CLUSTERHealth Science Education

CONCENTRATIONPharmacy Technician

WEVIS CODEHE0770

National Consortium for Health Science Education

Health Care Standards

Pharmacy Technician Certification Board.

Sample of reported job titles upon completion of Pharmacy Technician Specialization:

Pharmacy Technician

Sample of reported job titles upon completion of additional education: IV Certified Pharmacy Technician, Pharmaceutical Care Associate, Pharmacist

INDUSTRY CREDENTIALS

Pharmacy Technician, CPR/AED Healthcare Provider or Professional Rescuer, First Aid, Bloodborne Pathogens Training: Preventing Disease Transmission

RECOMMENDED PREREQUISITES

0714Introduction to Health Care

0716 Body Structures and Functions

0721 Medical Terminology

REQUIRED COURSES (Required Sequence)

Note: A minimum course completion score of 80% is requiredto progress to next course.

WVEIS CodeCourse

0636Core Requirements for Pharmacy Technician

0637Orientation to Pharmacy Terminology, Law and Ethics

0638Pharmacology for the Pharmacy Technician

0639Professional Skill and Pharmacy Operations for the Technician

* Note students entering the Pharmacy Technician programs should have a current CPR/AED for Health Care Provider or Professional Rescuer and First Aid certification.

ELECTIVE COURSES

0725Understanding Human Behavior

0739Nutrition and Wellness

1060Essentials of Addiction and Prevention

SKILL SETS

Career Preparation Skills

Safety Practices

Leadership Development

Patient/Client Customer Service

Numeracy and Literacy

Academic Foundation

Communications

Legal Responsibilities

Ethics

Teamwork

Technical Skills

Information Technology Applications

Skill sets for Career Preparation Skills, Safety, Leadership Development and Patient/Client Customer Service should be integrated throughout the concentration as remaining skill sets are delivered.

Skill Set / Career Preparation Skills
Knowledge Objectives
HE.1 / Students will demonstrate knowledge of
  • career paths.
  • goal development and achievement.
  • attitudes and work habits that support career retention and advancement.
  • personal qualities and abilities needed to be effective with children.
  • communication in varied contexts.

Performance Objectives
HE.2
HE.3
HE.4
HE.5
HE.6
HE.7
HE.8
HE.9
HE.10 / Students will
  • relate skills and abilities to possible career pathways.
  • explain methods of goal development.
  • discuss methods of time management and task coordination.
  • practice professionalism in punctuality, appropriate dress, task completion, etc.
  • investigate methods of supervision such as giving and receiving feedback and instruction.
  • develop and present a statement of their personal work ethic beliefs.
  • prepare an application, cover letter, resume and thank you letter.
  • create a personal portfolio for use when applying for employment.
  • practice simulated job interviews.

Skill Set / Safety Practices
Knowledge Objectives
HE.11 / Students will demonstrate knowledge of
  • infection control.
  • controlling the growth and spread of microorganisms.

Performance Objectives
HE.12
HE.13
HE.14 / Students will
  • explain principles of infection control.
  • perform hand washing according to Centers for Disease Control regulations.
  • don and remove non-sterile gloves.

Skill Set / Leadership Development
Knowledge Objectives
HE.15 / Students will demonstrate knowledge of
  • public speaking.
  • parliamentary law.
  • leadership concepts.
  • characteristics of effective teams and organizations.

Performance Objectives / Students will
HE.16
HE.17
HE.18
HE.19
HE.20 /
  • develop and deliver speeches.
  • participate in meetings using parliamentary procedure.
  • attend leadership conferences and training (local, state and/or national).
  • volunteer in community service opportunities.
  • participate in career development events.

Skill Set / Patient/Client Customer Service
Knowledge Objectives
HE.21 / Students will demonstrate knowledge of
  • customer service.
  • patient/client satisfaction.
  • patient/client needs assessment.
  • quality for services.

