IT Systems Development Manager
Reports to: / Head of Information Technology
Department/Location: Support Services/BSW
Salary: / £33,193 - £39,365 per annum / Grade: 9
Closing Date: / Wednesday 24 May 2017
Interview Date: / Thursday 1 June 2017
Job Purpose
Responsible for managing the full lifecycle of IT development including customer requirements capture, systems development, supplier negotiation and system support to meet the overall business objectives of SYPTE.
Organisational Chart
Dimensions
  • Responsible for overseeing and managing the software development lifecycle for bespoke application development, website development, and GIS developments to meet the needs of the organisation, IT strategies and service level agreements.
  • Manage systems to ensure controls are designed into solutions to assure the accurate processing of the organisations IT data assets.
  • Leadership and line management responsibility for the IT Development Team, providing effective performance management and coordination of the resources allocated to the delivery of the service
  • The overall IT Development budget is approximately £500k.
  • Provision of services to 550 desktops and 700 user accounts.

General Responsibilities
  • SYPTE’s aim is to provide the best Public Transport system possible. The objective is the pursuit of excellence in meeting the needs of all potential passengers.
  • SYPTE is fully committed to the active promotion of equal opportunities in its capacity as an employer. It is the individual responsibility of every employee to seek to ensure the practical application of this policy.
  • Under the Health and Safety at Work Act, all employees are required both to take care of their own health and safety and that of other employees and to co-operate with their employers in complying with their statutory duties.
  • All Line Managers must ensure that SYPTE’s Health and Safety Policy is implemented effectively along with ensuring safe working practices and conditions are in place within the areas under their control.
  • SYPTE and its Managers are fully committed to the learning and development of employees.

Responsibilities/Key Accountabilities
  1. Oversee, manage and ensure the delivery of application support and development of IT development services for desktop applications, databases, websites, online services and GIS, to meet SYPTE’s overall objectives and IT strategies whilst ensuring optimal use of resources at all times.
  1. Manage and develop protocols and guidance on the acquisition of customer and asset data to ensure compatibility with existing data structures.
  1. Ensure, in conjunction with the other IT Managers, that IT systems are available to meet the customer agreed designs and internal SLAs.
  1. Responsible for ensuring continuous support is available for agreed mission critical customer facing IT systems to meet the agreed service level agreements.
  1. Manage the provision of the IT business analysis to meet the requirements of the organisation and associated Technology strategies.
  1. Manage the development systems and IT data to ensure compliance with the governance standards of SYPTE, national standards and legal requirements.
  1. Oversee the full software development lifecycle of desktop applications, websites, online services, and GIS to ensure that governance and compliance standards are designed into solutions and follow the IT technology roadmap..
  1. Oversee the development and delivery of the organisation’s databases and associated infrastructure, including the planning, maintenance and installation services to ensure the continuous provision of Database Services.
  1. Manage the provision of business tools to promote information efficiency and provide a central point for information management.
  1. Responsible for the identification of appropriate IT solutions whether they are bespoke or third party applications that will enable successful delivery of a business change or project.
  1. Day to day contract management responsibilitiesfor third party solutions supported by the IT Development Team in order to ensure the requirements of SYPTE are delivered in a cost effective and timely manner.
  1. Lead the negotiation of service level agreements with appropriate SYPTE’s business units and ensure through monitoring that the agreements are met and the agreed service delivers the business imperatives of each business unit.
  1. Develop strategies for IT development to achieve the objectives of the organisation in conjunction with the Head of Information Technology
  2. Assist in the management and production of the IT Technology roadmap in order to ensure the best return on investment and meet the organisations IT needs.
  1. Manage the delivery of team projects, identifying (where appropriate) improvements which will assist the organisation in the delivery of the Business Plan and IT Strategy.
  1. Ensure that IT methodologies and compliance standards are managed and adopted across the team to ensure the business remains at the forefront of technology and data security..
  1. Undertake any other responsibilities commensurate with the post that the Head ofInformation Technology may require.

Planning and Organisation:
  • Establish clear team objectives that contribute to the overall objectives of the department.
  • Assist the Head of IT with the development of a delivery plan and IT technology roadmap to deliver the medium and long term business objectives of the organisation
  • Plan and deliver appropriate technology developed by the IT Development Team to meet the agreed business needs of the organisation, the IT Strategy and service level agreements within budget constraints set by the Head of InformationTechnology.
  • Organise the team’s structure and processes, including training and development strategies to best deliver business objectives.
  • Plan, organise and manage the workload and performance of the resources controlled by the post to meet service level agreements whilst ensuring effective use of resources at all times.
  • Contribute to team working within the IT department and liaise with others to continuously improve cross-functional and cross-organisational efficiency.

