35 Plus Matchdays When Required

JOB DESCRIPTION

Job Title:

Partnerships Account Manager

Hours of Work:

35 plus matchdays when required

Department:

Partnerships Delivery

Grade

Responsible to

Senior Partnerships Manager

Location:

Goodison Park

Role Summary

To deliver exceptional servicing to existing and future club partners, ensuring all partners receive their full allocation of rights and additional added value. You will be the day-today contact across your section of the Everton partnership portfolio, inclusive of multiple principal partners, and will help to ensure that your team delivers success against objectives for its commercial partners.

Of primary importance, will be building and nurturing excellent relationships with all club partners. Developing key internal stakeholder relationships will also be a critical aspect of your role, as you seek to ensure club partners have the toolkit they need to activate their partnerships to their full potential.

You will work closely with the Senior Partnerships Manager, Head of Partnership Delivery and the Partnerships Sales team to assist in the development additional commercial opportunities throughout the term of the contracts and work with the commercial team and head of department on partnership renewals as and when required.

Key Responsibilities

Account Management

Deliver first class day-to-day service to all Club partners ensuring the delivery of all contractual obligations to achieve a positive ROI each individual partner.

Provide first point of contact relationship management to Club partners

Work with partners to create partnership and marketing activation plans which help them to achieve their key objectives.

Manage all partner branding at the Club including static branding in the stadium and at the training ground.

Deliver research and measurement programmes that demonstrate return on partner investment and report regularly to partners.

Support the Senior Partnerships Manager in planning and implementing of partner strategy particularly in relation to retail and kit launch campaigns.

Provide regular case studies to continually support the Partnerships Sales Team by highlighting how the Club delivers value to partners.

Oversee the relationship between the partner and all other departments within the Club, developing strong relationships with internal stakeholders.

Possess a thorough understanding of the sponsorship marketplace to ensure the Club is fully informed of industry trends and well placed to maximise related opportunities

2. Administration

Responsible for managing and maintaining the partnership inventory records, ensuring they are accurate, up-to-date and set out in the standard team format.

Maintainpartner coverage documents, rights trackers and Repucom reports.

Ensure all relevant account plans are updated on an ongoing basis including all current and relevant information concerning each partner.

3. Match Day Responsibilities

Deliver partner match day activations when required.

4. Other Responsibilities

Understand the commitments of the Club to FAPL Sponsors and Associate Partners and assist in delivery of these rights.

Maintain product/departmental knowledge on the full range of goods and services provided by Club.

Maintain knowledge of Company policies, procedures and processes.

Participate in departmental meetings as required.

All other reasonable duties required.

Take responsibility for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.

Encourage and promote the values of Everton Football Club and to comply with the required standards of conduct and so promote the Club within the community by acting with integrity and honesty.

Promote, adhere to and implement the Clubs Equality and Diversity Policy and to work consistently to embed equality and diversity within Club.

Ensure that all work is completed in a priority basis, and work meets a high degree of professionalism, quality and craftsmanship.

To attend staff meetings as required.

To attend training courses and external seminars and meetings as appropriate/required.

To be aware of current trends and best practice in your field of specialism.

To continually look for ways to develop and improve the service provision of the department

General Responsibilities

Employee Relations

To make suggestions to improve the working situation and contribute to positive employee relations within their area of work and Everton Football Club as a whole.
Health & Safety
To take reasonable care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
To comply with all aspects of the Everton Football Club Health and Safety Policy and Arrangements, to enable the Company to perform its civil and statutory obligations in relation to Health & Safety.

Customer Service

Identify and meet the needs of colleagues and our customers, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service.
Recognise potential complaint situations and make effective steps to avoid and/or resolve these situations.

Self Development

To take responsibility for your own development and to help realize your own potential by undertaking any necessary internal or external training sessions in accordance with the Company’s Performance and Development Review Policy.
Team Work
Ensure effective communication within your work team and across the Company whilst actively offering support and guidance as necessary.

Equal Opportunities and Harassment

To cooperate with measures introduced to ensure there is equality of opportunity in employment. To ensure understanding, awareness and compliance with the Company’s Equal Opportunities Policies.
To ensure that the working environment is free of sexual and racial harassment and intimidation and any other form of harassment constituting unacceptable behaviour which is personally offensive.

This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation.

All employees may be required to undertake any other duties as may be reasonably requested.

PERSON SPECIFICATION

Skills & Abilities
Essential / Desirable

Highly Computer literate (with excellent abilities on Word, Excel and ideally Database knowledge and application)

Ability to create and maintain accurate / accessible and organised documentation

Excellent communicator, both written and verbal, who places high value on attention to detail

An ability to adapt quickly, be flexible in the face of change and solution orientated

Ability to remain calm under pressure.

Ability to work independently and with internal and external teams

Excellent organisational and time management skills –with an ability to anticipate and prioritise diverse workload.

Ability to effectively manage customer & staff relationships, promptly respond to queries, ensure promises are keptand manage expectations

Knowledge & Experience
Essential / Desirable

Relevant experience within a sponsorship environment at a rights holder, partner or agency

A successful track record of delivering exceptional value for a recognised and established brand

Account management experience

Experience of managing a rights delivery programme, preferably in a sporting environment

Proven communication skills and ability to build relationships with colleagues and clients

Applied understanding of brand marketing and marketing principles, to include within the digital and social media sphere

An in-depth understanding of the commercial landscape within the sport and entertainment sector

A demonstrable record of delivering effective marketing campaigns

Experience within a sporting environment.

Personal Attributes
Essential / Desirable

Thinks ahead, generates innovative ideas

Values & respects others, builds relationships, collaborates

Gets things done, delivers to highest of standards, takes responsibility

Highly presentable, with a positive outlook and strong team ethos

Creative problem-solver

Delivers under pressure

Proactive “can-do” approach to work

Willingness to occasionally work weekends and in the evening

Qualifications
Essential / Desirable

Business Related Degree