Spartzy Returns Form
If you want to return item(s) for different size or for a refund or replacement, please complete the form below carefully as it will make the process easier and quicker.
Please complete the form, print* and return it along with the unused items in secure packaging. The product(s) should be unwashed with tags attached and intact in the original packing.
For non-faulty goods, all postal charges are at the cost of the customer and we recommend using a registered post. Spartzy will not be held responsible for goods lost in transit.
If an exchange or replacement is required an email will be sent when the items are despatched. If for any reason the item(s) are out of stock, a refund will be issued.
If refund is required an email will be sent to confirm the refund entitlement, please allow up to 14 working days after the email date for the funds to appear in your account. Please note we will only refund using the original Payment method used.
Please complete all sectionsOrder Number/Order Ref:
Customer Name:
Customer Contact No./Email:
Customer Address:
Return Details
Style/Product ID or Product Description / Size / Quantity Returned / **Reason Code / Refund(please tick) / Exchange
(please tick) / New Product Size
**Reason Code for returning the goods. You can select more than one code:
A = Wrong Size, Exchange required (please provide New Product Size required field)
B = Wrong Size, Product not required
C = Changed Mind, Product not required
D = Item is faulty
E = Product was not ordered
F = Arrived too late
G = Other
*In case, you don't have the facility of 'Printer', we expect from customer to provide all the information asked above on a plain paper.
(Please post your items at the below address. Postage required.)
Spartzy Customer Returns c/o,Elex
Unit F,
1 Glenburn Road,
East Kilbride,
Glasgow
Lanarkshire
G74 5BA
United Kingdom