505-710-5432

Jennifer Day

3854 E Bruce Ave, Gilbert AZ 85234505-710-5432
Jennifer Day

Objective

To obtain a rewarding and challenging position within a company that will utilize and enhance my skills. To serve and be associated with a company dedicated to customer satisfaction.

Experience

2014-Present / State Farm Insurance Companies / Gilbert, AZ

Insurance Specialist

  • Perform customer service duties, including new customer creation and orientation, billing and policy inquiries, periodic policy review, claim inquiries and follow up.
  • Cross-pollinate policy lines through increased sales to both existing and potential customers. Met and exceeded projected sales goals.
  • Office administration, including daily deposits, mail processing, supply requisition and switchboard functions.

2014-2014 / Self-Directed Choices / Albuquerque, NM

Quality Assurance Specialist

  • Collects, organizes, monitors, and distributes information related to quality and process improvement functions, compliance of documentation assurance standards.
  • Generates reports to various organizations, customers, Health Maintenance Organizations (HMO)
  • Develop and maintains a training system for individuals in each type of Waiver and follow progression through budget and plan approval.
  • Develop and enter individual Service and Support Plan (SSP) and Individual budgets.
  • Oversee data collection of monthly reports and quarterly assessments, responds to customer complainants; assist staff planning, training and quality improvement.
  • Monthly billing to all MCO’s and Medicaid.
  • Assist with supervision of all staff.

2002-2014 / Farmers Insurance Group / Albuquerque, NM

Insurance Specialist

  • Perform customer service duties, including new customer creation and orientation, billing and policy inquiries, periodic policy review, claim inquiries and follow up.
  • Cross-pollinate policy lines through increased sales to both existing and potential customers. Met and exceeded projected sales goals.
  • Office administration, including daily deposits, mail processing, supply requisition and switchboard functions.

1991-2002 / Tommy’s Auto Body Albuquerque, NM / Albuquerque, NM

Office Manager

  • Performed all customer service duties.
  • All office administrative duties, including human resource duties.
  • Posting daily parts invoices into QuickBooks and into Shop Manager.
  • Accounts payable, accounts receivable, weekly payroll, reconcile checkbook and other accounts.
  • Prepared all financial reports; 941’s, 940 and CRS for Accountant

2011- Present / Central New Mexico Community College / Albuquerque, NM

Pursuing Associates of Accounting

  • Arizona P&C Licensed
  • Excel, Microsoft Word, Outlook, PeopleSoft Certified, QuickBooks Pro, Payerpath, Apricot, Focosonline & New Mexico Portal.
  • CPR Certified
  • Respite Provider Trained

References

References are available on request.