JOB DESCRIPTION FORM

TITLE:Parts Specialist

DATE:

EMPLOYEE:

REPORTS TO:Parts Manager

FUNCTIONAL RELATIONSHIPS:Equipment Workshop Manager

CV Workshop Manager, Fellow Parts

Staff, Receptionist, Service Manager, Workshop Technicians and Administration Manager

POSITION PRIMARY OBJECTIVE:ImplementtheParts Strategies within the framework to meet CablePrice “First Choice” Vision as a Supplier to our Customer. Implement the direction as laid down by the Parts Manager.

KEY TASK / EXPECTED RESULTS / CONTROL DATA
1)Time service to customer / With in the standards set out. / Parts Manager test runs five times a year
2)Providing the correct part / Providing the correct part to the customer in a timely fashion / Guideline of credits issued. No more than one customer complaint a month.
3)Customer Service / Provide an effective, efficient and professional service at all times / No more than one customer complaint per month
KEY TASK / EXPECTED RESULTS / CONTROL DATA
4) Stock Charged / All stock issued must be charged / Parts Manager Knowledge. Run out of Parts. Stock Take. Part Sales actual versus budget report
Stock adjustment report
5) Purchase of Parts / Ensure parts purchased are invoiced accordingly / Stock with no location report. Negative stock report. Stock adjustment report
6) Parts Department Reports / Maintain the Standards set down by the Parts Manager / Weekly Run Reports. Blank Bin report. Negative Stock report. Unshipped Parts Report. Annual Stock Take
7) Workshop Consumables / Ensure that a full stock list of Workshop consumables are on hand / No more than six staff complaints per month
8)Sourcing Parts / Use Preferred supplier list / No purchases outside own stocks and the Preferred supplier list
KEY TASKS / EXPECTED RESULTS / CONTROL DATA
9) Product and Computer Knowledge / Having an understanding of both product and computer systems / Manager developing five questions per month
10) Pricing of Parts / Correct paper work, policy and procedures / Navision, External Parts sales report, Deferred Pricing File, and Holden Webb site. One error every two months.
11) Other Duties / From time to time perform other tasks by mutual agreement in conjunction with the Parts Manager / To the standards laid down by the Parts Manager
12) Stock-take / Participation in annual Parts Stock-take / Making yourself available
13) Call – Outs / Part of Branch after hours call out roster / Name on Roster
14) Parts Dept Meetings / Participate in monthly Parts Department meetings every six weeks / Notes of meetings
15) Process Workshop Invoices for non-Cableprice parts / Process daily / To the standards laid down by the Navision manual.95% complete on head office issued parts numbers

Employee To Sign______

Date______