Useful Local Organisations

Age Concern
First Contact
Suite 301, 3rd Floor
Parkway House
Sheen Lane
East Sheen SW14 8LS / Telephone:
Email:
Website: / 020 8878 3050 Tues to Fri 9.30 -12.30

www.ageconcernrichmond.org.uk
First point of contact for advice and information on services for people aged 60 years and over living in the London Borough of Richmond upon Thames and the Royal Borough of Kingston upon Thames. Services include three social clubs, a joint Age Concern/Pension Service Benefit advice team, Handy Person Scheme and Insurance Service.
Addiction Support and Care Agency (ASCA)
233 Lower Mortlake Road
Richmond TW9 2LL / Telephone:
Web: / 020 8940 1160
www.addictionsupport.co.uk
Offers counselling, information, advice and support to those whose life is, or have been, affected by alcohol or drugs. You may be experiencing alcohol/drug related problems or you may be the partner, relative or friend. Services for carers include one-to-one counselling, a carers group, and complementary therapies (acupuncture, yoga, reflexology and massage).
Advocacy Partners
McMillan House
54,Cheam Common
Worcester Park
KT4 8RH / Helpline:
Email:
Website: / 020 8330 6644

www.advocacypartners.org
Provides advocacy services for adults with learning difficulties.
Alzheimer's Society S.W. London Branch
241 Garratt Lane
Wandsworth
London SW18 4DU. / Telephone:
Email:
Website: / 020 8877 0033

www.alzheimers.org.uk
Provide advice, information and support for people with dementia and their carers living in the boroughs of Richmond, Wandsworth and Merton. Provide Outreach Work, Carer Support Groups, Caring Café (in partnership with Richmond Crossroads), Training, Good Companion Scheme, Social Events, Newsletter and National Helpline.
Attention Deficit Disorder
(AD/HD) – Hounslow/Spelthorne
P.O.Box 340
Edgware
Middx
HA8 9HL / Helpline:
Email:
Website: / 020 8952 2800

.
www.addiss.co.uk
Telephone help and advice for parents of children who have, for example, impulsive and immature behaviour, hyperactivity or difficulty of concentration.
Beating Bowel Cancer
Harlequin House
7 High Street
Teddington
TW11 8EE / Helpline:
Email:
Website: / 08450 719300 (Lo Call rate)

