultants are prohibited from selling on eBay or any other auction type website or service.
Q. Can I sell at fairs and events?
A. Yes! Independent Consultants are allowed to sell at local events and expos. You can elect to purchase inventory to resale at the events or take orders only. The choice is yours. Per Scentsy policy, only one consultant is allowed per event.
Q. Are there any sales requirements?
A. Scentsy only purges consultants on Jan 1st of each year. As long as you have purchased ANY product during July-Dec you will remain active for the following year. However, if you do build a downline, and you want to keep them, you will need to sell 150 PRV during at least one month in a consecutive three-month period, or you will lose their downlines. Their downlines will roll up to their Sponsor in this case.
Q. Are there any requirements to earn commissions on my team?
A. To earn commissions on your team, you must be a Lead Consultant or higher and sell a minimum of $500, per month,in personal retail volume to qualify.
A Lead Consultant is a person who has 500 PRV (Personal Retail Volume) monthly, 1000 in Group Wholesale Volume in a month and one active frontline Scentsy Consultant.
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Q. Are we required to pay for any of the Host Rewards?
A. A $5 Host Rewards Fee – Party Fee can be paid either by the Host or the Consultant. However, if all the ½ price Host Awards are redeemed, the $5 Host Fee is waived. Most Consultants redeem all ½ price options. Even if you buy ½ of light bulbs for $.50 it is cheaper then paying for the hostess Fee.
Q. How much is a Scentsy Starter Kit?
A. Scentsy Starter Kits are $99 (US) and $119 (Canada), plus shipping and handling. Each kit contains 80 scent samples and everything you need to start your successful Scentsy business.
Q. How long does it take to get my Scentsy Starter Kit?
A. Scentsy generally ships starter kits within 72 hours of receiving your application. Starter Kits are shipped via UPS.
Q. Is the company website free?
A. All Consultants receive a Scentsy website FREE, for the first 90 days. To continue, you must enroll in the website subscription program, found in your Scentsy back office/work station. The website fee is $10 (US) and $12 (Canada) per month. It’s a valuable tool for your business and something you won’t want to be without.
Q. Can I make my own personal website?
A. Yes! Independent Consultants can make their own website, however all independent websites must be approved by the home office. The use of Scentsy images or the Scentsy name is strictly prohibited on personal websites.
Q. How often does Scentsy come out with a new catalog?
A. Twice a year…one in the spring (March) and one in the fall (September).
Q. Is the Consultant Scent of the Month Kit or Warmer of the Month a required purchase?
A. No. We are never required to buy products.
Q. Who do customers write their checks to? Scentsy or the Consultant?
A. Checks need to be made out to the Consultant as we submit party orders online.One suggestion is to have checks made to the Host and have her write you one for the whole party. You could also opt to have the customer provide a money order, if you prefer when paying for a show.
Q. What’s the difference between a Party Tester and a Mini Tester?
A. When you receive your Scentsy business kit, included will be the larger Party Testers. Use the Party Testers for home shows, events and etc.
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Q. Can a Hostess save her earned hostess awards to redeem at a later date?
A. No. A Hostess must redeem all her/his free credit and ½ price selections at the time the party is submitted or lose them. Be sure your Hostess is aware of this policy.
Basket Testers can be ordered and are much smaller in size (about the size of a round Carmex lip balm tin). Basket Testers are popular for catalog shows. Give Basket Testers to hostesses to take to work, church, school and etc. to share the scents and collect orders.
Q. Can I use Scentsy in a domain or email name?
A. No. You cannot use Scentsy or any spelling close to it in a domain name. Also, Consultants cannot create or use a domain name or email such as . Basically, Consultants cannot use Scentsy or a state reference in a domain name or email.
Q. What is a basket party/bag party/pouch party?
A. Scentsy offers smaller, inexpensive scent testers, to be used for parties on the go. Hostesses take the mini testers to their work place, along with catalogs and a test warmer and scent. This is a creative way for you to increase sales and reach many who feel they are just too busy for a home party. Consultants can order basket testers in their Scentsy work station under business supplies.
It’s an exciting time to join Scentsy!! Recent announcements for the new Spring 2012 line…
- Scentsy’s new spring line includes our new Layers Body Care and Laundry line.
- Scentsy is launching Sincerely Scent greeting cards with fragrance.
- A new brand is set to launch May 1st. Ask me for details!
- An additional new brand/product line is set to release in September.
If you have additional questions, please ask!
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