INVENTORY OPERATIONS SPECIALIST
Serves on: Merchandising Team
Reports to: Merchandise Operations Manager
Supervises: Merchandise Associate(s)
Non-exempt/full-time
POSITION OVERVIEW
The staff member that oversees all mailing, shipping and receiving for the Tri Delta enterprise. Maintains inventory for merchandise and Fraternity supplies. Serves as the Ritual expert for all Fraternity events. Provides exceptional customer service and trains/assists all staff with mailroom operations.
INVENTORY MANAGEMENT
Manage inventory levels for the Fraternity, Tri Delta Shop and the Life Loyal Program.
Responsible for ordering and maintaining inventory levels for all office supplies.
Manage website inventory levels as merchandise is received and sold, and audit using QuickBooks.
Fulfill all in-house merchandise requests.
Work with merchandise operations manager to develop initial stockroom distribution and flow plans.
Assist with coordination of Tri Delta Shop yearly inventory audit.
Assist in pricing updates for all products sold based on QuickBooks reports.
Work with Merchandise Team to ensure support of feature space, promotional activities, highly seasonal/trending product and overall department strategies.
SHIPPING & RECEIVING
Oversee that all shipping needs are processed in a timely manner for Tri Delta Shop, Life Loyal and Fraternity.
Process all online orders by pulling items, verifying quantities and posting packing slips and receipts.
Manage the fulfillment process for all new chapter start up supplies.
Track packages and place claims for lost orders with FedEx for customers for all Fraternity shipments.
Responsible for identifying the most cost effective mode of shipping for all orders processed.
Maintain relationship with shipping partners.
TRI DELTA EVENTS & PROGRAMS
Manage the inventory levels and oversee the shipment of Tri Delta Ritual equipment.
Serve as the lead for setting up and coordinating all parties in the execution of Tri Delta Ritual at Fraternity events.
Coordinate and manage shipping log of 300+ boxes to ensure all necessary items are packed and accounted for Tri Delta Shop and Fraternity conferences and Conventions.
Coordinate and manage, annually, over 60 shipments for the “Shop in a Box” program. Ensure “Shop in a Box” orders are pulled, inventoried and shipped accordingly.
Responsible for auditing the return shipments of “Shop in a Box” orders immediately upon receipt.
Serve on the Road Trip Team as assigned.
MAILROOM MANAGEMENT
Responsible for daily mail.
Coordinate the packaging, addressing and scheduling of all Fraternity mailings.
Maintain mailroom equipment (postage meter, etc.).
Educate and assist staff with mailroom equipment and mailings.
Maintain upkeep of warehouse, mailroom and storage room.
Responsible for sending weekly communication and mail to all remote staff, consultants and volunteers.
Supervise part-time merchandise associate(s) schedules, projects and duties as assigned.
CUSTOMER SERVICE
Assist walk-in customers with on-site inquiries.
Assist with the check-out process for on-site customers.
Communicate with customers regarding orders with inventory stock issues.
Provide exceptional customer service over the phone.
AS A TEAM MEMBER
Manage self-performance to achieve expected results while balancing work and personal life.
Strive for excellence in performance by surpassing established standards.
Take full responsibility for one’s decisions and results.
Demonstrate honesty, keeps commitments and behaves in a consistent manner.
Partner with others to accomplish goals.
Oral and written communication is presented in a clear and concise manner.
Work through interpersonal conflicts to ensure problems are addressed and relationships are strengthened.
Demonstrate an understanding of new information.
Pursue self-development.
Is accessible and provides prompt, attentive service.
Go the extra mile to satisfy customer needs and expectations.
Can effectively handle several challenging problems or tasks at once.
Demonstrate openness to new organizational structures, procedures and technology.
Identify what needs to be done and takes action before being asked, when the situation requires it.
Maintain confidentiality.
Keep manager informed about progress and problems.
Ensure that regular, consistent communication takes place within area of responsibility.
Use discernment to arrive at decisions or solutions to problems that achieve the desired outcome.
JOB SPECIFICATIONS
Four-year degree required
Intermediate knowledge of Microsoft Office
Must be a member of Delta Delta Delta
Be able to lift no more than 50 lbs.
Climb ladders and stairs with ease
Can stand for 6 hours a day doing physical activity
Can stand 8-12 hours during conference and events, with breaks
Load and unload merchandise from vehicles
Drive large vehicles
Moderate to heavy travel during peak season
QuickBooks knowledge preferred
WordPress knowledge preferred
APPLY NOW
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Founded in 1888, Tri Delta is a premier women’s organization dedicated to helping women live, learn and lead…with Purpose, for a lifetime. With more than 229,000 members worldwide, Tri Delta operates 142 collegiate chapters on campuses across North America and more than 250 alumnae chapters globally. The organization’s philanthropic focus is childhood cancer with more than $50 million raised in support of St. Jude Children’s Research Hospital, local and regional children’s hospitals and a variety of children’s cancer initiatives across the country. Tri Delta is a member of the National Panhellenic Conference.
TRIDELTA.ORG
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