Post :Crisis House Manager
Responsible to:Operations Manager
Responsible for:Crisis House Staff Team
Hours:37.5 per week
Shift rota
Salary:Point 34 £29,558
MAIN OBJECTIVES:
- Be responsible for the management and developmentof the Crisis House Service ensuring the team’s work is co-ordinated and delivers a cohesive service to service users.
- Take direct responsibility for the leadership, operational and performance management of Crisis House Service.
3.Provide inspirational and motivational leadership and management to maximise team engagement and commitment to organisational goals.
4.Contribute to the management, promotion and development of relevent policies and procedures and quality assurance systems that support the delivery of services under your remit and embed continuous improvement within the organisations performance and development.
5.Champion recovery orientated and psychologically informed practice. Ensure the team’s work with clients is recovery focused, and strengths based, enabling clients to maximise their choice and control over the support they receive, and to pursue their hopes and ambitions.
- Take on other management duties and responsibilities in the organisations operation or development as determined by the Operations Manager.
- Champion service user empowerment and involvement by ensuring our services:
- Are accessible to all potential service users;
- Value and respect service users as the experts of their experience;
- Work in strength-based and solution-focused ways with clients;
- Facilitate agreed actions into practice; and
- Use service user feedback and involvement to improve our services.
PRINCIPAL RESPONSIBILITIES
- Operational and Performance Management
Provide leadership and performance management for the Crisis House Service andstaff delivery team,manage the services to meet contract requirements and Key performance Indicators.
Holding a high degree of accountability, work closely with theOperations Manager in the implementation and evaluation of theCrisis House Service.
1.1.Take the lead responsibilty for the management and delivery of services, working closely with Deputy Manager to ensure staff work to high professional standards.
1.2.Manage the Referral Care Pathway, ensuring bedspaces are maximised by the timely effective management of referrals, assessments, admissions and deptartures on the service. Ensure effective involvement and liaison with the Crisis, Assessment and Recovery Teams; Inpatient Services; Facilitated Early Discharge Workers; GP’s.
1.3.Oversee the assessment and support planning processes to ensure that the needs of the service user fits the criteria and can be met safely by the service. Ensure that referral agencies and other involved professionals are informed about vacancies and progress of service users.
1.4.Using recovery orientated support and psychologically informed interventions to help staff to engage and support women in a creative, consistent and assertive way to ensure that positive outcomes are achieved.
1.5.Ensure the team’s work with service users is recovery focused, and strengths based, enabling clients to maximise their choice and control over the support they receive, and to pursue their hopes and ambitions.
1.6.Together with the Deputy Manager ensure that risk assessments and risk management plans are completed to a high standard and these inform the support and safety planning process.
1.9Together with the Deputy Team Leader ensure the monitoring information is gathered and inputted into our in-house system. Provide accurate reports according to contract requirements and senior Managers
1.10Oversee the management and operation of the 24 hour staffing rota and use of bank staff ensuring suffienct staffing levels at all times.
- Quality Assurance
Contribute to the management, promotion and development of the organisationspolicy, practice and quality assurance systems that support the delivery of services under your remit and embed continuous improvement within the organisations performance and development.
2.1.Ensure all policies, procedures and protocols in respect the work and the services you manage are in place and adhered to, and participate in their review where appropriate.
2.2.In conjunction with the Operations Managerdesign and deliver improvements to services, in consultation with service users and other stakeholders.Establishing annual team plans and targets in order to achieve the highest level of performance, quality and service user satisfaction.
2.3.Using the agreed quality standards, carry out periodic service audits,including service user filereviews, house file reviews, health and safety audits to make sure the service is fullycompliant.
- Accommodation Management, Safety and legal complance
3.1.Observe the organisations Health & Safety Policy and Proceduresand at no time act in a way which might jeopodise the health or safety of any service user, employee or visitor.
3.2.Ensure that the Health and Safety measures are implemented, observed and mitigating actions taken in theaccommodationfacilities that you have responsibility for.
3.3.Take overall accountability for ensuring that accommodation standards are high and pschologically informed. Plan cyclical maintenance and renewals and replacements, ensuring expenditure is within budget.
3.4.Ensure staff are trained on Health and Safety and informed on changes in regulations and ensure that they apply the policy and procedures in their every day work.