www.beatingbowelcancer.org
Support group for patients and their families.
Breathe Easy (British Lung Foundation)
95 Wodsworth Road
Hampton
TW12 1EP / Telephone:
Meetings:
Website: / 020 8941 2878 (Local)
08458 50 50 20 (National)
Last Wednesday of the month.
www.lunguk.org
Support for people suffering from chronic obstructive pulmonary disease (COPD).
British Heart Foundation
Greater London House
180 Hampstead Rd
London
NW1 7AW / Telephone:
Website: / 0300 330 3311 (Heart Help Line)
020 7554 0000 (National Office)
www.bhf.org.uk
Provides advice to people living with a heart condition.
Cancerlink (Richmond)
McMillan Cancer
89 Albert Embankment
SE1 7UQ / Telephone:
Website: / 020 808 0000 Support Line
www.cancerbackup.org.uk
A group run by volunteers to provide information and support for cancer patients; families and friends.
Citizen’s Advice Bureau Service (RCABS)
Confidential and independent advice on: housing, benefit, debt, employment and other issues. Each
bureau has different times of opening for walk-in sessions, appointments and telephone advice. Ask
about outreach services if you need a home visit. Emails can be sent via the website
Website: www.rcabs.org.uk (Local) or www.adviceguide.org.uk (National)
Centralised Advice & Appointments Line 0844 826 9700
Richmond CAB
233 Lower Mortlake Rd
Richmond
TW9 2LL / Helpline:
Email:
Walk in: / 020 8332 6158 - Message Line
Via website
By appointment Mon Tues &Thurs 10 am – 3 pm
Sheen CAB
Sheen Lane Centre
Sheen Lane
London
SW14 8LP / Helpline:
Email:
Walk in: / 0844 826 9700
Via website
Mon, Wed, & Fri 10am-12.30pm
Twickenham CAB
The Advice Centre
61 Heath Road
Twickenham
TW1 4AW / Helpline:
Email:
Walk in : / 0844 826 9700
Via website
Mon & Tues 10.00am -1200pm
Wed & Thurs 10.00am-12.30pm
North Barnes
Extension CAB
Castleneau Community Centre
Stillingfleet Road
London SW13 / Helpline:
Email:
Walk in: / No Phone
Via website
Tues & Thurs 10am-12noon
Ham CAB
The Health Centre
Ashburnham Road
Ham TW10 7NS / Helpline:
Email:
Walk in: / 020 8873 3500 (Appointments)
Via website
Appointments made in advance in
person at Ham Clinic reception for
Tuesdays & Wednesdays
Hampton CAB
White House Community Centre
45 The Avenue
Hampton TW12 3RN / Helpline:
Email:
Walk in: / 020 8941 8330
Via website
Mon & Wed 10am-12noon
Connexions
Connexions South London
The Garage
Heatham House
Whitton Road
Twickenham
TW1 1BH / Telephone:
Website: / 020 8288 7503
www.richmond.gov.uk/advice_for_young_people
www.connexions-southlondon.org.uk
One stop information and advice service for young people aged 13 – 19, or up to 25 for people with disabilities.
CORLD (Creating Opportunities in Richmond for Learning Disability)
– partnership between Richmond Homes For Life Trust and Richmond Mencap
Email:
Website: /
Information Officer Georgina Harris
020 8977 5477 (Weds only)
www.corld.org.uk
Carers Support Worker:
Susie Rowan 020 8867 2380 (Mon & Thurs)

Working to increase the opportunities for the views of people with learning disabilities and their
parents/carers to be properly recognised in strategic and planning meetings.
Cruse Bereavement Care
C/o RCVS
1 Princes Street
Richmond TW9 1ED / Telephone:
Website: / 020 8876 0417
www.crusebereavementcare.org.uk
Promotes the well-being of bereaved people and helps to enable anyone bereaved by death to understand their grief and cope with their loss. Services are free to bereaved people. The organisation provides support and offers information, advice, education and training services.
Diabetes UK - London
Diabetes UK London
10 Parkway
London
NW1 7AA / Helpline:
Local:
Website: / National: 0845 120 2960 Mon to Fri, 9 to 5
National:
London: 020 7424 1116
Email:
www.diabetes.org.uk
Information and support for people with diabetes.
Ethnic Minorities Advocacy Group (EMAG)
111a Kneller Road
Whitton TW2 7DT / Helpline: / 020 8893 9444
020 8893 9555 Elder Support Worker
020 8893 9111 Health Support Worker
An independent organisation offering support to people from minority ethnic groups in the London Borough of Richmond upon Thames. Promote good practice in addressing the cultural and linguistic needs of these communities.
Homelink (St Augustine’s Community Care Trust)
Respite Day Care
Centre
C/o St Augustine’s Vicarage
Hospital Bridge Rd
Whitton TW2 6DE / Helpline:
Email:
Website: / 020 8255 1992 Day respite care manager
020 8255 1993 Centre 9-3pm

www.homelinkdaycare.co.uk
Provides day respite care for people with a disability enabling carers to receive support and have a well-earned day’s respite whilst maximising the quality of the life of the person they are supporting.
Independent Complaints Advocacy Service
South London ICAS
POHWER
CAN Mezzanine
32-36 Loman Street
London
SE1 0EH / Telephone:
Minicom:
Fax:
Website: / 0845 337 3063/61
0845 337 3067
0845 337 3062
www.pohwer.net
Advocates provide a one to one service working with clients to the extent they require. We can simply provide information to help people understand the NHS Complaints process and manage their own complaint- or provide more in depth support such as supporting client to write letters or attend a meeting. All work is client-led, free and independent.
Integrated Neurological Services (INS)
Operational Centre
82 Hampton Road
Twickenham
TW2 5QS / Telephone:
Email:
Website: / 020 8755 4000

