PIKEVILLE, KENTUCKY 03-28-2017

REQUEST FOR PROPOSAL

FOR

COMPUTER AIDED DISPATCH SYSTEM

Purchaser:City of Pikeville, Kentucky

Contact person: Paul Maynard

Pikeville 911 Public Safety Director

City of Pikeville

101 Division Street

Pikeville, KY 41501

Issue date:April 12, 2017

Return responses to: Christy L. Billiter

City Clerk

City of Pikeville

243 Main Street

Pikeville, KY 41501

Mark: “Computer Aided Dispatch System”

Due Date/Time:April 24, 2017, 10:00am

Number of Copies: Five (5) Printed Copies and One (1) Electronic Copy on CD/DVD

***All Bids must remain valid for pricing through September 30, 2017***

***City reserves the right to reject any and all RFP’s.***

***All awards are contingent on the City of Pikeville being awarded the Kentucky 911 Services Grant***

TABLE OF CONTENTS

1.0Invitation, Background and Vendor Instructions3

1.1Invitation 3

1.2Background3

1.3Mandatory Qualifications for Consideration 3

1.4Vendor Questions and Responses4

1.5Proposal Response Format and Contents4

2.0CAD System Software License Requirements 6

2.1Computer Aided Dispatch (CAD) System6

3.0Training Requirements 7

3.1Training Methodology7

3.2On-Site Classes7

3.3On-Site Live Operation Service 7

3.4Training Equipment 7

4.0Hardware and System Software Requirements 8

4.1Architecture8

4.2Host System Hardware8

4.3System Software8

4.4Work Stations 9

SECTION 1.0

INVITATION, BACKGROUND AND VENDOR INSTRUCTIONS

1.1 INVITATION

The City of Pikeville, Kentucky(“City” or “Pikeville”)is requesting Proposals for a replacement Computer Aided Dispatch System (“CAD System”) to be installed at the Pikeville 911 Public Safety Department (“Pikeville 911”). This Request for Proposal (“RFP”) requires that vendors, as “qualified” below, submit a turnkey proposal that includes all necessary items to be purchased and installed by the vendor.

1.2 BACKGROUND

The Citycurrently uses Caliber Public Safety for CAD. At this point, they are seeking proposals for future growth of Public Safety at the City.This RFP has been established to provide vendors with guidelines for proposing a replacement CAD System.

1.3MANDATORY QUALIFICATIONS FOR CONSIDERATION

The Vendor must have each of the following mandatory qualifications listed below to participate in this RFP. Note that the order of listing does not reflect any relative importance. Vendors not able to provide evidence of meeting the Mandatory Requirements will not be further considered.

The Vendor shall provide a response to each of the following items in its Proposal inSection 3.

1.3.1Vendor shall be in the public safety computer systems business for at least ten (10) years.

1.3.2The Vendor’s proposed CAD System shall be fully operational in a minimum of thirty (30)separate installations in County or Municipal Agencies including, at a minimum,one (1) within the Commonwealth of Kentucky.

1.3.3The Vendor’s proposedCAD Systemshall consist of application software developed and maintained by the Vendor.

1.3.4The Vendor shall be financially sound.

1.3.5The Vendor shall be free of any litigation with private and governmental entities for five (5) years.

1.3.6Vendor shall provide 24 x 7 x 365 maintenance and support using its own staffemployees and not out-sourced resources. Outsourced support is not acceptable.

1.3.7Vendor shall not be in arrears or otherwise have any unpaid Federal and/or Commonwealth of Kentuckyemployment, withholding, use and other taxes.

1.3.8Vendor shall provide Data Conversion of the existing Caliber(InterAct) Historical Data from 2004 to current date for firm fixed price.

1.3.9Vendor shall have an installed LINK/NCIC Interface as required by the Kentucky State Police.

1.3.10The Vendor’s LINK/NCIC Interface shall be able to receive State Return Data, parse the data and attach it to Calls for Service Records.

1.3.11The Vendor’s Mapping System shall use Local Content and ESRI based Content.

1.3.12The CAD Mapping System shall interface with Pictometry.

1.3.13The CAD System will be able to keep accurate call counts of 911 calls received and be able to produce reports of the different types of calls, I.e. Wireless, Landline, VOIP, etc.

1.3.14The Vendor will provide all updates and enhancements to the Software systems at no cost with the maintenance agreement maintained.

1.4VENDOR QUESTIONS AND RESPONSES

Vendors shall submit all questions in writing by e-mailprior to the due date. Only written responses from the City shall be considered as part of this RFP.

1.5PROPOSAL RESPONSE FORMAT AND CONTENTS

Proposals must consist of the following Sections and in the specific format detailed below.

Section 1 – Management Summary

The Management Summary shall be written for non-technical personnel and contain a summary of the contents of the proposal including:

  • Summarize your qualifications and experience for turnkey Public Safety Computer Systems to bid this RFP.
  • State the source, owner and copyright holder of the Systems proposed if the Systems were not developed by your employees.
  • List of all lawsuits and litigations, past and current with private and with public agencies since the original start of business.

