Timothy J. LaPean, CFP®, ADPASM

528 28th St W, Minneapolis, MN 55408

Tel: (612) 327-1234 Email:

Objective:
I believe that good financial advice, delivered consistently over time, can transform lives. In my last 2roles, Ihave put that belief into action every week by helping financial advisors provide better advice to their clients in less time. As I explore new roles, I remain committed to helping people manage their financial resources so they can get more of what truly matters to them out of their lives.

Experience:

Ameriprise Financial Services – Ameriprise Advisor Center, August 2013-Present, Client Support Associate

  • Provides staff support to a team of 4-5 advisors in the Ameriprise Advisor Center (who work with clients primarily by phone) duties include: meeting prep, financial planning data entry & analysis, forms preparation/submission/follow-up, triaging, and addressing incoming client calls/requests

Ameriprise Financial Services – Ameriprise Advisor Center, October 2009-March 2013, Financial Planning Advice Analyst

  • In this role, which I helped create and piloted, my 5teammates and I helped250+ financial advisors in our branch (the Ameriprise Advisor Center) deliver better financial advice to their clients, in less time.
  • Supported advisors in the Ameriprise Advisor Center (who work with clients primarily by phone) by entering financial data, asking clarifying questions, meeting with them to develop their recommendations, writing the advice deliverable and making any necessary edits
  • Role played advisors through plan delivery presentation and served as a knowledge resource/expert on financial planning process, sales, fee setting, and practice management
  • Created and curated an extensive library of customizablefinancial advice recommendations for the AAC
  • Developed systematized plan production processes and lead the group on continuous process improvement efforts to help ensure quality of advice, quality of language, consistency, and the best possible advisor and client experience
  • Assumed a larger informal leadership role on the team in June 2012 as our leader took another position and was not replaced.
  • Financial plans sold in the department increased 144% and direct financial planning GDC increased 89% from 2010 to 2011. From 2011 to 2012, financial plans sold in the department increased 143% and direct financial planning GDC increased 126%.

Ameriprise Financial Services – Service Delivery, July 2007-October 2009, Brokerage Trading Senior Associate

  • Provided service/support to advisors and clients, processed stock and option trades
  • Created process maps using Visio from procedure documents
  • Createdprocedural documentation to support Syndicates initiative
  • Online transaction capabilities subject matter expert for eService launch
  • Created and delivered a side by side Online transaction capabilities training and delivered it tothebrokerage equity trading group
  • Assisted with new hire Series 63 exam preparation

Wanda C. Johnson and Associates, June 2004-April 2007, Paraplanner

  • Providedsole staff support to an Ameriprise Private Wealth Advisor
  • Fully leveragedPortfolio Manager, Morningstar AWS, and other technologies in her practice to reduce appointment prep time by an average of 30-45 minutes per client
  • Major duties included: appointment setting, meeting prep, financial plan data entry, forms prep/submission/follow-up, client interaction, event planning support, maintaining compliance logs, execute ad hoc projects, handling client requests/inquiries, installation of technology updates and troubleshooting minor tech issues

Éducation Nationale de France,Aug 2003-January 2004, Assistant de Langue Étrangère, Anglais

  • Led discussion groups for French high school students learning English
  • Used interactive and creative methods to motivate students in their studies and to help them become more comfortable speaking in English

American Express Financial Advisors (now Ameriprise Financial Services), April 1997-April 2003, Senior Mutual Fund Service Associate

  • Served as interim team leader for 16 associates: managed employee/employer relations, monitored agent productivity/performance, communicated policy changes, and facilitated meetings
  • Coordinated PTOschedules for over 500 telephone service staff members
  • Revised new hire training materials then delivered classroom and hands-on training, coached/mentored non-native speakers by phone at an offshore facility
  • Provided telephone technical support for customer web site, specifically browser support

Dayton’s (now Macy’s),1996-1997, Sales Associate-Dayton’s Crystal Galleries

  • Consistently top revenue producer in department
  • Commended by both Client Relations Dept. andmy supervisor for exemplary customer service

AIDS Care Partners (now Clare Housing), 1999-2003, Caregiver (part-time)

  • Provided personal care and emotional support for people living with HIV/AIDS, working with residents to help them maintain as much autonomy and independence as possible during periods of illness

Entrepreneurial Experience:

Self-Employed Landlord, August 2009-Present

  • Operates an owner-occupied triplex in the Uptown/LynLake area of Minneapolis

Professional Organizations:

  • Financial Planning Association of MN

Volunteer Organizations:

  • Leader of MN FPA Twin Cities LGBT Financial Planning Subgroup (past)
  • Volunteer and committee member for Financial Planning Association of MN Pro Bono Program (past)
  • Volunteer at FPA’s annual Financial Planning Day (current)

Education:

  • Minnesota State University, Mankato, Financial Planning Certificate, 2006
  • College for Financial Planning, Accredited Domestic Partnership Advisor Professional Designation Program, 2011

LicensingDesignations:

  • CFP®
  • ADPASM
  • Series 7 and 63
  • Minnesota Insurance License (Life/Health/Variable)