General Health System VPN Instructions for Windows PC
These instructions do not work while connected to “BRGWNET” internal network.
Table of Contents
VPN Instructions for Windows PC 1
Installation 1
Establishing a VPN Connection 2
Prerequisites 2
Detailed Steps 3
Supported Devices: 4
Error Messages and Fixes: 4
Feedback 5
VPN Instructions for Windows PC
Installation
1. Please open Internet Explorer or Firefox browser.
2. Enter the URL https://vpn.brgeneral.org.
3. Select the GHSSSL group Login, enter your network user ID and password, then click login.
4. Click the AnyConnect button on the left, then clicking Start AnyConnect.
5. Either you will be prompted to download the AnyConnect Secure Mobility Client or it will perform the installation of the new VPN software as shown below.
6. Below indicates the software has been installed successfully. You will see the icon running in the system tray.
NOTE: If the installation of AnyConnect fails you can attempt to download again by clicking the AnyConnect button on the left, then clicking Start AnyConnect.
Establishing a VPN Connection
Prerequisites
Ensure that you are not connected to BRGWNET wireless network.
Detailed Steps
1. Once AnyConnect is installed on your PC, you can connect to the VPN by accessing AnyConnect from the Start button, click Programs ->Cisco->Cisco AnyConnect, as shown below and repeat the establishing a VPN connection instructions.
2. Enter VPN.brgeneral.org, then click the Connect button to login to the VPN.
3. Select the GHSSSL group. Enter userID@ghsbtr.net or ghsdomain\user ID, then your password and click ok.
4. Below is the system tray icon you receive indicating the VPN connection has been established. It shows a lock symbol on it. You are ready to start working like you normally do.
5. Right click the icon for options and to disconnect the VPN.
Supported Devices:
You can also download AnyConnect for iPhone and iPad devices from the Apple store.
Error Messages and Fixes:
A. Failed to install AnyConnect Secure Mobility Client 3.0 because the process is running in protected mode and cannot perform an install. The secure gateway must be added to the Trusted Sites Zone in Internet Explorer. A VPN connection cannot be established.
Fix:
Go to Internet Options in IE, go to the Security tab, click Trusted Sites, click the Sites button, then add the URL of *.brgeneral.org to the list.
B. The service provider in your current location is restricting access to the Internet. You need to log on with the service provider before you can establish a VPN session. You can try this by visiting any website with your browser.
Fix:
Open Internet Explorer and accept the Internet access terms and agreement, then try to establish a VPN session.
Feedback
For immediate support, please call 225-381-6440 or email .
Please provide feedback on this process and documentation to Brandon Woods or Brittany Hatcher.