Hills Community Aid and Information Service Inc. Position Description
Position: Community Support Worker - Barista
Hours: 30 hours per fortnight
Reports to: Service Manager
Direct Reports: Volunteers
Tenure: Permanent position dependent on continued program funding
Salary: Hospitality Industry (General) Award 2010
Purpose of Position:
● Support the delivery of the YSUp (Young and Skilled Up) program for the Hills Daily Grind.
● Provide information and referrals to customers of the Hills Daily Grind.
● Ensure staff and volunteers deliver a professional coffee van at events.
● Network with the community to assist with future bookings for the Hills Daily Grind.
About the Hills Daily Grind
The Hills Daily Grind is a unique coffee van that:
● Provides Barista training to students and youth who have barriers to employment.
● Supports the homeless and people in need through our Kindness Cup program.
● Supports local events across The Hills and Western Sydney.
● Engages with the community to deliver information and referral.
About the Community Support Worker
We are looking for a vibrant Community Support Worker to join the Hills Daily Grind team. The Community Support Worker role is an interesting and diverse role for a person who likes engaging with the community, providing a high level of customer service and supporting youth and volunteers.
Person Specification:
● Relevant tertiary qualifications or demonstrated industry experience.
● Demonstrated understanding of Community Development principles.
● High level of written and verbal communication skills.
● Sound computer literacy with experience in the Google suite of products.
● Current NSW drivers license and ability to drive a manual vehicle.
● Barista experience or willingness to learn.
● Demonstrated ability to work as part of a small team.
● Demonstrated ability to support youth and volunteers in a learning environment.
● Sensitivity to differing ability, sexuality, class, cultural and religious backgrounds.
Position Duties General
● Attend monthly team meetings and other organisational development days as required.
● Adhere to agreed Policies and Procedures of Hills Community Aid.
● Uphold the confidentiality of all clients, co-workers and Board of Governance in accordance with the organisation’s Policies and Procedures.
● Attend training, conferences and workshops relevant to the position.
● In conjunction with the Service Manager, develop and implement systems to enhance the provision of programs to clients.
● Participate in and oversee any student placements.
● Participate in the development and review of organisational Policies and Procedures.
● Collect statistics on referrals to and from the programs.
● Be an active team member, sharing responsibility, skills and information.
● Ensure clean and safe work environment is maintained.
● Carry out any other duties as required by the Executive Officer or Board of Governance.
Position Duties YSUp Delivery
● Prepare learning materials for program delivery.
● Prepare van and stock for delivery of YSUp.
● Train program participants in a supported environment.
● Maintain relationships with all networks.
● Source future YSUp applicants.
Position Duties Community Events
● Attend community events.
● Maintain compliance of event attendance.
● Maintain stock and ordering.
● Prepare van for delivery of community events..
● Prepare rosters for events.
● Support volunteers to deliver a high standard of customer service.
● Promote Hills Community Aid and Hills Daily Grind to all customers and services.