Radnor House Surgery – Patient Participation Group

Patient Survey –

(108 questionnaires were returned but not all questions were answered)

18Comments

Is there anything particularly good about your health care?

  • I have always found my health care to be of a very high standard.
  • Always friendly and available to ask for advice.
  • The on-going process of 6 monthly appointments.
  • Can’t fault the doctors, always very caring and helpful.
  • Everything very good. An excellent “family” type practice with doctors that actually care.
  • Have been with practice for 9 years – always satisfied except one time several years back with a locum who doesn’t seem to have stayed very long – he was quite rude.
  • I like it that all the doctors, nurses and staff understand me because this helps me, and I think it makes it easier for them too.
  • Consistency of service.
  • I am so happy to be at Radnor House Surgery, all staff are super.
  • I always receive the best attentive, reassuring attention from Dr Rawlinson, but it is only recently that it has been easier to book an appointment with him. Before it was virtually impossible and I did not feel so at ease with the other doctors. I feel Dr Rawlinson knows my medical history and me after being his patient for 20 years or so which helps a lot when you are not feeling well.
  • Everyone is very keen to help.
  • I am always impressed by the manner in which Dr Rawlinson answers questions about my healthcare and the amount of time and support which he gives to his patients.
  • Receptionists and doctors are excellent and very personable.
  • I am impressed with the care I receive from the doctors at Radnor House Surgery.
  • An exceptional practice.
  • I feel very satisfied with the care I have been given.
  • All the health care at this surgery is very good.
  • All very satisfactory.
  • Attention to detail and follow-ups.

Is there anything that could be improved?

  • Ability to get through to make a “same day” appointment.
  • There used to be a chilled drinking water machine which is no more – it was great for days of nervousness.
  • Early morning/late evening hours because it is difficult for me to take time off work. I don’t have a very considerate employer!
  • New magazines because some of them are over a year old, and probably have germs on them.
  • Possibility of more early morning appointments, and Saturday mornings?
  • The relationship/systems connection with FrimleyParkHospital. Blood test results have not been sent as they assumed GP/midwife had the password access to see this themselves, but they don’t. The hospital didn’t think about this and so I had to ask for results to be chased and to be confirmed to midwife.
  • Follow up consultations, ie blood test results are negative for the test taken but nothing is done to find out what the problem could be unless patient calls to make another appointment.

Any other comments?

  • The receptionists, doctors and nurses are always very helpful and pleasant, and I feel comfortable in the surgery.
  • Fantastic surgery, great staff. I feel both Dr Rawlinson and Dr Simpson are very easy to confide in and very understanding. I am very lucky to have a team like this at Radnor House looking after me.
  • Would hate to be without this surgery in our own village.
  • Disappointed that at yearly review (in person) with locum I was not advised to stop certain medication – this is apparently “routine” – as I had an “episode” I feel somewhat aggrieved.
  • Practice has made vast improvements over the years. Appointments available when I call up for one. Doctors very good. Thanks.
  • This is a very good surgery.
  • Excellent!
  • Although you sometimes don’t get seen on time I feel this is because the doctor is normally very thorough with patients.
  • Late evening appointments once or twice a week. Very impressed with Dr Yousef.
  • I would much rather see the same doctor each time.
  • One of the best surgeries I have been to.
  • Excellent service.
  • Misunderstanding, phoned, sent treatment did not answer home call out. Overall glad my actual doctor is around he would not hesitate call out.
  • Friendly and efficient reception staff.
  • Very concerned about the loss of services at Heatherwood.
  • Ongoing struggle to get health problems resolved – hospital appointments often long awaited. Do not seem to look at person/body as a whole. Not fault of doctors/consultants, more the bureaucratic procedures. Letters between GP/Consultants sometimes not acted upon because not received by the GP. Errors made with drugs and dates. Hospital admin and management fault? PCT’s insistence that Consultants have to recommend seeing another Consultant via patient’s GP is not only time consuming and expensive but just another layer of administration to ensure funding.

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