JOB OPENING
Effective August 21, 2017
SNAP is seeking qualified individuals for 7 Energy Specialist positions, to work in SNAP’s Community Action Core. These positions are full time, seasonal and open to all qualified individuals. Job Description is attached.
Interested applicants must submit a completed SNAP application, cover letter and resume to the SNAP Human Resources Department 3102 W. Ft George Wright Ave., Spokane, WA 99224. All materials need to be at the SNAP Human Resources office by 4pm September 13, 2017 in order to be considered. SNAP employment applications are available at 3102 W. Ft George Wright, Spokane, WA 99224 or online at www.snapwa.org.
Salary for this position is $13.27 per hour DOE
Benefits include medical, dental, life, LTD, and 403(b)
SNAP values diversity in its work force and is committed to Equal Opportunity and Affirmative Action.
EVERYBODY’S JOB DESCRIPTION
For all job applicants, please read before applying.
WHO WE ARE:
SNAP is Spokane County’s Community Action Agency. We are a donor-supported agency providing opportunities at the neighborhood level to help people reach their full potential. We strive to provide the best customer service to everyone we encounter and be ambassadors of our mission. We require all of our staff members to fulfill these commitments and want all potential employees to be aware of them prior to applying for a position with SNAP.
Our employees deserve the best co-workers possible.
WE HIRE PEOPLE WHO…..
ARE AMBASSADORS OF OUR MISSION, VISION AND VALUES
Mission: Connecting and providing access to resources which create opportunities, with dignity, for low income people.
Vision: Creating opportunities for people to strive towards their full potential.
Values: Community, respect and justice.
These statements apply not only to the people we serve but to our co-workers and partners and we serve as ambassadors of these statements regardless of where we are and who we are interacting with.
SUPPORT OUR EQUAL EMPLOYMENT OPPORTUNITY POLICY
We believe each person is unique and should be evaluated only by individual ability and merit of achievement. We will not hire or retain anyone who practices or permits prejudice, harassment or discrimination against people because of their race or color, national origin, age, sex, religion, disability, genetic information, sexual orientation, marital status, or veteran service status.
COMMIT TO QUALITY WORK AND EXCELLENT SERVICE
We value the people we serve and strive to meet their needs. We work collaboratively with other employees and partners. We eagerly seek ways to improve our work, both in quality and quantity. We maintain the confidentiality of those we serve at all times.
SHOW BELIEF IN TEAMWORK
We demonstrate teamwork by speaking positively about our co-workers, other programs and SNAP. We arrive on time, accept tasks for the good of the team, cooperate with leaders and support and help others in their work. We believe in being generous with compliments and “thank you’s”, and solving problems by focusing on the mission, vision and values.
YOU MAY BE ASKED QUESTIONS ABOUT THE ABOVE DURING THE INTERVIEW PROCESS.
If you feel comfortable that you fit the above requirements, please initial this document below and return it with your employment application.
SNAP
JOB DESCRIPTION
Position Title: Energy Specialist Grade: 6
CORE: Community Action Employee Type: Seasonal
Department: Energy Assistance FLSA Status: Non-exempt
Reports to: Energy Assistance Supervisor EEO Class: 5 (Admin)
Position Summary: As an integral part of SNAP and its mission this position supports a diverse, low-income population by providing outstanding customer service, determining eligibility, providing administrative support, scheduling appointments, guiding individuals through the application process, maintaining confidentiality, ensuring accuracy in details, providing relevant resource information and conservation education.
Principle Duties and Responsibilities:
1. Help to create and maintain a positive work environment for both co-workers and clients through respect and guidance from SNAP’s mission, vision and values.
2. Provide excellent customer service at all times as well as helps to grow the customer service culture within the agency.
3. Answer questions on the phone or in person, responding to client needs by providing information, including conservation education as well as directing clients to additional resources or making appointments for SNAP programs when appropriate.
4. Conduct applicant pre-screening/screening process for several Energy Assistance Programs to ensure eligibility. Conducts interviews with clients seeking assistance to gather documentation and complete required documentation to meet program guidelines.
5. Make timely and accurate data entry while scanning, comparing and seeking information from computer system, including the appropriate use of note fields to notate client/household’s most current circumstance. Ensures all scanned files are uploaded on a daily basis.
6. Seek work opportunities during no shows or down time to contact energy clients, perform outreach, assist with outcomes tracking and the reduction of no show rate when appropriate.
7. Contact applicants when necessary to collect missing signatures and/or documentation as required.
8. Advocate for or refers applicants to energy vendors to help establish payment schedules. Contacts vendors to request service and authorize vendor payments.
9. Review Energy applications to ensure all required documents are included in each applicant’s file. Returns un-certifiable files to the appropriate individual for correction.
10. Notify applicants of certification and assistance amounts, or of ineligibility for program participation.
11. Work with coworkers and volunteers to promote a positive, respectful, and productive working environment, while protecting client and co-worker confidentiality.
12. Within the context of the stated principle job duties, serve as an ambassador of SNAP’s mission and values.
13. Complete assigned projects and performs related duties as needed or situation dictates.
Requirements:
Education and Experience
· Required: High School diploma or equivalent and two years of experience in customer service or clerical position.
· Preferred: AA degree and two years of experience in a social service setting.
Knowledge, Skills, and Abilities
· Ability to empathize with and advocate for low-income and vulnerable people
· Ability maintain confidentiality with personal information
· Ability to provide outstanding customer service on a routine basis
· Ability to follow and understand rules, guidelines and regulations and directly apply them to daily work
· Willingness to learn and adapt to change with a positive outlook
· General office skills, including working with multi-line phone system, filing, and basic clerical functions
· Strong interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population, including those speaking English as a second language
· Strong organizational and multi-tasking skills, with a high attention to detail and the ability to work effectively work in an open, fast-paced, high-stress setting with frequent interruptions
· Proficient in computer operations, including word processing, spreadsheet, data entry and email with a willingness to adapt to new technologies
· Strong oral and written communication skills, with ability to write clearly and legibly
· Ability to gather information, enter it into database system and scan documentation simultaneously
Training, Certifications, and Other Requirements
· None
Work Environment/Physical Activities:
Work is conducted in an office setting, with heavy phone and people contact. Some positions will require travel, with mileage reimbursed, to outreach locations. Some positions may require relocation of work site from one office to another during program duration. Nature of program involves working with a variety of personalities, some in crisis situations, in a high-stress environment with frequent interruptions. Position is seasonal, typically running from late Fall through early Spring.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Date Last Reviewed/Revised: 8/2012 Reviewed/Revised By: Boice/Damm
9/2013 By: Gunning