February 2017

Dear Applicant

It Manager

Thank you for your interest in the above post and working within Mothers’ Union.

It is an exciting time to join Mothers’ Union and this pack contains information on this post.

To apply, please complete the application form attached:

  • Explaining your interest in the post and describing how your skills and experience match our requirements and what you would bring to the post.
  • Include information on any voluntary work or posts that you hold/held and membership of any professional body.
  • We would also be grateful if you would complete the Equal Opportunities Form enclosed with this information pack.

For information on our work, see our latest annual review on our website

The closing date for receipt of completed applications is Friday, 24th February 2017.

You can email your application to or by post to Mothers’ Union, Mary Sumner House, 24 Tufton Street, London SW1P 3RB.

We regret that only shortlisted candidates will be contacted. If you have not heard from us by 17thMarch 2017, please assume that your application was not shortlisted on this occasion.

Yours sincerely

Dee Babudoh

HR Manager

JOB DESCRIPTION

Title:IT Manager

Unit:MU Enterprises & House

Hours:35 hours per week

Accountable to:Head of MU Enterprises & House

Background

Mothers’ Union was established in 1876. It is a worldwide Christian movement with over four million members in 83 countries, who put their faith into action in their communities including some of the most impoverished communities in the world to bring hope and build resilience.

The ways in which we operate to fulfil that need today are very different to that of the world of the 19th century, but our vision is still of a world where God’s love is shown through loving, respectful and flourishing relationships.

Mothers’ Union is unique. We don’t work alongside communities, we work inside communities. Based in countless Anglican parishes, our work is run by local people for local people. Breaking the cycle of dependency we give people the courage to transform their own lives and communities by facilitating change. We aim to show our Christian faith by the transformation of communities worldwide.

From small community initiatives to national programmes our aim is to strengthen family life by nurturing relationships that are loving, faithful and respectful. We celebrated our 140th anniversary last year and our mission remains unchanged-our goal is to bring positive change to over one million people a year by 2021.

Each member subscribes to the same values; the moral and ethical codes that are central to the ways in which we operate:

  • We are firmly rooted in a voluntary ethos centred on mutual respect and collaboration;
  • Our governance, leadership, and programmes are driven by and undertaken through lay members within their own communities worldwide; and
  • We work with people of all faiths and none.

MU Enterprises & House

The post is situated within the MU Enterprises & House Unit which has two areas of responsibility:

  • Trading as MU Enterprises for the Charity
  • House Facilities (includes all services, security, telecoms; health & safety, fabric and contents and I.T)

Information Technology

The IT Manager’s responsibility will include the implementation and maintenance of all our computers and hardware, technically overseeing both the Mothers’ Union and MU Enterprises websites and back end configuration and management of the membership and accounting databases.

Working closely with the Head of MU Enterprises & Housethe post holder’s main remit will be ensuring that the above areas are managed effectively and to be responsible for ensuring that Mothers’ Union IT infrastructure is secure and operational at all times to ensure the safety and integrity of Mothers’ Union data.

Key responsibilities

  1. To develop and implement an IT strategy that will encompass hardware, website development and management, database management and security in line with the changing needs of Mothers’ Union and emerging technologies.
  1. Provide technical leadership and support across Mothers’ Union.
  1. To review the IT outsourcing contracts within budgetary constraints and proactively explore new technological innovations that would be beneficial to Mothers’ Union.
  1. To review, develop and implement appropriate IT procedures and systems that are compliant with Information security and Data Protection guidelines ensuring that all IT policies and processes are legally compliant.
  1. To ensure that all employees are aware of IT procedures and systems, providing a training programme to equip staff continuously and ensure all are able to use relevant systems, particularly the CRM database, website and Finance packages.
  1. To manage user rights of staff, ensuring changes are made in line with HR notices and by instruction from senior management.
  1. To implement a system where all written documentation, including system and user manuals, licensing agreements and IT asset register is centrally held and is up to date.
  1. To be responsible for ensuring IT security and maintenance. To ensure firewalls are in place and back-ups are carried out frequently and effectively, always upholding confidentiality and integrity.
  1. To manage the hosting contracts of all Mothers’ Union and MU Enterprises Ltd websites; and to liaise with providers to maintain a secure online environment.
  1. To implement the overall strategy regarding database development alongside website development, in collaboration with senior management.
  1. Together with the Head of MUe & House manage the IT budget; prepare reports as requested on spend and be involved in budget planning meetings.
  1. To be available out of hours as part of system recovery procedures to react to malfunction reports or data retrieval.
  1. Any other duties as requested by the Head of MUe & House