Performance Objectives
HE.22
HE.23
HE.24
HE.25
HE.26
HE.27
HE.28
HE.29
HE.30
HE.31
HE.32
HE.33 / Students will
  • demonstrate respectful and empathetic treatment of all patients/clients.
  • hear and work to resolve complaints from patients/clients or the public.
  • check completed work for spelling, punctuation and format.
  • greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • answer inquiries pertaining to patient/client care policies and services and work to resolve patient/client complaints.
  • measure and assess patient/client and employee satisfaction.
  • confer with patients/clients by telephone or in person to provide information about health care or services, take orders from superiors, obtain details of complaints and forward to instructor/supervisor.
  • keep records of patient/client interactions, recording details of inquiries, complaints or comments, as well as actions taken per health care institution guidelines.
  • check to ensure that appropriate changes were made to work toward resolving patient/client problems.
  • describe points of patient/client safety and respond to questions.
  • investigate and work to resolve complaints regarding food quality, service or patient/client care within your scope of practice.
  • identify the characteristics of each health care industry’s target market.

Skill Set / Literacy and Numeracy
Knowledge objectives
HE.34 / Students will demonstrate knowledge of
  • literacy and numeracy skills required to solve complex
  • real-world problems associated with their career/technical content area
  • improve their thinking and reasoning skills.

Performance Objectives
HE.35
HE.36
HE.37
HE.38 / Students will
  • utilize a variety of technical sources (e.g., Internet, manuals, journals, directions, reports, etc.) to complete career/technical assignments and projects
  • demonstrate writing skills required to complete career/technical assignments and projects
  • demonstrate accuracy in calculating and measuring graphical work required to complete career/technical assignments and projects
  • analyze tables, charts, graphs and multiple data sources to complete career/technical assignments and projects

Core Requirements for Pharmacy Technician WVEIS0636

*Core requirements for Pharmacy Technician (0636) is a prerequisite for Orientation to Pharmacy Technician (0637) and requires a minimum course completion score of 80%.

Skill Set / Academic Foundation
Knowledge Objectives
0636.1 / Students will demonstrate knowledge of
  • medical terminology.
  • anatomy and physiology.
  • pharmacology calculations.

Performance Objectives
0636.2
0636.3
0636.4
0636.5
0636.6
0636.7
0636.8
0636.9
0636.10
0636.11
0636.12
0636.13
0636.14
0636.15
0636.16
0636.17
0636.18
0636.19
0636.20
0636.21
0636.22
0636.23
0636.24
0636.25
0636.26
0636.27
0636.28
0636.29
0636.30
0636.31
0636.32
0636.33
0636.34
0636.35
0636.36
0636.37
0636.38
0636.39
0636.40
0636.41
0636.42
0636.43
0636.44
0636.45
0636.46
0636.47
0636.48
0636.49
0636.50 / Students will
  • identify the role of the three types of word parts used in forming medical terms.
  • analyze unfamiliar medical terms using knowledge of word parts.
  • describe the steps in locating a term in a medical dictionary.
  • define commonly used prefixes, word roots (combining forms) and suffixes.
  • pronounce medical terms correctly using the "sounds like" system.
  • recognize the importance of always spelling medical terms correctly.
  • state why caution is important when using abbreviations.
  • recognize, define and pronounce medical terms.
  • discuss the chemical basis for life.
  • identify the roles of cells, tissues, organs and systems in terms of organization in the human body.
  • identify the structure and function of the human body systems in health and common diseases associated with each system.
  • skeletal system.
  • muscular system.
  • cardiovascular system.
  • lymphatic and immune systems.
  • respiratory system.
  • digestive system.
  • urinary system.
  • nervous system.
  • special senses: the eyes and ears.
  • integumentary system.
  • endocrine system.
  • male and female reproductive system.
  • identifydiagnostic procedures and pharmacology commonly associated with each body system.
  • express Arabic numbers as Roman numerals.
  • express Roman numerals as Arabic numbers.
  • identify the numerator and denominator in a fraction.
  • add and subtract fractions.
  • multiply and divide fractions.
  • add and subtract decimals.
  • multiply and divide decimals.
  • convert fractions to decimals.
  • convert decimals to fractions.
  • define percent.
  • convert percentages to fractions.
  • convert percentages to decimals.
  • convert fractions to percentages.
  • convert decimals to percentages.
  • define ratio.
  • convert ratios to fractions.
  • convert ratios to decimals.
  • convert ratios to percentages.
  • convert fractions to ratios.
  • convert decimals to ratios.
  • convert percentages to ratios.
  • explain the apothecary system.
  • explain the avoirdupois (household) measurement system.
  • explain the metric system.
  • convertbetween the household and metric systems.
  • use ratio and proportion in computations.
  • perform pharmaceutical calculations.
  • calculate doses for oral and liquid medications using ratio and proportion methods.
  • calculate quantities to be administered when medication is ordered in fractional doses.
  • calculate safe dosages for infants and children.
  • calculate dosages for individual patients given the patient's weight and/or height and the recommended dosage.
  • perform calculations necessary for the infusion of IV medications.
  • calculate dosages of parenteral medications already in solution.
  • calculate dosages from reconstituted medications.
  • determine the appropriate concentration strength for medications ordered when there are several directions for mixing.
  • determine amount of insulin to be administered based upon labels.
  • calculate dilutions and concentrations for solutions.

