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STUDY OUTLINE FOR CHAPTER 3S
PROCESS MAPPING AND ANALYSIS
1. Briefly explain process mapping:
2. Identify the six steps of process mapping:
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3. Briefly discuss how the six steps were applied at American Health and Medical Products (AHMP) company:
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4. Describe the typical traits that a critical process will exhibit:
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5. Define the current state of a process. Why can this be difficult?
6. Discuss the general guidelines that can make process mapping tasks simpler and easier to manage:
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7. Briefly identify the relevant attributes that an analyst should try to capture when documenting the current state of a process:
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8. Identify the three basic charting and analysis tools to help meaningfully map a process:
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9. Briefly define the following:
Process Flow Table
Physical Layout Diagram
10. Identify the important pieces of information for each activity on a completed chart to document an existing process or “current state” map:
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11. Define the four different categories an analyst can use for classification and assessment:
Value-Adding
Necessary But Not Value Adding
Waste Generating
Question Mark
12. Define dispositioning, and identify the four disposition options:
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13. Define repositioning, and identify three ways that repositioning can improve process performance:
14. Summarize the Principles of Process Improvement:
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15. Identify the three basic categories of prioritization of possible improvement to a process:
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16. Describe the purpose of a future state map:
17. Define a process summary table, and discuss how it is used:
18. Define and describe other processing mapping tools:
Process Flow Diagramming
Value Stream Mapping
Service Blueprinting
Swim Lanes / Functional Bands