Person Specification

Experience/skills / Essential / Desirable
IT knowledge and skills / Extensive experience of IT infrastructure, technical operations and knowledge covering networks, hardware, servers, storage and back up, databases and software.
Experience in web development and liaising with website hosts.
Literate in SQL Server and query writing and Report interpretation
Experience of working with databases, in particular membership databases and accounting packages
Experience of managing systems that support multiple user rights access / Experience of working with membership databases. Current membership database is use is Integra and Accounting Office.
Experience of writing and setting up SAP Crystal reports
Computers/Software / Ability to write web pages in a combination of codes, such as HTML and XHTML,CSS; Net; Flash; or using code-generating programs, such as Dreamweaver and Visual Studio
Excellent computer skills and MS Office software
Extensive experience of IT infrastructure provision including networks, access control, filing, database, webservers across a wide range of platforms. / Ability to write codes such as JavaScript; Actionscript; and ColdFusion
Qualifications
Education / A recognised IT related qualification or working towards such a qualification
and keen interest in keeping abreast of changes in the technology industry
GCSE or equivalent passes in English Language and Maths
Personal Attributes
Organisation / Ability to work, largely
self-directed, effectively prioritise workload and meet deadlines.
Ability to work in a cross-functional environment
Excellent project and time management skills
Excellent organisational skills, can keep clear thorough records.
Ability to work and manage various projects simultaneously.
Experience of setting and managing budgets
Personal characteristics / Creative and innovative thinker.
Ability to use own initiative.
Ability to work strategically and look for opportunities to develop IT within Mothers’ Union.
Working with others / Team player - ability to engage others and build strong relationships.
Ability to explain technology in a simple way that makes it accessible for all users. / Training qualification
Communication / Excellent interpersonal skills – ability to engage with a wide range of people, verbally & written.

Key Contacts:

IT contractors, Website support, staff of Mothers’ Union, Iris and Integra support staff

Work Ethos

Integrity lies at the heart of Mothers’ Union and in our voice and actions, we aim to be:

  • Respected;
  • Effective;
  • Accessible;
  • Clear yet not strident;
  • And innovative in approach.

Staff of Mothers' Union are expected to reflect these core values in their own personal characteristics. Post holders are expected to be able to demonstrate:

1A level of competence appropriate to the demands of this post.

2The ability to conduct work in keeping with high professional standards and in accordance with Mothers’ Union’s Aim, Objects and values.

3Clarity of communication characterised by warmth and openness.

4A collaborative and constructive style of operating, respecting colleagues and volunteers and their contribution.

5A broad sympathy with the Christian faith

Terms attached to the post:

Salary / Starting salary is up to £40,000 per annum, depending on experience.
Hours of work / 35 hrs per work, Monday-Friday
Type of contract / Permanent. There is a three month probationary period attached to the post.
Annual holiday entitlement / 28 days per year, this includes bank holidays. Post holder will also be entitled to an additional 5 Mothers’ Union holidays. The 5 Mothers’ Union holidays are: Maundy Thursday (the day before Good Friday), Christmas Eve, and up to three days between Christmas and New Year depending when Christmas falls during the week.
Pension scheme / Automatic enrolment into Mothers’ Union pension scheme from commencement of employment. Mothers’ Union will contribute 7% with 3% employee contribution.
Notice period / One month on either side following the probationary period. During the probationary period, the notice period is one week on either side.
Other benefits / Interest free season ticket loan, childcare voucher scheme and staff discount at our gift shop based on site.

Application pack

IT Manager

February 2017

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