Job Description
Job Title / Service Assistant – Bristol Assisted Discharge ServiceJob Band / 1A (under Review) / Salary / Pro-Rate equivalent to £16, 000 per annum
Department / Independent Living /
Division
/ Wiltshire, Avon & GloucestershireReporting To / Service Co-ordinator / Location / Bristol Royal Infirmary / Southmead Hospital
Duration / 26 hours per week – permanent role with 6 month probation period. /
Last Updated
/ October 2016Context
The Red Cross is the largest voluntary humanitarian organisation in the world. It promotes humanitarian values and provides emergency help to people in short-term crisis in the UK and overseas. Within the UK, the British Red Cross (BRCS) operates through 50,000 volunteers and 3,000 staff.
We seek to ensure that our organisation and our services are relevant and accessible to all. We value fresh perspective and insight gained by involving and welcoming people from the widest possible diversity of background, culture and experience.
Scope
The post holder will work between the Bristol Royal Infirmary and Southmead Hospital on a rotational basis or as required. They will be based primarily within the A&E department but will be required to travel throughout the Bristol, North Somerset & South Gloucestershire region in order to support vulnerable adults home from hospital.
The post holder will support the Co-ordinator in the delivery of the British Red Cross A&E Assisted Discharge service (BRC ADS); which involves the transportation and resettlement of vulnerable patients from hospital to their home. The hours of this post will be from 4pm until Midnight on a two weekly rotating shift pattern. Service hours may increase in future in order to meet changing service needs. The service operates 7 days a week; 365 days a year and the main aim of this service is to prevent and reduce hospital admissions.
Overall Purpose of the Post
As post holder you will be required to:
Be directed by the Co-ordinator to transport and resettle service users back into their homes following a visit to A&E and/or a stay in hospital.
Be based in the A&E department at BRI/Southmead in order to act as ‘first responder’ to referrals. This will involve transporting service user’s home in your own vehicle and resettling them back into the community.
Support the Co-ordinator to promote the service within the hospital bases and provide high quality resettlement care packages to ensure the service user feels safe and secure back in familiar surroundings.
Act as a first point of contact at the hospital and help co-ordinate the response to referrals when required (in the absence of the Co-ordinator).
Support the operational requirements of the service by assisting with / taking responsibility for the day-to-day administrative tasks required, such as maintaining rotas, dealing with incoming mail correspondence etc.
This is a role which can be unpredictable and requires a motivated, committed and enthusiastic person with good communication skills and an ability to deal with people in a sensitive and professional manner.
The post holder should want to make a real difference to people’s lives.
Main Duties and Responsibilities
To support the Service Co-ordinator (SC) in fulfilling the contractual obligations of the project.
Be based primarily in the A&E department of the BRI/Southmead but to also ensure service provision to all wards across these hospitals and others in the region, i.e. Bristol Heart Institute, Bristol Haematology & Oncology Hospital.
To regularly work with minimal supervision with limited access to immediate support/advice
To contribute towards the Daily Handover and Commissioners reports as requested by the SC in order to ensure that key information is captured and relayed as necessary.
To act as shift co-ordinator on occasions where the Service Co-ordinator is not available, taking responsibility for the requirements of the service that evening.
To ensure all paperwork is recorded and kept updated and submitted in a timely manner.
To adhere to the BRCS confidentiality and safeguarding policies.
To undertake training as required.
Be directed and line managed by the SC.
Work flexibly to enable staff team meetings to occur.
To uphold the Fundamental Principles of the Red Cross and Red Crescent Movement and to work within the BRCS Equal Opportunities Policy.
To undertake any other relevant duties requested by the line manager.
Person Specification
Job Title: Service Assistant – Assisted Discharge Service Band: 1AEducation/ Training
/ Educated to GCSE level or equivalent**Experience
/ Experience of working in the care professionExperience of working with vulnerable people**
Working in partnership with external organisations
Knowledge/ Technical Skills
/ Knowledge of British Red Cross Health and Social Care services - or willingness to undertake trainingIT literate. Experience of using email, word processing and spreadsheet packages**
Knowledge of Safeguarding legislation, Health & Safety practices and Lone Working policies - or willingness to undertake training
Ability to identify and assess people’s needs**
Ability to promote the Assisted Discharge service and to raise its profile**
Understanding of monitoring and reviewing service standards and quality**
Ability to contribute to the development and achievement of operation/functional plans
Personal skills
/ Excellent communication skills**Ability to work as part of a team**
Ability to work alone, use own initiative and to be self-motivating**
Organisational skills
Ability to manage own time and workload, prioritising a range of competing demands
Passion and enthusiasm for supporting vulnerable people**
Special Circumstances
/ Able to work unsociable hours**Own driving licence and car**
Able to work flexible hours on occasions**
Able to work and travel as appropriate to the needs of the job**
**Minimum short-listing criteria. N.B. All disabled candidates who meet these criteria must be short-listed for interview in line with our commitment under the two- tick symbol scheme.
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