Orientation to Pharmacy Terminology, Law and Ethics WVEIS 0637

*Core Requirements for Pharmacy Technician (0636) is a prerequisite for Orientation to Pharmacy Technician (0637) and requires a minimum course completion score of 80%.

Skill Set / Academic Foundation
Knowledge Objectives
0637.1 / Students will demonstrate knowledge of
  • major categories of the classification of drugs.
  • drug actions in the human body.
  • theory and principle aspects of a pharmacy sterile program.

Performance Objectives
0637.2
0637.3
0637.4
0637.5
0637.6
0637.7 / Students will
  • identify drug categories.
  • recall classifications of drugs.
  • recognize actions of drugs in the human body.
  • recognize trade and generic names of drugs.
  • understand terminology, techniques, quality control and quality assurance related to a pharmacy sterile program.
  • perform all pharmaceutical calculations for compounding sterile products.

Skill Set / Communications
Knowledge Objectives
0637.8 / Students will demonstrate knowledge of
  • concepts of effective communication.
  • medical terminology.

Performance Objectives
0637.9
0637.10
0637.11 / Students will
  • report subjective and objective information.
  • use roots, prefixes and suffixes to communicate information.
  • use medical abbreviations to communicate information.

Skill Set / Legal Responsibilities
Knowledge Objectives
0637.12 / Students will demonstrate knowledge of
  • legal implications.
  • legal practices.

Performance Objectives
0637.13
0637.14
0637.15
0637.16
0637.17
0637.18
0637.19 / Students will
  • analyze legal responsibilities.
  • apply procedures for accurate documentation and record keeping.
  • analyze and apply requirements of the Health Insurance Portability and Accountability Act (HIPAA).
  • describe AdvancedDirectives.
  • summarize the Patient’s Bill of Rights.
  • discuss informed consent.
  • explain laws governing harassment, labor and Scope of Practice.

Skill Set / Ethics
Knowledge Objectives
0637.20 / Students will demonstrate knowledge of
  • major Pharmacy Laws and their impact of the practice of pharmacy.
  • cultural, social and ethnic diversity.
  • state and federal laws and regulations pertaining to Controlled Substances.
  • dispensing and reordering Controlled Dangerous Substances.
  • Health Insurance Portability and Accountability Act. (HIPAA)
  • differences between pharmacist and pharmacy technician job duties.
  • insurance fraud.

