Position Title: / Manager, Darcy House
Incumbent:
Division/Unit/Facility/Program: / Community Services/ Community Centre, Darcy House
Work Location: / Port Kembla
Reports to: / Southern Group Operations Manager
Career Pathway Level: / Band 6
Approved by: / Tibor Mokany / Date: / March 16
Vision: / The trusted name in life-transforming care.
Purpose: / Transforming lives by expressing the love of Christ.
Values: / R.E.S.P.E.C.T
Each person is unique, loved by God, and worthy of respect, dignity and inclusion. By respecting this individuality, we create strong and caring communities that value personal wellbeing - and each other. When this respect is shared, it has the potential to transform lives.
We value this respect in our clients, colleagues and our wider network and this is what we practice every day.
Responsive: We respond positively and thoughtfully to each other’s individual needs
Empowering: We value the freedom that comes from a quality lifestyle.
Supporting: We believe safety and security is our responsibility – and a shared priority.
Personal Solutions: We understand that no one size fits all and we embrace this individuality.
Enriching: We ensure everyone’s personal and shared environments are comfortable, nurturing and positive places to be.
Communicating: We create open communication channels to build strong and mutually respectful relationships.
Togetherness: Through team work we actively support each other’s shared goals and respect each other’s individual journey.
Division Objectives: / To provide the highest quality of community services that are consistent with BaptistCare purpose and values, so that the Community Services Division meets client needs and the quality of service is recognised as setting industry standards
Executive Summary of Position: / To manage the Port Kembla Centre by effectively implementing a range of services within a community development framework, and administering community access to the BaptistCare Centre by:
§  Managing the operation of The Centre, its staff and volunteers, co-ordinating and managing all work as part of a team, offering acceptance and fostering opportunities for positive life changes and harm minimization for the target client group of the Centre.
§  Ensuring that a safe space is provided for the marginalized community in Port Kembla.
Ensuring that all service users are treated with respect, equality and dignity are properly cared for, and all requests for assistance/referral are dealt with professionally and appropriately within our available resources.
Position Impact/Scope: / Budget – $500,000
Staff – 5
Volunteers – approx. 8
Person Specification:
Essential qualifications & experience
·  Relevant university qualifications in the area of social science, community welfare or health
·  Demonstrated commitment to social justice and experience in casework and community development
·  Demonstrated experience / knowledge of alcohol and other drugs and Mental Health issues
Essential Role Competencies
·  Demonstrated ability to work with identified target groups with respect, dignity and equality
·  Demonstrated Christian identity and ability to articulate beliefs, including the leading of devotions and prayers
·  Demonstrated experience in policy development
·  High level of negotiation skills and ability to liaise with key stakeholders
·  Strong leadership and management skills
·  Ability to work as a part of a multi-disciplinary team, and to foster effective working relationships within the cluster
·  Ability to work with and supervise volunteers
·  Ability to lead, model and promote BaptistCare’s Purpose and Values
·  Ability to manage staff, administration tasks and specific needs-based projects
·  Excellent verbal and written communication skills including computer skills
·  Commitment to EEO, WHS and Infection Control policies
Desirable Competencies
·  Knowledge of the Health System
·  Knowledge and experience of working with Sex Industry Workers
·  Experience in working with CALD and ATSI communities
·  Current First Aid certificate
Other Pre-requisites
·  Current NSW drivers licence
Key Responsibilities: / Outcomes:
Major Functional Responsibilities:
e.g. Care Service Delivery / Meets divisional and organisational objectives by:
§  Actively managing and contributing to quality service provision by developing, implementing, monitoring and reviewing program content to ensure service provision reflects service best practice standards and organisational policies and procedures
§  Maintaining, interpreting and reporting outcomes and statistics on service users as a means of accountability
§  Generating and managing the budget for the Centre
§  Managing and performing all administrative tasks to work within BaptistCare financial framework. (E.g. petty cash, cheque requisitions etc.)
§  Managing and performing all administrative tasks and meet KPI’s to work within compliance of grants and funding received
§  Planning for and Managing capital works, maintenance, and Centre security
§  Attending and contributing to Divisional Leadership Group events as per schedule
§  Identifying private and public funding sources and assisting in the submission of the funding applications to develop and sustain the services at Port Kembla.
§  Managing staff, volunteer, customer and stakeholder relationships effectively.
§  Demonstrating and facilitating problem solving and conflict resolution skills for the staff, volunteers and customers
§  Maintain all relevant registers and inventories
§  Overseeing pastoral care of team members based on Christian values and promotes BaptistCare vision, purpose, values and strategic direction (includes leading devotions and prayers and speaking on behalf of BaptistCare at external gatherings and services).
Business Information,
Systems & Communications:
e.g. reports, etc. / Meets team and organisational objectives by:
§  Reporting on project performance and ensure compliance with all funding agreements.
