Minutes of the Meeting
Monday 16 January 2017
People who were there today: Janet Chierchia, James Elsworthy, Sharron Clements, Ros Davies, Peter Bromley, Bernadette Beresford, Alyson Miller, Samantha Davenport, Jay Dixon, Jen Lake, Jo Olford, Teresa O’Connell, Laura Mogg, Neil White, Maggie Thomas Jenny Steeples and Florence Garland
Apologies: Lorraine Louth, Krys Meyer, Philippa Redding, Wendy, Sally Eshraghi, Simone Shears
Mistakes/corrections/updates from the last minutes:
Matters arising:
Jo Olford will send us the full list of providers. it should include the Care Division ad Royal Mencap. Flo will email Voyage again.
Sam said that there are 8 open provisions for Older people including
http://www.lapiscare.org/
it appears to be registered with CQC but they are not providers on the LD framework.
Connect to support: SEE NOTES (at bottom of the minutes)
Day opportunities: Lizzie Meager is doing further work and we should have a list by end of March (to be confirmed)
LD plan review update
A working group met on 4th January 2017. We decided to review all the promises and letters will be sent signed by Cllr Fairhurst and Marcia (co-chairs), to all the promisers. Flo/Sam dealing.
We will need to review all the promises, add new promises and new promises in relation to the law.
Then promisers will self assess and it can be an on-going system.
We will need to discuss at the next LIG;
· What promises would you like?
· How would you like the new updated plan to look like?
· How has the plan made a difference to your life. Please comment
SAIL – Maggie Thomas (You Trust)
Telephone: 0330 822 0282
Keyring covers Winchester, Basingstoke and Rushmoor (but it should not make a difference to the service)
3 different strands in the service to promote independence:
1 – Referrals: currently via adult services (but will be accepting referrals from Hants Direct soon) – up to 26 weeks, 1:1 support
2 – Drop-in each week. As per leaflet. No appointment needed, just turn up. A team member will be able to help you with problems with housing, welfare benefits checks, managing your money, budgeting for daily living, getting in touch with health services, issues with drugs and alcohol, managing medication, finding a job, finding a training course, using telecare of assistive technology, finding things of interest in your area, meeting new people and finding friends. Anyone can drop in including a carer.
3 – Telephone support for the whole of Hampshire from 31 January. The offices are based in Fareham and the service is managed by the You Trust
Bernadette said that the system had been brilliant for one of her service users.
The venue in Fareham can be a bit of an issue. Why not share the Fareham Methodist Church? Bernadette/Maggie to get in touch.
Providers at the LIG
Thank you to Jay from Dimensions and Maggie from the You Trust, for coming and giving us some information about the work they do.
See presentation from Jay:
Double click on the presentation below:
Maggie:
You Trust: community support contract Winchester/Fareham/Gosport.
Maggie is the locality manager for Winchester to Denmead.
It is a big area to cover, with support 24/7, sleep-in (11 pm to 7 am), cleaning, cooking, registered personal care, finance, budget and health.
They support about 30 clients on direct payment. We talked about cost. There is a good retention of staff at the You Trust.
All staff can cook!
Training department has a “learning cloud” for e-learning.
Communication via “d-escalation” training (it is an accredited training programme)
Makaton, PBS network.
They will be working with young people in transition from April 2016.
Care at home for OP/PD – support for 6 weeks £19.50 per hour (1/2 hour, £14.30). (Please check figures if you need care at home!)
You Trust works with Brain in Hand (responder - Monday to Friday)
Both companies have work mobile phones generally speaking for all their staff.
Jenny mentioned a lady with a very large bag which was not appropriate when looking after someone with a learning disability. It is not practical.
Ways into work –Teresa/Laura
and Jo Olford (HCC)
http://waysintowork.com/
Contract with Hampshire County Council since July 2016
It is work for real jobs and paid employment :
“place, train and maintain”
7 people in paid employment since July in Hampshire. Some with HCC catering (HC3S) on work trials. There is training with employers.
Referral via care manager at HCC. There is a waiting list but 2 new staff have just been employed. The panel meets every 6 weeks.
Benefits: they work with “better off” calculations based on individual’s choice.
Access to work money: yes, they do make use of it to support transport, travel training, equipment or computer software.
They can provide on going support. There is no fixed time scale.
Consultation from DWP about employment. Please do respond (paper copies were given at the meeting and you have a link) by 17 February 2017.
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/564066/work-and-health-green-paper-easy-read-1.pdf
Information sharing
Alyson mentioned an LD friendly coffee shop:
Mug shot coffee shop, 147 West Street, Fareham, PO16 ODZ Amanda Barnes
James had his new T shirt on. new play in June coming up. The panto at Mayflower was good (the relaxed performance).
Ros went to France and got top/CD and chocolates - for Christmas (and other things).
Peter is seeing Shared Lives about home.
Happy New Year from Bernadette
Sam said that we will have more communication on the Adult services restructure in February.
