Record of Learner Achievement
Unit: / Email Skills E3 CV1Ofqual Unit Reference Number: / D/505/1721
Unit Review Date: / 28/02/2018
LEARNING OUTCOMES / ASSESSMENT CRITERIA / EVIDENCE LOCATION /
The learner will: / The learner can: /
1. Be able to use email software tools to send and compose messages / 1.1. Compose email messages
1.2. Attach a file to an email message
1.3. Send email messages
1.4. Receive email messages
1.5. Retrieve an attachment from an email
1.6. Store an email attachment using an agreed naming convention
2. Be able to manage incoming email / 2.1. Follow guidelines and procedures for using email
2.2. Identify when to respond to email messages
2.3. Respond to email messages
2.4. Store email messages appropriately for future use
2.5. Store an email attachment using an agreed naming convention
2.6. Identify how to stay safe and respect others when using email
3. Know about common problems when using email / 3.1. State common email problems
3.2. Respond to common email problems
3.3. Identify where to get expert advice to solve a problem
Assessment Requirements
Learning Outcome 1
1.3 Send: to include messages with attachments.
1.4 Receive: to include messages with attachments.
Learning Outcome 2
2.1 Guidelines and procedures: e.g. deleting mail, using signatures and salutations, use of language etc.
2.4 Appropriately for future use: e.g. flagging for follow-up, using folders etc.
2.5 Agreed naming convention: agree with tutor/learning support a naming style and location for document.
Evidence Requirements
Evidence of practical ability must be demonstrated.
Final Tutor Feedback (Strengths and Areas for Improvement):
Learner Submission Disclaimer
I declare that this is an original piece of work and that all of the work is my own unless referenced.
Assessor Disclaimer
I confirm that this learner’s work fully meets all the assessment criteria listed above at the correct level and that any specified evidence requirements have been addressed.
Assessor / Learner / Date1 | Page
V1 – January 2014