§  Reviewing and implementing policies and procedures pertaining to Centre operations
§  Addressing client/customer complaints according to BaptistCare policies and procedures to ensure any grievances are addressed appropriately and resolved satisfactorily
§  Ensuring compliance with relevant codes, industry standards and legal requirements for the programme’s operation and service delivery
§  Managing relevant collaborative user groups out-posting at the Centre to ensure policies and procedures are followed
§  Complying with WHS legislation and ensuring day to day adherence
§  Conducting and documenting routine risk assessments of the premises and work space within the Centre
§  Contributing to the development and implementation of policies and procedures – incorporating quality measures and standards
§  Managing referral reports and other formal communication with stakeholders as required
§  Planning, developing, implementing and evaluating projects relevant to the Centre and the Port Kembla community
§  Managing & coordinating the delivery of operational standards and procedures – especially in the area of casework
§  Maintaining concise and clear documentation / records at all times
Leadership/Individual & Team Objectives: / Meets individual and team objectives by:
§  Working independently with minimal supervision
§  Establishing and meeting own work priorities
§  Identifying own training needs
§  Reporting to the Group Manager and contributing to Team, Regional and Divisional targets, strategies and vision
§  Working with the Group Manager to develop and implement The Centre’s strategic vision.
§  Overseeing and managing all staff, volunteer, stakeholder and customer processes, including
o  Local volunteer selection, recruitment and training
o  appropriate staff and volunteer professional development
§  Staff performance, goals and work practises
Professional Network & Knowledge: / Meets individual and organisational objectives by:
§  Demonstrating a clear understanding of local key stakeholders
§  Liaising and networking appropriately and professionally at all levels with relevant organisations, agencies and businesses
§  Attending relevant interagency meetings
§  Attending seminars, workshops and training for development as required
Business Plan Objective(s): / Meets individual or team objectives as determined by Divisional business plan for each financial year.
Level 6 Professional capabilities & credibility Implements Systems, High Degree of theoretically Based Applied knowledge or in a supervisory/ leadership role
Scope: Unit or Team
Leadership
Within scope of work role & supervision:
§  Works within and models & promotes BaptistCare vision, purpose & practises & leads others in the R.E.S.P.E.C.T. values.
§  Practices integrity & the highest ethical standards, and stewardship of resources & responsibilities in our care.
§  Demonstrates commitment to society, community and environmental responsibility.
§  Develops, implements, monitors & reviews business unit operational plan. Contributes to the budget process.
§  Plans & monitors team services delivery: communicates team goals & objectives, leads by example, maintains consistent personal performance, facilitates team work, coordinates work & communicates & engages with management.
§  Represents team internally & may represent BaptistCare externally.
§  Manages risks to service delivery. Implements service delivery compliance programs. Manages OH&S processes for a work group.
§  Makes effective decisions: analyses information, facilitates active participation, examines options & communicates decisions.
§  Standards of own & team personal presentation & behaviour align to BaptistCare standards.
Communication & Knowledge
§  Practises & leads others in open, consistent and two-way communication.
§  Monitors & reviews effectiveness of team communication & takes action to improve. May use mediation skills. Participates in interviews.
§  Significant knowledge of program area including service delivery models, funding protocols, compliance requirements.
§  Produces quality written materials.
§  Uses & monitors effectiveness of information systems to support decision-making. Optimises the use of knowledge & learning in business unit.
People & Achievement
§  Practises & leads others in mutual respect & trust in all relationships and performance with recognition for results personally & with others.
§  Achieves own & unit operational plan & objectives.
§  Manages professional & career development system in business unit. Coaches / mentors team members.
§  Coordinates BaptistCare performance management system for team.
§  Embraces a culture of equity, positive acknowledgement, and reward & recognition for excellent performance.
§  Supports colleagues by observing indicators of physical, mental & emotional well-being. May use basic counselling skills & referral skills.
§  Contributes to BaptistCare strategies in building capabilities for current & future workforce needs.
§  Reflects on own practice, recognises personal capability, seeks guidance, coaching, mentoring & undertakes ongoing professional development
§  Demonstrates awareness of self & others. Manages relationships effectively. Promotes emotional intelligence to maximise team outcomes
Client Focus
§  Practices & leads others in the BaptistCare R.E.S.P.E.C.T. care & service approach in all relationships.
§  Promotes client focus in service delivery & coaches team in embedding client centeredness in their practice.
§  Contributes to operational decisions for client benefits.
§  Applies sound knowledge of range of services to meet clients’ needs.
§  Coordinates processes to gain client feedback in business unit.
§  Manages complaints system for business unit. Investigates & resolves client complaints in consultation with manager.
§  Presents a positive image of BaptistCare to clients & the community.
Problem Solving & Continuous Improvement
§  Practises & leads others in creativity, cooperation & commitment in the workplace and continuous improvement in all that we do.
§  Takes a systems approach in leading implementation of innovation, change and continuous improvement processes in business unit.
§  Participates in professional review & development. Uses critical thinking & analysis to solve problems. Coaches others using standards & experience.
§  Manages/participates in small projects & applies BaptistCare project management methodologies.
Declaration
I understand and accept the responsibilities as outlined.
Incumbent’s Name: / Signature: / Date:
Supervisor’s Name: / Signature: / Date:
Pg. 2 of 5 / Rec no. F00053 / Rev. 23/04/2014 / Scope: Org Wide