Instruction:Customer Completes Necessary Fields in This Form and Passes It To

Instruction:Customer completes necessary fields in this form and passes it to

e-mail: , or contacts sales representative

Date(mm/dd/yyyy):

To be filled by customer

End User: / Partner:
Company: / Company:
Contact Name: / Contact Name:
Phone: / Phone:
e-mail: / e-mail:
Address: / Address:
City: / City:
State: / State:
ZIP Code: / ZIP Code:

To be filled by customer To be filled by SAF

Serial Number / Part Number / Years of NDR desired /notes/ / Service PN / Expiration Date
/notes/ / Diagnostics
(performance
of the unit)

C:\Users\Toms\Desktop\V93_NDR_Ordering_Form_v5.docx

NEXT DAY REPLACEMENT

Terms and Conditions

1. According to these terms and conditions "Next Day Replacement" or NDR means the replacement of the damaged unit with the same type or similar unit during the next business day after the acceptance of RMA case from the SAF Tehnika (SAF).

1. NDR service is applicable to Customers of US and Canada only.

1. "Next day replacement" service is applicable to the radio units:

• Integra
• CFIP Lumina 6, 11, 18, 23, 24 GHz

1. Antennas and accessories are not covered by this service.

1. NDR services cannot be added past the expiration date of the standard Manufacturer warranty.

1. NDR term cannot exceed existing manufacturer warranty on the radio system.

1. NDR service can be purchased for full years only. Remaining time on manufacturer warranty will be rounded by 6 month intervals.

1. For units already sold and shipped without NDR service- the newly purchased NDR service will become active after 30 days. NDR services purchased in conjunction with brand new units, as well as extensions of existing NDR services will become active on the day of purchase.

When unit is malfunctioning -

1. Customer must provide detailed information to SAF Technical Support team to characterize the malfunction of the unit and determine if the NDR service is bought. Customer must contact SAF Tehnika technical support at during business hours from 9:00 AM till 6:00 PM Monday through Friday (GMT +2, Eastern European Time Zone).

1. If SAF Tehnika Technical Support determines the problem cannot be solved remotely, the replacement unit will be provided to the Customer from Manufacturer's reserved stock during the next business day at Manufacturer’s expense. If Customer cannot arrange local pickup, equipment shall be shipped via overnight delivery service at Manufacturer’s expense.

1. Manufacturer will provide the RMA number to the Customer on the next business day together with instructions for shipping back the faulty unit. The faulty unit shall be delivered to Manufacturer's stock at Customer’s expense within 14 days from the day of acceptance of RMA case. Equipment shall be shipped to:

SAF North America LLC

3250 Quentin Street, Unit 128,

Aurora CO 80011, USA

Att: Mrs Nicole Jaderborg,

+1 (720) 276-4821

1. In case faulty unit is not shipped back in 14 (fourteen) days’ time the replacement unit is considered as purchased by Customer for the same price as faulty equipment. Manufacturer issues an invoice which is payable by Customer immediately.

1. Customer shall use the original packaging or a packaging which provides equivalent level of protection against damages during transportation to Manufacturer’s stock. If these provisions are not observed, Customer will be responsible for repair costs per Section 11.

1. Shall Manufacturer discover that the defect(s) has been caused by reasons mentioned in clauses 15.1 - 15.4, Customer will cover repair costs and transportation costs from SAF to Customer, in accordance with invoice issued by Manufacturer.

1. Manufacturer does not bear the responsibility for the defects which are caused by:

15.1 Water or moisture inside the unit caused by Customers neglect or damage

15.2. External mechanical damages or physical impact

15.3. Lightning, overvoltage, electric power or by virtue of electromagnetic field.

15.4. Unsealing of the unit

1. Units covered by NDR service are listed in the corresponding Invoice or Packing List enclosed to that.

1. These Terms and Conditions are in force from the day the corresponding Invoice is paid.

C:\Users\Toms\Desktop\V93_NDR_Ordering_Form_v5.docx