Individual Gifts Manager
Royal Cornwall Museum, Truro
The Royal Cornwall Museum, based in Truro, is Cornwall’s key museum for telling the story of Cornish heritage, life and culture through its people and collections – reflecting Cornwall to the world and the world to Cornwall. The museum is responsible for a rich and diverse range of cultural assets, a collection of approximately half a million objects across nine curatorial disciplines.
The museum is recruiting for the role of Individual Gifts Manager who will be instrumental in assisting the museum to develop its future financial resilience by growing the museum’s existing endowment fund. This is a Heritage Lottery Fund supported post as part of a project ‘Endowing the next 200 years’ which seeks to develop opportunities for individual gift giving, using the museum’s bicentenary celebration in 2018 as the platform to develop strong donor relationships into the future.
The museum is at a critical and exciting point in its development and has just embarked on a strategic master planning exercise to establish its future direction and sustainability as part of a strong community and audience-centred approach. This postwill provide essential support for the organisation’s future strategic development and resilience by increasing the museum's permanent endowment fund by at least a further £1million, using the pledged £0.5 million from the Heritage Lottery Fund, to match donations £1 for £1, by incentivising individual donors over the four years of this programme. This will place the organisation in a stronger position to effectively care for the collections, maintain the listed 19thcentury historic building and associated 19th century Baptist chapel, and support opportunities to engage an increasingly diverse audience with an outstanding cultural programme.
If you would like further information and would like to discuss this role informally please contact the Director, Ian Wall, on 01872 242780.
The closing date for applications is 28th July 2017 (12 noon) and interviews will take place on Tuesday 8th August 2017 at the museum. Unfortunately,due to the high volume of applications we receive we are unable to provide a response to applications on an individual basis. If you have not received a response from us within two weeks of the closing date please assume that you have not been successful on this occasion.
The Royal Cornwall Museum is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job DescriptionJob Title: / Individual Gift Manager
Salary: / £27,000 pro-rata
Length of contract: / Four years fixed term
Hours: / 0.8 (4days per week). Weekends and statutory bank holidays as normal working days which the post holder will be required to work by rotation.
Annual Leave: / 25 days plus bank holiday entitlement, pro-rata.
Place of work: / Royal Cornwall Museum or any other location on Museum business on request
Responsible to: / The Director
Responsible for: / The potential for future line management responsibility.
Job Profile / As the Individual Gifts Manager, you will be responsible for establishing, managing and nurturing past, current and potential donors. Over the four year programme you will secure donations from individuals by implementing a fundraising plan which will support the Heritage Lottery Fund Heritage Endowment programme as well as the museum’s major development project. A key part of this post'sresponsibility will be to ensure that the organisation has the capacity, skills and legacy to recruit and develop
potential donors and therefore attract financial gifts from grass root supporters as well as wealthy individuals.
You will manage a campaign budget for communications, training, and servicing a thanking strategy and help to embed fundraising across the organisation among Trustees, staff and volunteers. At the end of the project you will ensure that an exit strategy is in place which will continually promote individual giving through major gifts and legacies.
You will work closely with the Membership Secretary to build on the strong support the museum has from its membership and identify potential donors.
Key Tasks
Develop a generic case for support for the organisation’s 2 major projects – the HLF Heritage Endowment programme and the Major Development project.
Identify and prioritise potential donors by examining the Museum’s existing database of contacts, undertaking fresh research and encouraging suggestions from Trustees and other Museum advocates.
Continually add to the Museum’s knowledge of priority donors/potential donors.
Develop and implement introduction, cultivation and stewardship plans for major gift donors.
Create, in conjunction with the marketing department, all promotional materials required for individual giving.
Create and maintain an appropriate web presence for individual giving.
Work closely with the marketing department to ensure communications objectives required for donor development are fully integrated into the organisation’s communications strategy.
Identify existing Museum events and activities that can contribute to the development of relationships, and ensure individual giving objectives are embedded within the event management process. Where appropriate, create donor cultivation/stewardship events.
Work closely with the Membership Secretary to develop giving from this group, including both general appeals to the Members / Friends and priority prospect development.
Manage all communications with donors and prospects, liaising with other staff and volunteers as appropriate.
Provide regular updates to donors as laid out in stewardship plans.
Develop and work with a Fundraising Leadership Group, ensuring Trustees and other advocates are knowledgeable about the Museum’s activities, understand and can communicate an agreed case for support, and are supported and supportive in all donor relations.
Maintain records of all individual gifts, past and present.
Maintain data relating to individual donors ensuring adherence to data protection legislation.
Work with staff and volunteers across the Museum to raise knowledge and awareness of fundraising, communicate a consistent case for support and inspire everyone to contribute to effective donor relations.
Report to the Fundraising Leadership Group regularly on donor relations and individual giving progress.
Manage all donor acknowledgement media to ensure every donor is acknowledged correctly.
General Tasks
Contribute to the smooth running of visitor services by standing in for front line and operational staff (Visitor Service Assistants, Operations Technician, Volunteers) opening and closing the museum, answering incoming calls, conducting gallery checks when required, being available for out of hours’ events (private views, launches, etc.), and attending the annual Members Day / Annual General Meeting.
Contribute to the ethos of the RIC as an inclusive organisation, embracing the role and contribution of volunteers, and providing any necessary support to staff, volunteers and visitors.
Act as a strong advocate for the museum, developing strong networks and partnerships with peers within other organisations, and attending meetings to share expertise and enable the museum to play a full and active role in partnership projects.
Keep abreast of current practices and any new developments which are relevant to the post holder’s roles and responsibility and undertake appropriate training when required.
Carry out all duties in accordance with the organisations Equal Opportunities Policy and Diversity Plan and with due regard to their own Health and Safety and that of their colleagues.
Undertake any other duties which may reasonably be regarded as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description in specific terms.
Person Specification
Essential / Desirable / Assessed via: Application (A) / Interview (I)Knowledge, Education Qualifications & Training
Qualified to degree level with at least three years fundraising experience. / / A
Comprehensive working knowledge of Microsoft Office applications, including Word, Excel, Access and Outlook. / / A / I
Member of Institute of Fundraising / / A / I
Skills and Ability
Excellent oral and written communication skills and an ability to convey information in the most appropriate way. / / A / I
Ability to deliver excellent customer care and nurture relationships. / / A / I
Ability to work well within a multi-disciplinary team as well as independently. / / A / I
Proven ability to plan, prioritise and manage a demanding and varied workload. / / A / I
Strong ability to manage and maintain accurate and up to date data and comply with data protection. / / A / I
Experience
Fundraising within the charitable sector. / / A
Experience of working in a museum or cultural organisation / / A
Working with volunteers. / / A / I
Experience of working with CRM computerised systems or equivalent databases. / / A / I
Personal Qualities and other requirements
Strong attention to detail / / I
Extremely personable / / I
Flexible working practice / / I
Enthusiastic about working within the charitable / cultural sector / / I
Punctual and reliable / / I