Assessment Cover Sheet and Competency Record
Assessment Cover Sheet - Section 1 Student Assessment Declaration
Writing in RED is for the Trainers only
I agree to undertake assessment in this unit of competency as listed above as;· I understand the assessment process and types of assessment task required to be completed as listed in the Assessment Evidence required section.
· I declare that the information provided by me in the assessment tasks is my own authentic work or I have used accurate referencing of sources where required and avoided plagiarism of any kind
· I understand that prior to assessment; I need to inform my DMP Training Assessor should I have any special needs to be considered during assessment.
· I understand how my assessment outcome will be determined.
· I understand my right of appeal should I disagree with my assessment outcome and know how to access and follow the Appeals process contained within the Student Information book.
Student signature / Date
Assessor signature / Date
Competency Record – Section 2
Students nameStudents USI
Assessor name
Location / Email/Distance learning
Unit(s) of competency assessed / SITHFAB201 Provide responsible service of alcohol
Assessment evidence required / * Assessment Task 1 Written/Oral Question
* Assessment Task 2 Demonstration - Role play’s
* Assessment Task 3 Demonstration - Role play’s
* Assessment Task 4 Demonstration - Case studies
Assessment evidence meets the rules of evidence? / Assessor to tick boxes below based on evidence
* Valid * Reliable * Authentic * Reliable
Assessment result / * Competent * Not Yet Competent
Is the student appealing this decision and requesting re-assessment? If Yes, When is the next assessment due date / Yes
* / No
*
Assessor comment on feedback given / Student to initial
Assessor signature / Date
Students name
Date
Assessment instructions
Students are required to respond to the formative tasks verbally and summative assessments tasks in writing, or as agreed with the DMP Trainer/Assessor.
· Students are required to complete all Questions (Summative)
· Students are required to complete all Case study - Scenario (Summative)
· Students are required to demonstrate their knowledge and skills during a series of Role Plays (Summative)
Results
· On course completion the DMP Training Trainer/Assessor will assess each student’s assessment evidence aligned to the required standard and make a competence determination
· Students will be informed of their assessment outcome immediately
· If a student is unsuccessful, they will be resent additional questions to confirm understanding. Or call the trainer 02 49 817 337
· If the student is not satisfied with their assessment outcome, a grievance can be lodged with the DMP Training Trainer/Assessor in the first instance. If your grievance cannot be resolved at this level, please contact DMP Training Manager on 02 49 817 337
· All assessment outcomes are confidential and secured at the end of the session by DMP
Certificates
· Certificates are issued on successful completion of the course
· All certificates are numbered and recorded in an issuance register.
ASSESSMENT TASK 1 - Written questions
Element 1
1. Name 2 functions of the NSW Office of Liquor Gaming and Racing
·
·
2. What are the benefits when we have responsible serving practices in place?
·
·
Element 2
3. Name the law that controls the sale and service of liquor in restaurants, hotels, nightclubs and registered clubs in NSW.
·
4. Name 3 legal reasons why you would refuse service of alcohol to a customer
·
·
·
5. Name a liquor promotion that could encourage rapid consumption
·
6. Which of the following containers is a standard measure and can be served to customers?
(Please change the font colour of the correct answer)
□ Football trophy
□ Yard glass
□ 425ml (schooner) glass
□ Shoe
7. Tick the 2 correct RSA posters required to be displayed in a bar area
(Please change the font colour of the correct answer)
Element 3
□ Minors not to be served liquor (under 18)
□ Persons under the age of 18 are not permitted in this area by law
□ You must leave this area after the band finishes playing
□ Male and Female toilets at the rear of the hotel
□ Return glasses to the bar after use
8. Describe two factors that affect a person’s blood alcohol concentration level
·
·
9. How many standard drinks are there in
Alcoholic beverage / % of alcohol / Amount of standard drinksSchooner of Light beer / 2 - 3% alcohol
Middy of Regular beer / 4 -5% alcohol
100ml of wine / 11.5%–13.5% alcohol
A Nip of Spirits / 40% alcohol
10. Name three long-term health impacts from alcohol abuse?
·
·
·
11. How many grams of alcohol are there in a standard drink?
(Please change the font colour of the correct answer)
