Details Related to Your Specific Configuration Are in the Email Sent with This

/ MX Logic® Email Defense Service
Welcome Package

This Welcome Kit is designed to confirm basic account information and provide you with the tools and information necessary to begin benefiting from the MX Logic® Email Defense Service, including a Service Configuration and Activation Guide, Frequently Asked Questions, and a Sample End-User Email Notice.

Details related to your specific configuration are in the email sent with this.

Getting Started

You have two options (whichever is more convenient for you):

· Log in at http://portal.etomicmail.com or

· Log in at http://www.etomicmail.com, click on Admin Login, click on MX Logic User.

· Enter your log in information:

Email Address: Administrator’s email address

Password: ET0M1C (UPPER case ETOMIC with a zero for the “o” and a one for the “i”)

· Be sure to change your password at some point.

Redirecting your MX Record

EtomicMail has provisioned Full-Email-Domain-Name in the MX Logic systems. The only additional requirement to begin email filtration is for you or your ISP to redirect your mail exchange (MX) record for this domain to (as needed, please use at least the first two):

MX Server / MX Preference
Full-Email-Domain-Name.inbound10.mxlogic.net / 10
Full-Email-Domain-Name.inbound10.mxlogicmx.net / 10

Note: To reduce the chances of lost email, we suggest changing the MX Records at a time, when you anticipate the smallest email volume over the next few days, IP address propagates during that time. For most businesses, this would be a Friday afternoon, so that the propagation happens over the weekend.

Restricting IP access to your mail server

Once you’ve made the MX Record change, we suggest that you leave your servers open to receive emails from both the old system and our new system for a week to 10 days. When you are confident that the old quarantine has been checked, then proceed to the this step.

To assure that no mail is presented to your mail server without being processed by MX Logic, you will need to restrict all IP access to your mail server with the exception of the following MX Logic subnets:

Use on of the Approved Settings
Preferred Firewall IP Setting: / 208.65.144.0/21
Alternate IP Settings:
(Include All Listed Subnets) / 208.65.144.0/24
208.65.145.0/24
208.65.146.0/24
208.65.147.0/24
208.65.148.0/24
208.65.149.0/24
208.65.150.0/24
208.65.151.0/24

This can be done by creating a firewall rule, or restricting access at the server level. If you are using Exchange, we recommend locking down at your firewall. Please consult with your network administrator before making any changes.

After you have completed the service configuration process, MX Logic will automatically begin filtering your company’s email, based upon the policies you establish.

Provisioning MX Logic® Outbound Message Filtering (Ultimate package only)

Please note that the following steps will be required during the service configuration process to provision Outbound Message Filtering as part of your service package:

1. Enter the public IP address(es) associated with the outbound service on your mail server on the MX Control ConsoleSM Setup tab, Outbound configuration.

2. Establish a relay or Smarthost sending outbound traffic to:

§ Full-Email-Domain-Name.outbound10.mxlogic.net

§ Full-Email-Domain-Name.outbound10.mxlogicmx.net

After these tasks have been completed, MX Logic can accept your outbound email for filtering of virus, worms and inappropriate content and attachments.

Customizing Your Configuration

We recommend you explore the following when configuring your MX Logic setup:

Action when spam is detected

The default action when spam is detected is to have emails that are above 99.9% probable spam to be deleted. Initially, set spam reporting to have ALL emails go to quarantine. This way, until you trust that valid emails are getting through, all suspected spam will be reviewed. When you are confident that valid emails are being allowed through, then change it back to have KNOWN spam be deleted.

This can be done at: Email Defense – Policies – Inbound – Anti-Spam

Spam Reporting

Set the spam reports to show ALL quarantined messages in HTML. With this option, all users will receive daily emails (if spam has been detected), listing the suspected spam, and a link at the bottom (view all quarantined messages) that brings the users directly into their part of the website to:

Delete

Release (let through without adding to whitelist)

Always allow (add to whitelist).

This is done at : Email Defense – Policies – Inbound – Anti-Spam - Reporting

Adding new users

MX Logic has a mechanism to automatically add new users to its system. It is called SMTP Discovery. This option designates that users will be created and deleted automatically based on SMTP transactions. In this mode, a user account is automatically created when several messages have been successfully delivered to a recipient who does not already have a user account. The number of delivered messages required to trigger a user creation event varies due to system-related factors.

If you are concerned about possibly receiving valid emails for past employees and want to make sure the system doesn’t add them as users, you can turn this off.

Do this at: Email Defense – Setup – User Creation Settings – User Creation Mode

Fail Safe Recovery notification

MX Logic’s Fail Safe Recovery has a place to put non-company email addresses, so if there is a break in communication that forces Fail Safe to run, you will be notified if an email address is entered here. We have already entered any alternate email addresses you have given us, as well as our alternate addresses.

