JOB DESCRIPTION
TITLE:
Business Improvement / Project Management Administrator / DEPARTMENT:
Administration / EFFECTIVE DATE: February 2018
REVISED:
JOB CODE:
652 / GRADE:
E4 / BENEFITS: / FLSA STATUS: / EEO STATUS: / PAGE:

FUNCTION: Serves as an expert business and performance improvement leader for UR Medicine Home Care (URMHC) for purposes of improving operational effectiveness and efficiency. Utilizes Lean principles and methods, project management methodology, knowledge of healthcare business processes, and leadership “best practices” to achieve measurable results. Works in collaboration with URMHC staff and leadership to lead, coach, guide and support performance and business improvement projects. Conducts analytical assessments, coordinates resources, and manages timelines of projects within budget parameters. Works with URMHC Senior Leadership to identify and prioritize projects based on strategic priorities and resource capabilities.

REPORTS TO:President and CEO of UR Medicine Home Care

RELATIONSHIPS:President, Administrative and Management staff, all workforce members of URMHC, Operational Excellence Department of UR.

HOURS:40hours/week

MANAGES/COACHES: Coaches all levels of staff as expert leader for Lean process improvement and project management work.

RESPONSIBILITIES:

  1. Provides leadership for all URMHC business and performance improvement initiatives in orderto improve the operational effectiveness and efficiencies of the organization.
  2. Works with senior leadership to identify priority projects based on strategic goals of URMHC. Uses project management tools and methods to develop and maintain project plans. Ensures each project is delivered within approved budget, schedule, and stated goals.
  3. Defines and obtainsthe resources/materials needed for successful project outcomes.
  4. Uses lean process improvement methods to identify root causes and recommend solutions to identified problems. Considers and explorescreative methods to solve problems.
  5. Conducts research i.e. survey peer organizations, literature etc. to identify and/or benchmark solutions. Creates cost/benefit analyses of potential solutions.
  6. Develops and executes a project communication plan ensuring clear and effective communication to the project team and all stakeholders. Provides regular project updates to project sponsors. Presents to various audiences (team, executives, organization as a whole).
  7. Helps drive the “Forever Lean” organizational culture. Identifies organizational challenges and proposes countermeasures to improve adoption of Lean culture. Takes lead role to ensure strategic plan goals for organizational adoption of Lean culture is successful.
  8. Provides necessary support, training, and coaching on the use of lean methodology and implementation of lean thinking to drive initiatives across the organization. Facilitates growth and development of Lean Practitioners across the organization.
  9. Chairs the URMHC Lean Steering Team. Works with team toreview and track current and completed Lean projects. Sets policy for project control plans to ensure sustainability and accountability for continued results.
  10. Tracks and supports Ever Better Board initiatives. Seeks creative ways to keep EBB current, fresh, and meaningful across the organization.
  11. Oversees Lean Champion engagement efforts. Develops ways to increase commitment of Lean Champions and their role within and across departments. Identifies and facilitates celebrating Lean successes and milestones.
  12. Builds and maintains interdepartmental relationships with leaders.
  13. Keep current on key issues affecting the organization, strategic initiatives and operational imperatives.

QUALIFICATIONS:

  • Bachelor’s Degree in Business/Administration or equivalent graduate training or experience in a specialty suited to the position. Master’s degree (MBA or other similar) with emphasis on operations and strategy preferred.
  • Certified Lean Practitioner or Expert.Certified black belt in Lean Six Sigma methods preferred but not required.
  • Highly developed project management skills including expertise in change management and use of lean tools for evaluating existing work processes and recommending improvements in work flow.
  • Ability to view “big picture” and engage stakeholders from all areas of the organization in designing new systems for collaborative care and operational improvement
  • Excellent interpersonal skills with a natural ability to influence and direct and coach diverse groups, very comfortable presenting to groups
  • Strong communication (written and verbal), presentation, and problem solving skills
  • Sophisticated analytic ability; able to determine best sources and metrics for ongoing measurement for key activities of the organization.
  • Flexible and adaptable, ability to work with ambiguity and in a changing/evolving environment
  • Strong teamwork/collaboration
  • Strong customer focus
  • Self-motivated and directed, with keen attention to detail

EMPLOYEE ACKNOWLEDGMENT

I have reviewed my job description and agree to perform all duties mentioned to the best of my ability. I understand my job duties may change as the needs of the company change. I further agree to notify my immediate supervisor if I am unable to complete any of my job duties in a timely manner.

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Employee Signature

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Date

S:\Job Descriptions\Administration\Assistant to the President