GLPC Job Description Manager
/ Job Title / Operational Service ManagerDepartment / Resources
Section / Registration and Nationality
Grade / PO5
Reports to / Head of Registration and Nationality
Staffing Responsibility / Senior Registration and Nationality Officers
Organisation / Please attach organisation structure
Job Purpose:
1. Develop and sustain a comprehensive customer care development programme for the service and maintain a staff development programme that ensures staff are fully trained and up to date with all the legislative requirements of the service.
2. Maintain overall financial control and to ensure that the unit’s technological capacity develops in line with customer requirements.
3. Have overall responsibility for the effective deployment of staff resources to ensure customers of the service can be seen within statutory time limits.
4. Also undertake all the legal responsibilities of the Registrar of Births and Deaths/ Superintendent Registrar and to deputise for the Head of Service in his/her absence.
Principal Accountabilities and Responsibilities:
1. Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the Council.
2. Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.
3. Manage a customer focused service and the effective use of resources.
4. Ensure that the council’s overall vision, values and ethos are central to the requirements of the service.
5. Support effective working relationships and act as an ambassador and advocate with external organisations
6. Keep up to date with developments in service delivery and best practice to ensure the service performs effectively and to the highest standards.
7. Responsible for the overall deployment of staff in the Unit and liaise with Senior Registration and Nationality Officers to ensure appropriate staffing levels are available to meet customer demand.
8. Carry out all the legal functions of a deputy Superintendent Registrar in any location specified by the Registration Authority. Duties to include taking legal notice of intended marriages, giving advice on recognition of foreign divorce documents and advising on acceptable documentation to prove identity and nationality. Also conducting marriage ceremonies, civil partnership and citizenship ceremonies ensuring that these events are memorable and life defining moments for customers
9. Have legal responsibility for the statutory post of Registrar of Births and Deaths and have overall responsibility for ordering and maintenance of registration secure stock and stationery.
10. Undertake investigations into customer complaints and respond at Stage 1of the complaints procedure.
11. Prepare reports of offences of perjury, forgery, bigamy and fraud for Police investigation and appear in court to represent the Council whenever required to do so.
12. Contribute to the Service Delivery Plan of the Unit and provide advice and assurance to the Head of Service on service operational issues.
13. Maintain staff records including attendance, sickness absence and annual leave.
14. Ensure absence management procedures are conducted promptly and in accordance with Council policy.
15. Manage a programme of staff training to ensure effective inductions for new starters and maintenance of professional knowledge for existing staff.
16. Contribute to the overall direction of the service nationally by attending strategic groups and deputising for the Head of Service when required to do so.
17. Carry out duties with due regard to the council’s customer care, equal opportunities, information governance, data protection and health and safety policies and procedures.
18. Undertake any other duties commensurate with the general level of responsibility of this post.
Job Context:
· Operates within a framework set by Corporate and Departmental Management Teams, but with freedom to influence the shape of services.
· Has operational responsibility across sites in Brent and Barnet with staff deployed in three different locations
· Policy and service development involvement.
· Wide range of internal and external contacts and partnership working primarily with Home Office and HM Passport Service.
· Management / leadership of a high performance team.
DBS Status / Required
Politically Restricted / Yes
Person Specification
Job Knowledge, Skills & Experience:
Specify the qualifications, experience, skills and abilities required.
Knowledge and Qualifications:
· Working towards the Registrar General’s professional qualification
· Evidence of significant relevant Continuing Professional Development (CPD).
· Extensive knowledge of the legislation relating to Registration and Nationality
· Knowledge of local authority budgeting procedures
· Knowledge of IT systems
Experience:
· Track record of achievement at a management level in a similarly large and complex organisation including:
· Experience of working in a busy customer focused environment
· Experience of managing budgets
Skills and Abilities:
· Manage people, performance and budgets.
· Leadership and management skills.
· Communicating and influencing skills.
· Contribute to the longer term development of the service area.
· Ability to explain complex legislative requirements to customers whose first language is not English
· Excellent public speaking skills
Version 2: August 2016
Date of Job Evaluation 25/08/2016 / Page 1 of 3