Position Title
/ Reconnect - Case Manager (EFT 1)Classification & Stream
/ Social, Community, Home Care and Disability Services Award Level 5Division
/ Crossroads Network, State Social CommandReports to
/ Team Leader/Program ManagerDate
/ SEPTEMBER 2017Primary Purpose of the job
/To provide case management and other support activities to young people aged 12 to 18 years who are homeless or at risk of homelessness with a focus on early intervention and family reconciliation. To provide support to the families of young people that improves outcomes for young people by reducing the risk of homelessness.
To provide the same services to young people up to the age of 21 and their families where the criteria for new arrivals to Australia is met.
About (The Network / Program)
/ Crossroads delivers Reconnect within the Northern metropolitan Melbourne and operates within the State Social Command of The Salvation Army Southern Territory (TSA).The position operates within Reconnects funding and operating guidelines by:
· Providing case management support to individual clients
· Using early intervention strategies to help young people stabilise their living situation, achieve family reconciliation where practicable and improve their level of engagement with work, education, training, employment and the community.
· Providing group work, mediation and practical support to clients and their families to address risks of homelessness.
· Engaging other specialized services to meet the individual needs of clients
· Working as part of a team in the delivery of case management, practical support, group activities and information provision to deliver positive outcomes for young people
About The Salvation Army Australia
/ The Salvation Army Australia Mission Statement: The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:· Caring for people
· Creating faith pathways
· Building healthy communities
· Working for justice
The Salvation Army Australia Values Statement: Recognising that God is already at work in the world, we value: Integrity, Compassion, Respect, Diversity and Collaboration.
We commit ourselves in prayer and practice to this land of Australia and its’ people, seeking reconciliation, unity and equity.
Expected Outcomes
/ · family reconciliation, wherever practicable, between homeless young people, or those at risk of homelessness and their family. Family reconciliation outcomes include:- the young person returns home;
· engagement with employment, education or training, and the community;
· innovative service delivery approaches through the application of good practice principles
· participation of culturally and linguistically diverse and Aboriginal and Torres Strait Islander communities.
· Effective relationships are established with clients that encourage self-determination and participation
· Case management support is provided to clients in accordance with TSA case management models and standards of practice
· Ongoing assessment is made of the client’s issues, needs and circumstances from initial intake to exit
· Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients
· Clients are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providers
· Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals
· Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems
· Risks to clients, staff and TSA are identified and bought to the attention of the Team Leader as soon as possible
· Service gaps are identified and recommendations for service delivery improvements are made to the Team Leader
Scope
/ · This position works within a team of 2 case managers. Each position supports between 10 -12 clients.Qualifications and Experience
/ Tertiary qualification in Social Work, Youth work or related field, a degree qualification is preferred.Relevant experience in a social service environment.
Capabilities
/Specialist Competencies
Specific Competencies
/ · Demonstrates ability to meet professional expectations of ethical, effective and accountable interventions· Maintains knowledge of the range of resources and services available according to the specific needs of the client
· Reviews, assesses and reports progress against case management plan
· Undertakes appropriate recording and reporting
· Liaises with other service providers as appropriate
· Assists and educates clients with regards to their safety and implements harm reduction/minimisation strategies as needed
· Liaises with relevant stakeholders including family members, carers etc as appropriate
· Demonstrates knowledge of exit planning options and when to implement to ensure clients have appropriate ongoing support Uses appropriate information, tools and techniques to gather and analyse information
· Uses relevant information to objectively assess client needs
· Uses appropriate risk models to assess levels of risk, harm and well-being, including immediate risk
· Communicates, records and reports assessment results
· Identifies and prioritises appropriate actions including referral
· Undertakes continuing evaluation of client needs
· Respects client confidentiality
· Establishes and maintains appropriate boundaries
· Educates and assists client with regards to their rights, roles and responsibilities, including participation and empowerment strategies
· Aware of own attitudes and biases, and how they impact on interactions
· Recognises and deals effectively with vicarious trauma
· Ability to understand and respond to the needs of individuals experiencing homelessness or at risk of homelessness
Foundational Theory
/ · Knowledge of the theories of human development and how they impact on current day approaches and interventions in the social services sector· Demonstrated knowledge of theoretical frameworks that underpin attachment theory and trauma informed practice.
· Knowledge of the physical, emotional, psychological and behavioural impact of trauma and abuse
Client assessment
/ · Uses appropriate information, tools and techniques to gather and analyse information; Identifies and prioritises appropriate actions including referralCase Management
/ · Supports clients to set and achieve goals through establishing and monitoring a case management plan; Identifies and implements case management processes appropriate to the needs of the client· Demonstrates ability to meet professional expectations of ethical, effective and accountable interventions
· Maintains knowledge of the range of resources and services available according to the specific needs of the client
· Reviews, assesses and reports progress against case management plan
· Undertakes appropriate recording and reporting
· Assists and educates clients with regards to their safety and implements harm reduction/minimisation strategies as needed
· Demonstrates knowledge of exit planning options and when to implement to ensure clients have appropriate ongoing support
Core Technical Skills / · Uses appropriate information, tools and techniques to gather and analyse information
· Uses relevant information to objectively assess client needs
Personal Attributes
Collaborative / Treats other with dignity & respect; Encourages and cooperates with others to achieve common goals; Inspires trust and confidenceResilient / Remains calm, focused and maintains perspective when faced with change, crisis and difficulty; Does not give up or get disheartened when faced with obstacles
Outcome focused / Aims for optimum outcomes; Sets a clear path/goals and manages time to achieve key outcomes; is proactive and self-motivated
Client Focused / Committed to and acts for well-being of internal and external clients; ensures needs of service users remain key focus
Inclusive / Respects differences in all its forms; recognises the rights of others; is non judgemental
Job Competencies
Service Delivery / Looks for ways to exceed service user expectations; Respects boundaries and limits of own role and capabilities; advocates and negotiates effectively for service usersInterpersonal dynamics and communication / Regulates own behaviour; Listens actively; Speaks with courtesy; adapts style to audience
Administration / Completes accurate reports, logs, case notes and files; Uses technology and software applications effectively in accordance with task requirements
Team dynamics / Engages and contributes to team activities including discussions; contributes to team spirit
Continuous Improvement / Contributes to evidence based practice; reflects on practice; identifies opportunities for improvement; acts to implement improvement
Requirements of the role
/ · A national police record check is required· A current and valid Working with Children Check
· A current Victorian Drivers licence
Signatures
/ Employee Name: / Signature / DateManager Name: / Signature / Date
Title: Generic PD Case Manager Lvl 5 ID: TER_PEO_HUR_FOR_Generic_PD_CM5_V10
Review Due: April 2018 Page 4 of 4