www.ins.org.uk
Offers rehabilitation and support to people affected by multiple sclerosis, Parkinson’s disease or stroke and their carers. Self-help groups are offered and home visits are available. Carers Support Groups are held for carers of people affected by stroke or Parkinson’s disease.
London Borough of
Richmond upon Thames (Key Services)
Civic Centre44 York StreetTwickenham
TW1 3BZ / Telephone:
Email:
Website: / 084 5612 2660 (main switchboard)

www.richmond.gov.uk
Adult and Community Services - Richmond Direct
Telephone:
Email: / 020 8891 7971

Provides support to people who need help with everyday living. This can be for a temporary situation or long-term needs.
Who they can help?
·  People who are:
Over 65 who are frail
In hospital or expected to be discharged after an operation/illness
Have a physical disability
Have a learning disability
Have mental health problems
Have a sensory impairment
Have HIV or AIDS
Have a drug or alcohol problem
·  Caring for someone / Services they can provided:
·  Personal care at home
Meals service
Sheltered housing /residential care
Day services
Help to live independently
Short breaks/respite care
Equipment/adaptations for home
Rehabilitation and training
Transport and mobility
Direct Payments
Self Directed Support
Sensory Services
Telephone:
Text:
Fax: / 020 8487 1760
07903 738043
020 8487 1761 / Minicom:
Email: / 020 8487 1762

Provides advice, support and assessments for people, and their carers, with a visual or hearing impairment.
Emergency Out of Hours – Adult & Community Services
Telephone:
Minicom:
Type Talk: / 020 8744 2442
0845 600 7752
1800 1 020 8744 9414
In an emergency, outside office hours and all day on Saturdays and Bank Holidays.
Children and Family Care
The Disabled Children's Service Croft Centre
16 Windham Road
Kew. TW9 2HP / Telephone:
Text:
Email: / 020 8831 6470 or 020 8831 6048
020 8831 6049

A one-stop shop for disabled children and their families. It also houses the Portage Service, Parent
Partnership, early years advisers, pediatricians, therapists and a local voluntary agency - the
Three Wings Trust.
Services they can provide:
Social Work Team
Occupational Therapy
Short Break Care Team
Befriender Scheme
Outreach Services / -  provides advice, assistance and support to families with a child/young person who has a significant and permanent disability.
-  provides assessments/recommendations to solve practical problems encountered by disabled children/young people and their families to maintain independence at home.
-  recruits, approves and supports befrienders and Family Link carers.
-  offers children/young people opportunities to access leisure activities out in the community. Befrienders are recruited by the short break care social workers and receive regular supervision and training.
-  offers a range of clubs and schemes for disabled children/young people throughout the year.
Transition Support / Telephone / 020 9981 5448
Support for young people with disabilities to make the transition from children’s to adult services.
Family Support / Telephone: / 020 8891 7969 (Initial Response Team)
All children referred to Social Services are assessed by the Initial Response Team. If a child or family needs support from a social worker for more than a few months they will be referred to the Family Support Team.
Careline/Telecare
Civic Centre
44 York Street
Twickenham
TW1 3BZ / Telephone:
Textphone:
Email:
Web: / 0845 600 7413
0845 600 7752