Decision Making and Use of Judgement
  • Use information from the Head of Information Technology, internal and external information to prioritise and allocate resources.
  • Responsible for ensuring the successful delivery of software applications, web & online services, GIS services and specific projects using internal or external resources and agree procedures with the Head of Information Technology.
  • Determining best practice security, operation and governance controls for SYPTE’s Information using internal and external resources and agree procedures with the Head of Information Technology.
  • Assist with the development of Project Planning, System Documentation and Reporting for adoption and use across the IT department.
  • Actively participate in departmental decision making as a member of the IT department management team.
  • Use judgement and recommend potential solutions where changing external factors require urgent action to be taken.
  • Participate in organisational decision making through membership of formal groups and committees.

Essential Internal and External Relationships
  • IT Department – to provide and maintain a consistent information, development, web and GIS infrastructure to ensure business applications function as specified.
  • Business managers and staff – to provide and maintain a consistent information, development, web and GIS infrastructure to ensure the business applications function as specified.
  • Suppliers of hardware, software and services – to provide the products and services required for the development of the organisation’s information Systems.
  • Providers of IT knowledge and services – to maintain and improve information, development, web and GIS processes and procedures in order to meet business requirements.
  • Engage with external partners in the management of collaborative projects, activities and systems.
  • To advise and seek guidance from appropriate external bodies in the furtherance of objectives.
  • Standards bodies and organisations to ensure compliance with legal requirements, quality and operating standards.

Person Specification – essential (E) & desirable (D)
(How identified – application form (A) & interview (I)
Knowledge / E/D / A/I
Educated to A-level standard in a relevant subject or equivalent (including GSCE English & Maths (A to C) or equivalent) / E / A
Qualification in a Project Management or software development technique / E / A
ITiL Service Management Qualification / D / A
Knowledge of the software development life cycle for application development, web development and GIS development / E / I
Knowledge of information management system design / E / I
Understanding of the implications of legislation affecting IT use, including the Data Protection Act, Computer Misuse Act and appropriate health and safety legislation / E / I
Good knowledge of Microsoft Office applications / E / A/I
Professional sector knowledge – Uses experience as a practitioner to influence policy / E / I
Skills / E/D / A/I
Administration skills – Prioritises and co-ordinates activities / E / I
Analytical and numeric skills – Interprets data to reach conclusions / E / I
Computer literacy skills – Uses computer technology to support performance / E / A/I
Financial and commercial awareness – Makes inform decisions to maximise financial + commercial benefits / E / I
Literacy skills – Presents written information persuasively to sustain an argument / E / I
Managerial skills – Facilitates the work of a broad team / E / I
Project management skills – Ensures projects are delivered within scheduled commitments / E / A/I
Behavioural Competencies / E/D / A/I
Living our Values:
Customer & Stakeholder Driven –Works to exceed expectations / E / I
Team Working – Encourages and supports others / E / A/I
Integrity & Respect – Stands up for what is right even when it is difficult to do so / E / I
Achieving & Challenging –Challenges assumptions, set practices and encourages change / E / I
Leading our People:
Engaging the Team – Builds a successful team / E / I
Delegation and Empowerment – Devolves accountability / E / I
Managing performance – Monitors adherence to standards of performance / E / I
Delivering With & Through Others:
Building & Managing Relationships – manages key relationships / E / I
Influencing & Persuasion – Builds engagement / E / I
Flexible & Adaptable – Adapts tactics or approaches / E / I
Delivering Our Objectives:
Embracing Change – Embeds change for organisational success / E / I
Developing Self & Others – Provides long term opportunities / E / I
Research with External Focus – Commissions/carries out research / E / I
Determining Our Agenda:
Initiative – Takes action to release service improvements in the short term / E / A/I
Strategic Focus & Critical Reflection – Steps back to understand issues / E / I
Decision Making – Evaluates solutions using a holistic, risk based approach / E / I
Experience / E/D / A/I
Substantial previous experience in a user-facing role, including data management and provision of computer based solutions / E / A/I
Previous experience of a service delivery environment / E / A/I
Previous leadership and management experience of a team of IT technical staff comprising of development professionals / E / A/I
Practical experience of supplier management and contract management / D / I
Previous experience ofapplication support / E / A/I
Post Holder / Line Manager
Agreed by: / Agreed by:
Signature: / Signature:
Date: / Date: