MANA3318 Fall 2011 Exam 4 Review
Chapter 8- Communication
Interpersonal Communication
Definition
Model- perceptual screens, message, feedback, language
Richness
Reflective listening-definition
Techniques-affirming contact, paraphrasing, clarifying, core feelings, silence, eye contact, one-way and two way communication. Emphasis
Five keys- relationship between communications and mgmt performance
Expressive speakers, empathetic listeners, persuasive leaders, sensitivity, informative managers.
Barriers- physical separation, status differences, gender differences, cultural diversity. Gateways-
Defensive and non-def communications
Passive –aggressive behavior
Defensive tactics
Power plays, put downs, labeling, raising doubts, scapegoating
Non-verbal Communications
Substance or content potential, proxemics-seating, kinesics, facial and eye behavior. Indicators of lying
Positive, healthy communications
Data capacity and richness trade-offs
Information Communication Technology-drawbacks
Chapter 11-Power and Political Behavior
Power, influence, and authority-definitions
Interpersonal Forms of Power-
reward, coercive, legitimate, referent, expert. Effectivity
Distributive and procedural justice
McClelland’s two faces of power
Power differences between groups-key element
Political behavior in organizations
Etzioni’s three types of organizational power-uses
Kanter’s focus on power-sharing power
Korda’s symbols of power
Organizational politics
Influence tactics in organizations, political skill
Managing political behavior in organizations-steps
Empowerment
Chapter 12-Leadership and Followership
Leadership vs management
Trait theory
Behavioral theory
Lewin’s three leadership styles
Ohio State Model initiating structure/consideration- define /
Michigan Model employee oriented/production oriented / main dif
Blake and Mouton’s Leadership grid-ideal, country club, impoverished, authority compliant
Contingency theory
Basis
Fiedler’s Contingency Theory
Key considerations-
LPC what is it and what did it establish
Situational contingencies
What determines most effective style-
House Path Goal Theory
Role of the leader
Founded on which motivation theory
Four leadership behavior styles
Vroom-Yetto-Jago
Civil war question discussed in 11/23 class
Appropriate decision making strategies- authoritative, democratic, consultative.
Hersey/Blanchard
Leadership behavior dimensions
How is the leader’s behavior determined
Recent Theories
Leader-Member Exchange
What is it, What are the two groups
What does group membership determine
Inspirational Leadership
Transformational leadership vs transactional leadership
Charismatic Leadership what is it, what is the source of influence
Two sides
Authentic Leadership what is it, what determines leadership style
Emerging Issues
Emotional Intelligence-what is it, why is it important
Trust-why important
Gender and leadership-male vs female does it make a difference-what is it
Guidelines for leadership
Leadership style and performance, ethical issues and moral values