NHS StockportCCG wants to know how well its services are working for our population. TheDistrict Nurse Home VisitingService treats a great number of patients every week and we want to make sure that patients have a positive experience. Whilst we believe that patients will have received a safe & effective service we want to understand their personal experience.
Our ability to provide high quality, patient-centred services depends on many things, including what our patients tell us about how it is for them. Not only will patient’s valuable feedback help us to understand how things are working, it will help us to know what, if any, improvements could make our patients experience better in the future.
This survey was hosted on the CCGs online consultation and engagement database ‘Citizen Space’ via the link 23rd May to 20th June 2016. A total of 46 people in total responded to the survey.
Question 1: We all want to feel like the care we receive is personal to our specific needs. How would you rate the following statements regarding the service?
I was put at ease
Option / Total / Percent of AllStrongly disagree / 0 / 0%
Slightly disagree / 0 / 0%
Neither disagree nor agree / 1 / 2.174%
Slightly agree / 3 / 6.522%
Strongly agree / 42 / 91.30%
My treatment was explained clearly
Option / Total / Percent of AllStrongly disagree / 0 / 0%
Slightly disagree / 0 / 0%
Neither disagree nor agree / 2 / 4.348%
Slightly agree / 5 / 10.87%
Strongly agree / 39 / 84.78%
Not Answered / 0 / 0%
I have an up to date care plan
Option / Total / Percent of AllStrongly disagree / 2 / 4.348%
Slightly disagree / 0 / 0%
Neither disagree nor agree / 14 / 30.43%
Slightly agree / 3 / 6.522%
Strongly agree / 26 / 56.52%
Not Answered / 1 / 2.174%
I understand what will happen next
Option / Total / Percent of AllStrongly disagree / 0 / 0%
Slightly disagree / 0 / 0%
Neither disagree nor agree / 2 / 4.348%
Slightly agree / 8 / 17.39%
Strongly agree / 35 / 76.09%
Not Answered / 1 / 2.174%
Question 2: To be able to make an appointment easily and at a time that fits in with other demands in your life is important. How would you rate the following statements in relation to making your appointment with the Treatment Room Service?
I was able to make an appointment in advance
Option / Total / Percent of AllStrongly disagree / 0 / 0%
Slightly disagree / 1 / 2.174%
Neither disagree nor agree / 1 / 2.174%
Slightly agree / 4 / 8.696%
Strongly agree / 39 / 84.78%
Not Answered / 1 / 2.174%
I was offered a choice (day or time)
Option / Total / Percent of AllStrongly disagree / 1 / 2.174%
Slightly disagree / 4 / 8.696%
Neither disagree nor agree / 9 / 19.57%
Slightly agree / 10 / 21.74%
Strongly agree / 20 / 43.48%
Not Answered / 2 / 4.348%
It was easy to make an appointment
Option / Total / Percent of AllStrongly disagree / 0 / 0%
Slightly disagree / 3 / 6.522%
Neither disagree nor agree / 1 / 2.174%
Slightly agree / 6 / 13.04%
Strongly agree / 34 / 73.91%
Not Answered / 2 / 4.348%
Question 3: It is important that you are able to contact the Treatment Room service if you need to change your appointment or if you need advice about your condition. How would you rate the following statements?
I am able to contact the service and speak to someone who can help
Option / Total / Percent of AllStrongly disagree / 0 / 0%
Slightly disagree / 0 / 0%
Neither disagree nor agree / 8 / 17.39%
Slightly agree / 5 / 10.87%
Strongly agree / 31 / 67.39%
Not Answered / 2 / 4.348%
I usually have to leave a message on an answerphone.
Option / Total / Percent of AllStrongly disagree / 12 / 26.09%
Slightly disagree / 0 / 0%
Neither disagree nor agree / 22 / 47.83%
Slightly agree / 3 / 6.522%
Strongly agree / 8 / 17.39%
Not Answered / 1 / 2.174%
Someone who can help me phones me back the same day
Option / Total / Percent of AllStrongly disagree / 3 / 6.522%
Slightly disagree / 1 / 2.174%
Neither disagree nor agree / 24 / 52.17%
Slightly agree / 2 / 4.348%
Strongly agree / 14 / 30.43%
Not Answered / 2 / 4.348%
Question 4: The NHS has a unique opportunity to promote healthy lifestyles for all patients coming into contact with its many services. Which of the following statements best fits your experience today?
I was given advice in relation to my specific condition
Option / Total / Percent of AllStrongly disagree / 0 / 0%
Slightly disagree / 1 / 2.174%
Neither agree nor disagree / 8 / 17.39%
Slightly agree / 4 / 8.696%
Strongly agree / 29 / 63.04%
Not Answered / 4 / 8.696%
I was given advice and support to prevent my condition from worsening
Option / Total / Percent of AllStrongly disagree / 0 / 0%
Slightly disagree / 1 / 2.174%
Neither agree nor disagree / 11 / 23.91%
Slightly agree / 7 / 15.22%
Strongly agree / 24 / 52.17%
Not Answered / 3 / 6.522%
I received advice on healthy lifestyles e.g. diet, movement / gentle exercise
Option / Total / Percent of AllStrongly disagree / 6 / 13.04%
Slightly disagree / 1 / 2.174%
Neither agree nor disagree / 26 / 56.52%
Slightly agree / 0 / 0%
Strongly agree / 10 / 21.74%
Not Answered / 3 / 6.522%
Question 5: How we are treated as a person is an important element of our clinical care. How would you rate the following statements regarding your appointment today?
I was treated with dignity and respect
Option / Total / Percent of AllStrongly disagree / 0 / 0%
Slightly disagree / 0 / 0%
Neither agree nor disagree / 0 / 0%
Slightly agree / 0 / 0%
Strongly agree / 43 / 93.48%
Not Answered / 3 / 6.522
I felt comfortable with how I was treated
Option / Total / Percent of AllStrongly disagree / 0 / 0%
Slightly disagree / 0 / 0%
Neither agree nor disagree / 0 / 0%
Slightly agree / 2 / 4.348%
Strongly agree / 42 / 91.30%
Not Answered / 2 / 4.348%
I felt able to ask questions if I needed to do so
Option / Total / Percent of AllStrongly disagree / 0 / 0%
Slightly disagree / 0 / 0%
Neither agree nor disagree / 0 / 0%
Slightly agree / 0 / 0%
Strongly agree / 44 / 95.65%
Not Answered / 2 / 4.348%
Any other comments
- Never had to contact the service.
- Question 2 I was offered a choice (day or time) Reply "Fitted in with both" South Reddish is best clinic/ nearest. I have had to pay to go to him & Brinnington as had no appointments.
- Q. 2 I was offered a choice (Day or time) Reply "Difficult to get 1st appt. with any clinic"
- The signage regarding check-in at the Bramhall Health Centre is very confusing. I'm a relatively young and intelligent person so how would an elderly/confused person cope? My appointment letter said "at the District Nurse Treatment Room". This isn't listed at either reception point. Perhaps it would be better to say "All non-GP appointment??
- After discharged from hospital I had to contact the central Tel No the lady was most unhelpful had to call back to find out what was happening was told that someone would call me back.
- Think it's a wonderful service. All staff very friendly!
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