Jay said that he has hopefully identified a new property for 6 people in the New Forest.
Jenny mentioned transforming care partnership a year on. 60 people were there. Still 68 people in hospital need to come out.
There is a residential workshop for PAs coming up. It is still a big problem and needs to be raised at the highest level. She is seeing her MP about job centre+.
Dimensions have adverts out with HART FM and Indeed.
It is hard to find the right people for the job.
CONNECT TO SUPPORT NOTES from Scott Griffin
Were there some glitches on the website two or three weeks ago?
Two providers could not access the website and found it confusing. In the end, they left the website and did not go back to it. Something to do with “the village” setting.
There have been occasional problems with the site when changes have been made, and one time some search bars weren’t on screen for an hour or two and searches were not working. I’m not aware of any issues with the village, but if anyone has more details we’ll be happy to check. Most likely this has already been noticed and fixed.
Our suppliers are very quick to fix problems when people find them, and in late November we introduced a better way of making changes which should lead to fewer problems when changes to the site are made.
You cannot put your postcode to check the care providers. Post codes are quite useful whenyou want something local.
It is true that you can’t enter your postcode to check care providers. You can see what is available in your district, but providers often have very detailed information about the areas covered and don’t tell us when things change, so we recommend speaking to them about their service coverage when asking about the service. Maintaining that level of detail about ever-changing services takes a lot of time and effort.
In order that people can search on care provider information in Connect to Support Hampshire, Providers are asked to give information based on the district area they cover. Provider postcodes can be national and outside the county and often their office is not in the area where they provide their service.
We are considering various methods of searching and linking location information for the future, and we want to give the best searches possible, but this is a big development which is not a priority at the moment and could be difficult to implement. It may become a higher priority if we implement an online marketplace directly selling services when providers may be keener to update their information.
Things need to be more localised; this needs fine tuning please. if you ask for activities in one area, you get everything not just LD.
There are a number of factors here, and we discuss this balance regularly within our Team.
Producing search results is complex in the background of the website, and for now we have made the decision that search results are district or borough based – adding more detail and filtering options means that more listings that might be useful in the wider area might not show up as results at all.
Not wanting to restrict services too much is also a factor with “tagging” services as LD – the search is designed for all Hampshire residents, and those with LD may benefit from listings (e.g. groups, meetings) which are not just for LD, or LD groups. The site is designed to give a wider range of options in line with the strengths-based approach.
It’s also worth noting that adding tags is a difficult and labour-intensive process, and we would have to be absolutely certain this would improve the website before doing this.
As a workaround you can put the town/village name into the search bar and if there is an address in that area the listing will show up. That will show everything in the location you’ve entered (unfortunately including head offices where there isn’t actually a service available), and you can then filter those results further by ticking the category boxes at the side of the page.
It is still too complicated for people with learning disabilities to access.
We are looking to make the site as user-friendly for all Hampshire residents as possible, and encourage feedback, especially around searching.
We are limited in what we can do by the way the site search works and because there are four separate databases of information which means the results for the whole site are displayed separately for Information, for Community Directory signposting, Care Homes, and Care in the Home. This guarantees there will be separate areas for results, which can be confusing. However at the moment putting everything in one place slows the search results too much. We are discussing ways to improve this in the longer term.
We are also looking at how we can provide easy read pages for the specific areas of information which may be of interest to LD users in the future.
Janet is asking also if the comments taken from her group (GO-ld) have been taken on board. They have had no feedback. I think it was from the summer.
I’m not sure which particular comments Janet is referring to, but all new comments submitted through the feedback buttons on the site are compiled and discussed on a weekly basis.
We have provided feedback on all comments submitted through the site since it went live where people have requested a response. All comments provided before that were discussed as part of the “Go Live” process prior to July 2016, and people may have not had individual feedback from those due to the large numbers of comments we received. We’d encourage people to provide feedback which they feel hasn’t been considered from before July again, using the buttons on the website.
Some people are keen to have a really good version of “What’s on this week?” like in Parents Voice, where you have everything which is going on the week for people with ld.
We agree that Events and Calendaring and “What’s On” would improve Connect to Support Hampshire. At the moment the way the site is set up isn’t designed to do this very well. We are talking to the web supplier about our options to hugely improve the Events view, and we are also talking to the wider Hampshire Council website team to see if their new system has anything we could use, as well as speaking to Hart District about a pilot to see if a more regional and local events tool might be possible.
As with the community and voluntary directory, getting the information into the system and showing it in a useful way is the difficult part, but this is something we’re looking to improve.
Next meeting: 20.02.2017
- 12.30 to 2.30 pm
We usually meet on the 3rd Monday of the month except in August.
Directions:
http://maps.google.co.uk/maps?sourceid=navclient&rlz=1T4SKPB_enGB342GB342&q=bishops+waltham+map&um=1&ie=UTF-8&split=0&gl=uk&ei=5RGqSpHGIdu6jAerjrnYBw&sa=X&oi=geocode_result&ct=image&resnum=1
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