Director of Operations.

RAMON SORIANO TOMKA

Cell: (469) 648-8441. E-mail:

Nationality: North American.

SKILLS:

- Multi-UnitOperations specialist.

- Strong implementation ofbasic operational systems. Great peopledeveloper and succession planner.

- Excellent analytical and long range planning skills. 100% Bilingual (English/Spanish).

- Top performer and award winner. Lowest turnover, labor, food cost andideal gross margin variance for the last 3 companies I worked for.

- Excellent communication,process improvement and cross pollination skills.

EXPERIENCE:

- 20 Years of experience at a directiveand management level.

- Turn around and troubled markets.

- Staffing, Hiring, Training, Full P&L responsibilities, system creation andimplementation, system development, health inspections, Inventorycontrol, Excel, Word and Power Point proficiency.

- New Store Opening experience.

Ignite Restaurant Group – Joe’s Crab Shack LA, Houston /Dallas, TX, Denver, CO and Las Vegas NV

Director of Operations June 2010 – June 2013

  • Lowest Food Cost in the Company.
  • 2nd Highest Productivity in the Company.
  • Took region from the bottom 20% to the top 20% in the last 3 contests in a short period of time.
  • Created and implemented tools and systems for the region. Kaizen-Constant improvement and Broken Windows programs.

T.G.I.Friday’s Dallas, TX & New Jersey

Director of Operations February 2006 – June 2010

  • Lowest YTD EcoSure violations at 1.3 Critical – 1.0 Major averagein the NE Division.
  • Lowest YTD DEFECT & Comp% in the Company at 0.5%.
  • Lowest Food Waste variance in the NE Division and 3rd Place in the DO Waste Ranking with a 2.06% YTD Actual vs. Theoretical waste.
  • 3th Place in the 2008 Waste Scorecard ranking in the Company.
  • 2nd Best YTD Comp sales in the NE Division at -1.3%.
  • Highest Diversity in the NE Division at 59.9% composite.
  • Created and implemented tools and systems for the division such as: GEM Recovery visit, Sales Recovery Program, Formal Documentation and Performance Expectations document, My Shift Rocks J.U.M.P. contest, 2008 Balanced Business Review file.
  • Selected to turn around and manage high profile region around CRW Support Center.

EL GALLO GIRO Los Angeles, California

District Manager November 2004– January 2006

  • Responsible for the full management and operations of large volume (+$5.6MM)restaurants.
  • Responsible for creating and implementing the new management and operations system for the company.

BURGER KING CORPORATION Mexico City

Company Business Manager (Director of Operations) January 2003 – October 2004

  • Responsible for the full management and operations of company restaurants in Mexico City.
  • Responsible of the systems area as a second activity.

GASTRONOMIA DE SERVICIO ESPECIALIZADO Mexico City

Director of Operations October 1997 – December 2002

Catering Division:CARIBE BOX LUNCH.

  • Participated in and won public and private Acquisitions.
  • Designed and coordinated the logistics and operations to serve more than 5,000 meals in 4 different States on the same day.
  • Developed and formulated controls such as ideal gross margin, acquisitions, and supplying.
  • Designed tools and monitored quality assurance for all the services provided by the company.
EDUCATION
C.E.S.S.A. (San Angel Superior Studies University) Mexico City

4 Year Bachelor’sdegree in Restaurant and Business Administration. May 1994