Section 2 – Corporate Data

The following corporate information shall be submitted:

  • Provide the type of organization (partnership, corporation, etc.) and state where organized and the names of all persons/entities having 10% or more ownership.
  • Provide a summary of your firm's experience in public safety on Windows based Systems with an emphasis on regional systems serving county and municipal agencies.
  • State the location(s) of the company office(s), representatives that will support the proposed System.
  • Provide a Reference List including name, address, telephone number and contact person of every Commonwealth of Kentucky agency for whom you have installed the proposed CAD System.

Section 3 – Vendor Response to Mandatory Requirements for Qualification

The Vendor must have each of the items listed in RFP Section 1.3

Section 4 – System Description

Provide a detailed description of the proposed Systems.

Section 5 – Hardware and System Software

Vendor shall provide the Hardware System Software described in RFP Section 4.0. Vendor shall verify that it is able to meet the specifications, as described.

Section 6 – Implementation Services

Vendor shallprovide a description of its CAD System Implementation including the following items:

  • Documentation and On-Site Implementation/Review Visit
  • Software System Generation
  • Management Orientation
  • On-Site System Installation
  • On-Site Training

Section 7 – Implementation Schedule

Vendor will be prepared to present a schedule of total install from contract singing to going live for the City’s approval.

Section 8 – Maintenance and Support

Vendor shalldescribe its Maintenance and Support Service policy. The Cityrequires the following:

  • 24x7x365 Support Direct Vendor Support
  • All Support Calls are to be answered directly by the Vendor’s Support Team.

Section 9 – Cost Proposal

Vendor shall provide a detailed Cost Proposal.

SECTION 2.0

CAD SYSTEM SOFTWARE LICENSE REQUIREMENTS

2.1Computer Aided Dispatch (CAD) System

  • CAD (2 WS*)
  • CAD Part Time (1 WS*)
  • CAD-E911 Interface
  • CAD-Mapping with Pictometry Interface
  • CAD-State Interface

*WS = Work Stations

SECTION 3.0

TRAINING REQUIREMENTS

3.1Training Methodology

The Cityrequires On-Site Training Classes. Train-the-Trainer Classes are not acceptable.

3.2On-Site Classes

Vendor shall provide On-Site Training Classes as follows:

Class Students Classes

System Manager21

Dispatch83

3.3On-Site Live Operation Service

Upon completion of the On-Site Training Classes, the City shall cut-over immediately to the new CAD System. Vendor shall provide On-Site Live Operation Service as follows:

Function Days

Dispatch 1

3.4Training Equipment

Vendor shall supply its own Training Equipment. Each Student shall receive hands on Training using a Vendor supplied PC. City equipment including the Data Server shall not be used.

SECTION 4.0

HARDWARE AND SYSTEM SOFTWARE REQUIREMENTS

4.1Architecture

The City requires a Local Host System. A Vendor Hosted System is not acceptable.

4.2Host System Hardware

The Hardware and System Software requirements are as follows:

4.2.1Server (1)

  • Xeon M5 8C E5-2630 2.4 GHz Processor (2)
  • 64 GB Memory
  • 600 GB SAS Hard Disk Drive 10K Hot-Swap (6)
  • 550 Watt Redundant Power Supply
  • 6GB SAS Host Bus Adapter
  • Dual Network Interface Card
  • Manufacturer’s 5 Year 24x7, 4 Hour Response Maintenance
  • Or Equivalent

4.2.2Tape Drive (1)

  • Half Height LTO-6 SAS Tape Drive
  • LTO-6 Tape Tale Cartridge (20)
  • Data Cleaning Cartridge (1)
  • Manufacturer’s 5 Year 24x7, 4 Hour Response Maintenance
  • Or Equivalent

4.2.3Firewall

  • Cisco ASA 5506
  • AnyConnect Essentials VPN License
  • SMARTnet 1 Year
  • Or Equivalent

4.3System Software

4.3.1Windows Server 2016

  • Windows Server 2016 2 Core Licenses (8)
  • Windows Server 2016 Device CAL (3)

4.3.2SQL 2014

  • SQL 2014 Standard EditionLicense (1)
  • SQL 2014 Device CAL (3)

4.3.3Symantec Backup Exec

  • Symantec Backup Exec 2012 Win Server (1)
  • Symantec Backup Exec 2012 Agent (2 )
  • Or equivalent

4.3.4Symantec Antivirus

  • Symantec Endpoint Protection 12.1 (5)

4.4Work Stations

4.4.1Desktop PC’s (3)

  • Processor i7-3770 3.4 GHz
  • 16 GB Memory
  • 500 GB Hard Drive
  • DVD
  • Manufacturer’s 3 Year 4 Hour 24x7 Same Day Support for CPU
  • Or equivalent

4.4.2Monitors (6)

  • 24” Monitor

1