Patient Participation DES 2014/15

Surrey & Sussex Area Team

Practice Name Collington Surgery

Practice Code G81077

Signed on behalf of practice Mrs K Sellers Date24.03.2015

Signed on behalf of PPGS StreeterDate19.03.2015

  1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)

Does the Practice have a PPG? YES / NO / YES
Method of engagement with PPG: Face to face, Email, Other (please specify) / FACE TO FACE
Number of members of PPG: / 4
Detail the gender mix of practice, population and PPG: / Detail of age mix of practice population and PPG:
% / Male / Female
Practice / 3342 / 3549
PPG / 2 / 2
/ % / <16 / 17-24 / 25-34 / 35-44 / 45-54 / 55-64 / 65-74 / >75
Practice / 1055 / 133 / 655 / 654 / 1082 / 990 / 1004 / 1024
PPG / 1 / 3
Detail the ethnic background of your practice population and PPG:
White / Mixed/ multiple ethnic groups
% / British / Irish / Gypsy or Irish Traveller / Other white / White Black & Caribbean / White & black African / White & Asian / Other mixed
Practice / 19
PPG / 4
Asian/ Asian British / Black / African / Caribbean
/ Black British / Other
% / Indian / Pakistani / Bangladeshi / Chinese / Other Asian / African / Caribbean / Other Black / Arab / Any Other
Practice / 23 / 11 / 13
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:
After having some issues getting up and running we are still actively looking to recruit new members, in particular members that are representative of our Practice population. We have, unfortunately lost 2 members of our PPG due to ill health, but hope to increase numbers in the future. We are continuing to invite a cross section of our Practice Population to join the PPG.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG? e.g. large student population, significant number of jobseekers, large numbers of nursing homes or a LGBT community? YES/NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:
  1. Review of patient feedback

Outline the sources of feedback that were reviewed during the year:
DNA – Patients who do not attend appointments. This information has been in our Newsletters.
Patient Satisfaction Survey.
How frequently were these reviewed with the PRG?
At most meetings – we hope to continue to make Patients aware that this is an issue and in turn this should reduce missed appointments benefiting the Patients and the Surgery.
Please note that the Surgery Patient Survey is running at the moment, PPG aware and we are awaiting the results in the near future.
  1. Action plan priority areas and implementation

Priority area 1
Description of priority area:
Actively trying to improve our PPG and add new members.
What actions were taken to address the priority:
Members of our PPG has visited another local PPG on a few occasions to receive advice and information
onhow we can get our PPG functioning well and bringing benefits to our Patients.
Newsletters issued with information about joining.
Emailed Patients with Invitations to join the PPG.
Posters put up around the surgery.
PPG Members attended the Flu Clinic’s and talked to Patients, gave out the Newsletters and information etc.
Result of actions and impact on patients and carers (including how publicised):
This is an ongoing plan.
Priority area 2
Description of priority area:
Making Patients aware of the PPG.
Ensuring that they understand that the PPG is recognised as an effective way for Patients and GP Surgeries to work together to promote health and improve quality of care.
What actions were taken to address the priority:
We have issued 2 Newsletters this Year, Easter and Autumn, these have invited more members, feedback and general health information to benefit the Patient
We have emailed Patient’s with details of the PPG and invitations to join.
Notice board in the waiting room with PPG information, invitations etc.
PPG Members attended the Flu Clinics to make Patients aware of the PPG and try to recruit new members.
Result of actions and impact on patients and carers (including how publicised):
Discussed at length during PPG meetings. We have had some feedback from Patients and it has been positive.
These newsletters will be continued over the Year the current Newsletter being set up will be issued Easter 2015.
Priority area 3
Description of priority area:
We will be holding a Dementia Awareness Week this Spring, it is felt that the Practice/Patients would benefit from an information week particularly on this subject due to the Practice Population.
What actions were taken to address the priority:
Meetings will be held with the PPG who will be handing out pamphlets and putting up posters etc. and just generally ensuring that Patients who require information can readily receive it.
Result of actions and impact on patients and carers (including how publicised):
We will know results of this after the event.

Progress on previous years

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s)

Free text
  1. PPG Sign Off

Report signed off by PPG: YES / NO / YES
Date of sign off: / 24.03.2015
How has the practice engaged with the PPG: / A member of the practice attends all PPG Meeting
How has the practice made efforts to engage with seldom heard groups in the practice population?
Has the practice received patient and carer feedback from a variety of sources?
Was the PPG involved in the agreement of priority area and the resulting action plan?
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
Do you have any other comments about the PPG or practice in relation to this area of work?