Appendix 14: Implementation of Recommendations following Results of the Plain Talking Survey for 2012-2013

Recommendation / Practice / By when / Responsibility / Progress
To contact patients, if appropriate, following receipt of information about A&E attendance, to use alternative services should a similar problem arise again / Avon Valley Practice / 1st June 2012 / Anna Morton
Barcroft Medical Centre / Heather Simpson / Ongoing monitoring of use of A&E inappropriately
Bourne Valley / Bridget Greig
Castle Practice / Chrissie Williams
Cross Plain Practice / Ruth Freeman
St Melor House Surgery / Elaine Pistell / Ongoing, letters are sent to patients who use A and E inappropriately.
To improve the depth and breadth of information provided to patients about self care and the use of A&E. This includes encouraging patients to contact their GP or OOH service prior to A&E attendance unless there is a life threatening accident or emergency. / Avon Valley Practice / 1st May 2012 / Anna Morton
Barcroft Medical Centre / Heather Simpson / Posters displayed, information also on website
Bourne Valley / Bridget Greig
Castle Practice / Chrissie Williams
Cross Plain Practice / Ruth Freeman
St Melor House Surgery / Elaine Pistell / We have posters displayed with information and also on the website
To publish practice website information widely throughout the local area, including in local village / parish magazines / local radio*
(*local radio was added following receipt of patient feedback) / Avon Valley Practice / 1st May 2012 (depending on individual practices campaigns)
Ongoing / Anna Morton
Barcroft Medical Centre / Heather Simpson / Ongoing
Bourne Valley / Bridget Greig
Castle Practice / Chrissie Williams
Cross Plain Practice / Ruth Freeman
St Melor House Surgery / Elaine Pistell / ongoing
To write and circulate a Practice Newsletter at least quarterly to all patients / Avon Valley Practice / 1st July 2012 / Anna Morton / Quarterly AVP Bulletin in place
Barcroft Medical Centre / Heather Simpson / Quarterly newsletter in place
Bourne Valley / Bridget Greig
Castle Practice / Chrissie Williams
Cross Plain Practice / Ruth Freeman
St Melor House Surgery / Elaine Pistell / Quarterly newsletter in place
To advertise the use of SMS for practice updates / Avon Valley Practice / 1st August 2012 / Anna Morton / Widely used by patients – notices updated in Practice in February 2012 (13%). Campaign ongoing to reach all patients
Barcroft Medical Centre / Heather Simpson / In use, ongoing campaign to reach all patients.
Bourne Valley / Bridget Greig
Castle Practice / Chrissie Williams
Cross Plain Practice / Ruth Freeman / Used by patients. Campaign ongoing to reach all patients
St Melor House Surgery / Elaine Pistell
To revise new patient registration forms to collect email data to distribute general practice information / Avon Valley Practice / 1stOctober 2012 / Anna Morton
Barcroft Medical Centre / Heather Simpson / Ongoing campaign
Bourne Valley / Bridget Greig
Castle Practice / Chrissie Williams
Cross Plain Practice / Ruth Freeman
St Melor House Surgery / Elaine Pistell
To publicise GP telephone availability / Avon Valley Practice / 1st September 2012 / Anna Morton
Barcroft Medical Centre / Heather Simpson / Ongoing
Bourne Valley / Bridget Greig
Castle Practice / Chrissie Williams
Cross Plain Practice / Ruth Freeman
St Melor House Surgery / Elaine Pistell
Update on progress to be given at the end of June 2012, September 2012, December 2012 and March 2013.