Do this at: Email Defense – Setup – Disaster Recovery – Notifications

Controlling Spam with MX Logic

Soon after your MX Logic service is activated, you will notice an immediate decrease in the number of spam emails you receive. We would like to remind you that fighting spam is an ongoing battle. While MX Logic strives to block the vast majority of spam intended for our customers, occasionally junk email does get through. If you notice an increase in spam, please help us by doing one of two things:

1. Have all users of Outlook go to http://www.mxlogic.com/support/ and download and install Spam Control for Outlook. Once this is installed, all a user has to do is select a spam email and click on the new Delete as Spam button in the Outlook toolbar area. This will automatically, put the email in the Deleted Spam folder, and will soon thereafter, forward the email to MX Logic for analysis.

2. For those who don’t have Outlook, ask them to forward received spam email to .

More detail on how to submit spam examples to us is available via the eService portal at http://www.mxlogic.com/support/. Simply log in and use the “Search Solutions” section and search for keywords “How do I report False Negatives to MX Logic?”

Complimentary Training

MX Logic provides weekly web-based seminars for new customers, which cover basic MX Control Console functions and operations. The 2 hour Administrator class is given remotely via WebEx every Monday, Wednesday and Friday using the following schedule (all times US Mountain Time):

Monday 11 a.m. - 1 p.m.

Wednesday 2 p.m. - 4 p.m.

Friday 9 a.m. - 11 a.m.

These classes require pre-registration before they can be attended. To pre-register and receive seminar log-in information, send an email to .

Service Updates

The MX Logic® Email Defense Service, and related features, are continually enhanced and expanded through regularly-scheduled updates. You can keep up-to-date on the latest changes to our service through the MX Control Console What’s New section. We will also communicate service enhancements and maintenance windows to you via email.

Support Portals

As an EtomicMail customer, there are two support portals available to you.

MX Logic Support Portal:

MX Logic provides reference materials to assist with the administration and use of MX Logic® Email Defense Services, as well as Frequently Asked questions and Customer Requests.
Log in to the eService portal at http://www.mxlogic.com/support/ using the following information:
email:
password: supportpass

Reference Materials

Click on the Reference Materials link, where you’ll find downloadable PDF copies of:

§ MX Control Console Administrator User Guide (Administrator guide)

§ MX Control Console & Spam Quarantine User Guide (End User guide)

§ Spam Control for Outlook® Guide

§ MX Logic Email Defense Implementation Checklist

Service Updates

Many service improvements are initiated by customer suggestions, and we encourage you to contact the MX Logic Customer Support department with your thoughts on how we can improve our service. Enter a service request via the eService portal as an enhancement request.

MX Logic Email Defense Service – Frequently Asked Questions

MX Logic provides the answers to frequently asked questions on the set up and use of our service via our eService portal in the section labeled “Top Solutions”. You may view all of the solutions available or you may search for the topic you are interested in by using the section labeled “Search Solutions”. You may search by a word or phrase, or by the Product Category you need information on.

EtomicMail Support Portal:

For any billing, customer support or technical support issues, we recommend going to our website (www.etomicmail.com), and go to the Support section to get to the Knowledge Base. Review our information, and, if your question can’t be answered, please open a service ticket, and we will respond quickly. This better helps us track and support your requests.

Alternatively, you can contact us at:
Steve Cole (858) 626-8186
Bronson Tang (858) 345-4592

Sample End-User Email Notice

We have provided copy, below, that you can send to end user’s within your organization to announce your use of the MX Logic® Email Defense Service.

To: Corporate Email User

Subject: New Email Protection Service

To better protect Name of Your Organization and its employees from the harmful effects of unwanted email, we have implemented an email protection and security service that filters all inbound email for spam, viruses, inappropriate content and unauthorized attachments. You should begin seeing the benefits of this service immediately, as you notice considerably less offensive and distracting email being delivered to your inbox.

You will also start receiving regular Spam Quarantine Reports in your email inbox. These reports, which will be initially emailed to you once a day, will contain those inbound email messages directed to your email inbox which are suspected of being spam. Spam Quarantine Reports will enable you to more easily and conveniently manage spam by safely viewing the messages that have been quarantined and providing options for how you would like the messages handled in the future. This process, called “Conditioning the Quarantine,” will ensure that you receive certain messages that the email filters identify as spam including newsletters, association bulletins, and other subscriptions you wish to continue receiving. Once you begin receiving Spam Quarantine Reports, you will have the option to change the frequency of report delivery.

Any email with questionable content or unauthorized attachments will be held (quarantined) by our email administrator until it is determined whether the email should be released to the email user's Spam Summary Report or deleted from the quarantine. Please review the company email policy to determine why email might be quarantined.

We encourage you to contact Email Administrator Name if you believe an email has been misidentified as spam and quarantined and we will be happy to release the email if appropriate.

Sincerely,

Network Administrator

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