3.5.Take the day to day lead for safeguarding for this service. Contribute to the Safeguarding and Protection fromAbusestrategies, policies and procedures relating to Children and Vulnerable Adults. Ensure staff have the appropriate training and understand their responsibilities in this regard.
- Financial Management
Sustain the management and effective use of Missing Link’s resources in conjunction with the Operations Manager and Finance Director.
4.1.Alongside the Operations Manager work with the Finanace Director to set the budgets for the services that you manage and take the lead responsibiltiy for managing these and ensuring spending is contained within agreed limits.
- Staff Management
Alongside the Chief Executive Officertake a lead role in the planning and deployment of staff resources, direct and oversee the performance management of your team. Provide inspirational and motivational leadership and management to maximise team engagement and a commitment to organisational goals.
5.1.Ensure the recruitmentand development of staff is in line with the organisations policyandprocedures.
5.2.Take a lead in the recruitment and selection process for staff in your team. Ensurethat staff are properly inducted to the organisation and their role, including familiarity with core policies and procedures.
5.3.Establish a training plan for the team you manage, to ensure that staff are competent in their roles and have opportunity to develop.
5.4.Meet with staff, for whom you have line management responsibility for the purpose of work planning, caseload allocation, support, supervision and appraisal.
5.5.Ensure appropriate support, supervision,reflective practice groups and appraisalsare carried out to support and assess the performance of individuals and the team.
5.6.Ensure psychologically infomed practice is embedded within the service and staff team and that reflective practice is used as a supportive learning tool for staff development.
5.7.Take a lead in the facilitation of regular team meetings and wider team development, ensuring teams are up to date with relevant legislation and good practice in the delivery of services and are working effectively and efficiently to achieve the best outcomes for service users.
5.8.Respond to poor performance, using tool including motivating staff throughownership, creative ways of working, and affirmation of achievements.
5.9.Remedy poor performance with full recourse, where necessary, to Missing Link’sdisciplinary procedure.
- Networking and partnership working
Promote and develop Missing Link as a leading women only service provider. Represent the Crisis House Service at external meetings, develop and maintain links with key organisations and partner agencies and referrers to ensure that services are delivered appropriately and in line with service level agreements.
6.1.Operate at a strategic level and represent the organisation at external meetings. Raise the profile of the service by deliveirng training, talks and presentations.
6.2.Build and maintain excellent working relationships with service users groups, carers, local community mental health teams and inpatient health services, voluntary sector support providers, housing and specialist agencies.
6.3.Work in close partnership with all Bristol Mental Health Partnership providers to ensure the Crisis House is embedded and plays an active role in the provision of mental health services across the city.
6.4.To liaise with partner agencies to develop, maintain and monitor the co-ordinated, multi-agency response to potential and current service users. Ensure this response addresses the advocacy, housing, support, safety and recovery needs of service users and that their experience informs the development of services.
6.5.Act as a representative of Missing Link at internal and external meetings, as required, promote the organisation through building professional links with outside bodies as appropriate.
7Other responsibilities
7.1To uphold the values and good name of Missing Link at all times, represent the organisation in a way that is consistent with its philosophy and ethos and within the Missing Link’s Code of Conduct.
7.2Develop own knowledge and practice by: (1)undertakingtraining as required and relevent to role as agreed with the Operations Manager (2) Meet regularly with the Operations Manager for supervision, support and guidance.
7.3Participation in a shift rota between 7am and 10pm. Some weekend working and telephone on-call responsibility.
7.4Actively apply and embed service user involvement, consultation and participation across all teams and services.
7.5Observe the organisations equal opportunities, confidentiality, data protection policies.
7.6Understand and contribute to the overall objectives of the organisation and follow all existing organisational policies and procedures.
7.7To actively promote equality and diversity, ensure the service is delivered in a culturally sensitive way for all service users,including challenging stigma and discrimination.
7.8Undertake other duties and responsibilities in keeping with the nature of this post as may be required from time to time.
This job description is for guidance only and outlines the general ways in which it is expected you will meet the overall requirements of this post. The list of tasks is not exhaustive and duties may be varied from time to time, with the job description being subject to review and periodic amendments.
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r:\administration\clare p\ml new services\new missing link jds final\crisis manager\crisis house manager jd oct 2015.doc