Performance Objectives
0637.21
0637.22
0637.23
0637.24
0637.25
0637.26
0637.27
0637.28
0637.29
0637.30
0637.31
0637.32
0637.33
0637.34
0637.35
0637.36
0637.37
0637.38
0637.39
0637.40
0637.41
0637.42
0637.43
0637.44
0637.45
0637.46
0637.47
0637.48
0637.49
0637.50
0637.51
0637.52
0637.53
0637.54
0637.55
0637.56
0637.57
0637.58
0637.59
0637.60
0637.61
0637.62
0637.63 / Students will
  • identify each of the following:
  • Pure Food and Drug Act of 1906.
  • Food, Drug, and Cosmetic Act of 1938.
  • Duham-Humphrey Amendment to 1962.
  • Kefaufver-Harris Amendment of 1962.
  • Comprehensive Drug Abuse Prevention and Control Act of 1970.
  • Poison Prevention Act of 1970.
  • Drug Listing Act of 1972.
  • Orphan Drug Act of 1983.
  • Drug Price Competition And Patent-Term Restoration Act of 1984.
  • Prescription Drug Marketing Act of 1987.
  • Omnibus Budget Reconciliation Act of 1990 (OBRA-90).
  • FDA Modernization Act.
  • Dietary Supplement Health and Education Act (DSHEA) of 1994.
  • describethe classifications of Controlled Dangerous Substances (CDS) and identify each of the following in terms of classification.
  • Schedule I (C-I).
  • Schedule II (C-II).
  • Schedule III (C-III).
  • Schedule IV (C-IV).
  • Schedule V (C-V).
  • explain partial filling and refilling regulations for different schedules of Controlled Dangerous Substances.
  • list procedures for storing the different schedules of Controlled Dangerous Substances.
  • list procedures for ordering the different schedules of Controlled Dangerous Substances.
  • listprocedures for maintaining inventory of the different schedules of Controlled Dangerous Substances.
  • listthe FDA requirements for "stock bottle" labels of Controlled Dangerous Substances.
  • list the different filing schemes for hard copy prescriptions.
  • apply rules relating to HIPAA.
  • describe legal and ethical consequences of performing duties only allowed by pharmacists.
  • explain how state laws and regulations determine what activities associated with collection of specific patient information can be delegated by the pharmacist to technicians.
  • explain how state laws and regulations determine what activities associated with receiving and screening prescription/medication orders for completeness and authenticity can be delegated by the pharmacist totechnicians.
  • explain how state laws and regulations determine what activities associated with preparing medications for distribution can be delegated by the pharmacist to technicians.
  • explain how state laws and regulations determine what activities associated with verifying the measurements, preparation and/or packaging of medications reproduced by other technicians can be delegated bythe pharmacist to technicians.
  • explain how state laws and regulations determine what activities associated with patient counseling to optimize the use of medication, equipment and devices can be delegated by pharmacists totechnicians.
  • discuss prevention of insurance fraud.
  • discuss legal and ethical consequences of insurance fraud.
  • explain the role of Boards of Pharmacy.
  • recognize and understand the functions of the agencies that regulate and effect pharmacy practice.
  • demonstrate knowledge of pharmacy law.
  • understand legal responsibilities and limitations in the field of pharmacy.
  • analyze implications of actions.
  • implement problem solving techniques when confronted with legal issues.
  • explain practices that could result in malpractice, liabilityand/or negligence.
  • apply procedures for accurate documentation and record keeping.
  • implement established procedures based on risk management criteria.
  • complete an incident report.
  • summarize non-discriminatory laws.
  • interpret healthcare facility policies and procedures.
  • implementmandated standards for Health Insurance Portability and Accountability Act (HIPAA).
  • recognize common threats to confidentiality.
  • summarize clients' rights according to the Patients' Bill of Rights.
  • discuss informed consent.
  • compare licensure, certification, registration and legislated Scope of Practice of a healthcare professional.
  • explain mandated standards for harassment, labor and employment laws.
  • differentiate between morality and ethics.
  • differentiate between ethical and legal issues impacting healthcare including confidentiality.
  • compare personal, professional and organizational ethics.
  • recognize ethical issues and their implications related to healthcare.
  • apply ethical behaviors including honesty and integrity in a healthcare setting.
  • apply procedures for reporting activities and behaviors that affect the health, safety and welfare of others.
  • describe religious and cultural values as they impact healthcare services.
  • demonstrate respect for individual diversity.

Skill Set / Safety Practices
Knowledge Objectives
0637.64 / Students will demonstrate knowledge of
  • infection control.
  • personal safety and healthy work habits.
  • environmental safety.
  • common safety hazards.