www.richmond.gov.uk/careline_emergency_alarms
Services help to provide safety, security and well-being enabling people to live independently in their own homes. The service is available 24 hours a day, every day of the year, uses simple technology linked to a Local Authority response centre, offering peace of mind to relatives and carers.
Accessible Transport Unit (ATU)
Disability Action & Advice Centre
4 Waldegrave Rd
Teddington
TW11 8HT / Telephone:
Web: / 020 8831 6312 (Freedom Pass, London Taxicard Scheme)
020 8831 6094 (Richmond Taxi Voucher Scheme)
020 8831 6096 (Blue Badge Scheme)
020 8831 6097 (Shopper Bus)
www.richmond.gov.uk/accessible_transport_unit
Freedom Pass/Travel permits for people with restricted mobility and Borough residents over 60. Super Shopper Bus– scheme providing access to Tesco in Iselworth or Sainsbury’s in North Sheen for people who cannot access public or private transport. London Taxicardfor people with long term/permanent disability. Richmond Taxi Voucher people with mobility difficulties. Blue Badge– provides parking concessions for people with permanent walking difficulties.
Customer Service
Telephone:
Email: / 084 5612 2660

Disposal of clinical waste and other services
Complaints and Compliments
The Complaints Manager
Adult and Community Services
London Borough of Richmond
3rd Floor, Civic Centre
44York Street
Twickenham TW1 3BZ / Telephone:
Email:
Website:
(online forms) / 020 8891 7937

www.richmond.gov.uk/comment_suggestion_compliment_procedure.htm
If you want to make a complaint or compliment about Adult and Community Services or Children and Family Care use the online forms or contact the Complaints Manager at the address above.
Macular Degeneration Society
Vestry Hall
21 Paradise Road
Richmond
TW1 1SA / Telephone:
Meetings: / 020 8332 0917)
Every last Tuesday of each month.
Mulberry Centre
West Middlesex University Hospital
Twickenham Road
Isleworth
TW7 6AF / Telephone:
Email:
Website: / 020 8321 6300

www.themulberrycentre.co.uk
The Mulberry Centre is an independent charity located in the grounds of the West Middlesex University Hospital in Isleworth, Middlesex. Offering access to information, advice and support within a non-clinical and welcoming environment to all those affected by the diagnosis of cancer.
Multiple Sclerosis Society
MS National Centre
372 Edgware Road
NW2 6ND / Telephone:
Email:
Website: / 07905 099 080 (Richmond Branch)
020 8438 0700 (MS National Helpline)

www.mssociety.ork.uk (national)
www.mssociety.org.uk/richmond (local)
Offer socials, outings, respite care, counselling, transport and a regular newsletter for people with MS
Neighbourhood Care Groups
Help with practical tasks, transport, other forms of help and advice, support and friendship.
Website: www.acbe.co.uk/ncg
Whitton Network
1, Library Way
Whitton
Middlesex
TW2 7AP / 020 8755 1336 (Answer phone for out of hours)
Monday to Friday 9.30am to 12noon
Twickenham &
St Margarets
HANDS
Bath House
The Embankment
Twickenham
TW1 3DX / Telephone:
Email: / 020 8891 3346 (Answer phone for out of hours)
Monday to Friday 9.30am to 12noon

(Help a Neighbour in Distress Scheme)
Ham & Petersham SOS Scheme
C/o St Richard's Church,
Ashburnham Road,
Ham, Richmond TW10 7NL / Telephone:
Email: / 020 8948 1090 (Answer phone for out of hours)
Monday to Friday 10am to 12noon

Richmond GoodNeighbour1 Princes Street
Richmond
TW9 1ED / Telephone:
Email: / 020 8332 9741(Answer phone for out of hours)
Monday to Friday 9am to 12noon

Kew Neighbourhood
Association
St Lukes House
270 Sandycombe
Road, Kew,
Richmond TW9 3NP
/ Telephone:
Email:
Website: / 020 8948 8054 (Answer phone for out of hours)
Monday to Friday 10am to 12noon

Barnes, Mortlake
& East Sheen
‘FISH’
Barnes Green
Centre
Church Road
SW13 9HE / Helpline:
Bus
booking line :
Office:
Email:
Website: / 020 8876 3414
020 8876 3765
020 8876 3335

www.fishhelp.org.uk
FISH offers monthly shopping trips and social activities, which can be arranged by phoning the Bus
booking Line Monday to Friday 9am to 12noon.
Hampton & Hampton Hill