* 100
* 30
* 10
* 240
Element 4
12. Name 3 acceptable forms of ID
·
·
·
13. What are 2 safe transport options?
·
·
14. Name a house policy
·
15. What are 2 ways to stop minors getting access to alcohol?
·
·
16. Name 2 things to look for when checking ID
·
·
17. Name 2 strategies you can use to slow customers up who are approaching intoxication
·
·
18. Name 2 alternatives to full strength alcohol?
·
·
19. Name 2 non-alcoholic beverages you could recommend to customers
·
·
20. Describe 4 signs of an intoxicated customer
·
·
·
·
21. What is the maximum penalty for serving an intoxicated customer on licensed premises?
·
22. True or False (change the colour font of the correct answer)
· The maximum penalty for serving a minor is $11,000 TRUE / FALSE
· Local licensees are a part of a liquor accord? TRUE / FALSE
· Eating food before drinking will help slow down the rate of intoxication TRUE / FALSE
23. What is the legal drinking age in New South Wales? (Please change the font colour of the correct answer)
* 21
* 18
* 17
* 16
24. Who is defined as a ‘responsible adult’ under the Liquor Act?
(Please change the font colour of the correct answer)
□ Club member
□ Parent or Guardian
□ Any person over the age of 18
□ Any person over the age of 21
Assessment Task 1 Outcome- Trainer only / □ * Satisfactory * UnsatisfactoryASSESSMENT TASK 2 – Demonstration Role-play
The following Scenarios 1, 2, 3, are required to be undertaken by the student to ensure verbal communication is used effectively when dealing face to face with customers.
Customer Hi, Can I order a schooner of beer and vodka shot please?
As a Bar Attendant
What do you observe?
·
What should you ask for?
·
What body language do you use? What tone of voice?
·
Scenario 2 Its now 10 minutes later and the same customer returns to the bar looking rather intoxicated………
Customer Hi, I’ll have another schooner of beer and vodka shot please
As a Bar Attendant
How should you respond to the drink order? Is there something you might say?
What other food and beverage items could you suggest?
·
·
Customer Returns to the bar stumbling, dropping money and having difficulty focusing.
As a Bar Attendant
Do you refuse service?
·
What do you say?
·
What reasons should you give?
·
Name the law?
·
What should you suggest the customer do?
·
Do you have a duty of care to get them home safely? Offers?
·
Assessment Task 2 outcome / □ * Satisfactory * UnsatisfactoryASSESSMENT TASK 3 - Demonstration Role-Play
Below are Scenarios 1 2 that require the student to undertake the role of the Bar Attendant to ensure verbal communication skills are used effectively when dealing face to face with customers
Customer I want a double bourbon and coke and a tequila shot
Bar Attendant
What should you say and offer?
· .
You have decided to refuse service. The customer is visibly agitated and argumentative.
Customer “I have not had enough to drink, I’m alright”
As a Bar Attendant
How should you respond to the demand?
·
What assistance can you give?
·
What body language should you use?
·
Name some conflict resolution skills that you could use?
·
Now the customer refuses to leave
Customer “I am meeting my friends here in 10 minutes; I can’t leave so just give me a beer while I’m waiting”
As a Bar Attendant
How should you respond to the demand?
·
Customer (Very agitated) “I don’t care what you say, this is so unfair. You guys are idiots!
As a Bar Attendant
How do you respond?
·
·
If you need assistance who should you seek?
·
Do you need to record this incident? Where?
·
Assessment Task 3 outcome / □ *Satisfactory * UnsatisfactoryASSESSMENT TASK 4 - Case studies
1. You are working in a bottle-shop and a group of teenagers come in to the store. When they have finished choosing their alcohol they approach the counter. Who do you need to ask for identification? Explain your answer.
·
2. You are a bar attendant of a busy hotel where you are approached by a male customer, he is looking a little unsteady on his feet and is showing signs of intoxication.
What are 3 things that you need to do?
·
·
·
3. Explain or give an example of an appropriate way to speak to him
·
4. Despite your efforts the man refuses to leave and becomes quite intimidating; explain what further options you have?
·
Assessment Task 4 Outcome / □ *Satisfactory * UnsatisfactoryPLEASE SAVE YOUR COMPLETED ASSESSMENT AND EMAIL EVIDENCE TO
YOUR DMP TRAINER TO BE MARKED
TASK 1 Written/Oral Questions TASK 2 Demonstration – Role plays 1, 2, 3 TASK 3 Demonstration – Role plays 1&2 TASK 4 Demonstration – Case stud