Performance Objectives
0637.65
0637.66
0637.67
0637.68
0637.69
0637.70
0637.71
0637.72
0637.73
0637.74
0637.75
0637.76
0637.77
0637.78
0637.79
0637.80
0637.81
0637.82
0637.83 / Students will
  • list personal safety rules.
  • discuss accident prevention.
  • discuss types and location of fire extinguishers.
  • demonstrate office safety.
  • discuss the importance of ergonomics in the work place.
  • apply infection control procedures including Standard Precautions
  • compare the different methods of controlling the growth of microorganisms.
  • apply personal safety procedures based on Occupational Safety and Health Administration (OSHA) and Center for Disease Control (CDC) regulations.
  • apply proper use of personal protective equipment (PPE).
  • apply principles of body mechanics and ergonomics.
  • evaluate the environment to demonstrate ability to recognize safe and unsafe working conditions.
  • demonstrate methods of fire prevention in the healthcare setting.
  • understand proper safety techniques to prevent accidents and to maintain a safe work environment.
  • recognize Materials Safety Data Sheets (MSDS).
  • comply with safety signs, symbols and labels.
  • understand implications of hazardous materials.
  • apply safety principles within a given environments.
  • explain an evacuation plan for a healthcare setting.
  • execute an emergency plan in response to a natural disaster or other emergency.

Skill Set / Teamwork
Knowledge Objectives
0637.84 / Students will demonstrate knowledge of
  • health care teams.
  • team member participation.

Performance Objectives
0637.85
0637.86
0637.87 / Students will
  • understand roles and responsibilities of team members.
  • apply effective techniques for managing team conflict.
  • demonstrate the ability to work in teams.

Skill Set / Technical Skills
Knowledge Objectives
0637.88 / Students will demonstrate knowledge of
  • duties of a pharmacy technician.

Performance Objectives
0637.89
0637.90
0637.91
0637.92
0637.93
0637.94
0637.95 / Students will
  • describe the functions that a technician may perform.
  • describe the functions that a technician may not perform.
  • discuss confidentiality in the practice of pharmacy.
  • diagram the general layout of a pharmacy department.
  • summarize the federal and state agencies and regulations affecting pharmacies.
  • describe the role of the state Board of Pharmacy.
  • demonstratebasic computer skills necessary for a pharmacy technician.

Skill Set / Information Technology Applications
Knowledge Objectives
0637.96 / Students will demonstrate knowledge of
  • information technology.

Performance Objectives
0637.97
0637.98
0637.99
0637.100 / Students will
  • utilize current computer hardware and software.
  • identify records, files and technology applications common to healthcare.
  • enter data into computer files using reference tools to ensure accuracy.
  • maintain security and confidentiality of electronic patient/client information adhering to workplace policies.

Pharmacology for the Pharmacy Technician WVEIS 0638

*Core Requirements for Pharmacy Technician (0636) and Orientation to Pharmacy Technician (0637)are prerequisites for Pharmacology for the Pharmacy Technician (0638) and require a minimum course completion score of 80%.

Skill Set / Academic Foundation
Knowledge Objectives
0638.1 / Students will demonstrate knowledge of
  • evolution of medicinal drugs.
  • goal of drug therapy.
  • drug classifications.
  • use and function of antibiotics.
  • use and function of antivirals, antiretrovirals and antifungals.
  • use and function of antihistamines, decongestants, antitussive and expectorants.
  • use and function of anesthetics, analgesics and narcotics.
  • use and function of antidepressants, antipsychotics and antianxiety agents.
  • use and function of anticonvulsants and drugs used to treat other central nervous system disorders.
  • use and function of respiratory drugs.
  • use and function of gastrointestinal drugs.
  • use and function of urinary system drugs.
  • use and function of cardiovascular drugs.
  • use and function of muscle relaxants, nonnarcotic analgesics and drugs for arthritis.
  • use and function of hormones.
  • use and function of topical ophthalmics and otics.
  • use and function of recombinant drugs and chemotherapy.
  • use and function of vitamins, nutritional supplements, natural supplements and antidotes.

Performance Objectives
0638.2
0638.3
0638.4
0638.5
0638.6
0638.7
0638.8
0638.9
0638.10
0638.11
0638.12
0638.13
0638.14
0638.15
0638.16
0638.17
0638.18
0638.19
0638.20
0638.21
0638.22
0638.23
0638.24