TERMS AND CONDITIONS

1.  Tollgate Medical Centre (“Tollgate”) has introduced a system for patients to book appointments with a GP or practice nurse over the Internet. The system also enable on-line ordering of repeat medication. This document describes the terms and conditions under which you will be given access to these facilities.

2.  Each patient (or in the case of children their guardian) will be given an Access ID and a Pin number which together with a password of their own choosing allows access to the facility. It is the patient or the patient’s guardian responsibility to keep this information secure to prevent unauthorised usage. If you believe that your access information has been lost or has been compromised, you will inform Tollgate immediately. Access rights will be suspended and new access information will only be provided to the patient in person. Tollgate may withdraw access to the facility from anyone using it inappropriately.

3.  The Internet booking facility software is provided by a third-party supplier and uses secure protocols to provide reasonable data security. Nevertheless, you agree that Tollgate shall not be liable for any breach of patient confidentiality arising from the use of the facility however it is caused.

4.  The repeat medication facility must only be used to order those items displayed. Although there is a facility to leave messages, Tollgate does not read these messages or act on them. If you wish to leave a message or order anything other than what is displayed, you must contact the surgery by letter, phone, fax or in person.

5.  The facility is a supplementary service and as such may be suspended or withdrawn without notice. Tollgate makes no warranty as to the reliability or availability of the facility which is provided on an “as is” basis.

TOLLGATE MEDICAL CENTRE

USING THE INTERNET TO MAKE APPOINTMENTS

AND ORDER REPEAT PRESCRIPTIONS

We offer a facility for most patients to use the internet to make or cancel appointments and also to order further prescriptions for medicines. This booklet explains how to apply to use the system and also an application form for you to complete.

HOW THE SYSTEM WORKS

Registering on the System

Once we accept your application, you will be given the information that enables you to register on the system and to set up your password. Please remember to keep your password secure or others may be able to examine medical information about you.

Access for Children

Parents or guardians may apply for internet access for their children aged 15 years or younger for access to appointments. Children who have turned 16 years old must re-apply in person due to confidentiality and will then have access to allergies and immunisations.


Using the System

Appointments You can use the system to book routine appointments with GPs. You cannot use it to book blood tests, nurse appointments or for specialist clinics (too many people were booking into the wrong clinic!).

Prescriptions You can order any medicine that the doctor has set up as “repeat medication”. If it isn’t a repeat you cannot order it via the internet and any requests for such items and other messages will be ignored.

Medical Record Viewer At some stage in the future we will be able to provide the facility for patients to view their medical record (this is why it is important to protect access!). We will make an announcement when this facility is available.

WHEN THE SYSTEM IS UNAVAILABLE

This facility is provided by the company that runs our medical record system. We have no control over the software and we do not guarantee that it will be available when you wish to use it. For the same reason, we may interrupt or stop the service without notice (although we try not to do so).

FORGOTTEN, LOST OR STOLEN PASSWORD

If you have forgotten or lost your password, or if you wish us to change or stop internet access, you must apply in person and bring photo ID with you.

We do not accept any liability for loss or damage caused by the use of the system or for its unavailability.

PLEASE REMEMBER TO CANCEL AN APPOINTMENT IF YOU DON’T NEED IT. ALLOW TWO WORKING DAYS FOR PRESCRIPTIONS

020 7473 9399

TOLLGATE MEDICAL CENTRE

APPLICATION FORM FOR INTERNET ACCESS

Please complete answering all questions.

I WISH TO APPLY FOR INTERNET ACCESS AND HAVE READ AND ACCEPT THE TERMS UNDER WHICH IT IS MADE AVAILABLE

LAST NAME
FIRST NAME
DATE OF BIRTH
ADDRESS
HOME TEL
MOBILE
RELATION (when applying for a minor)
DATE

Do you wish to have access to the medical record viewer when this becomes available?

YES/NO (please delete one)

Signature: ______Date: ______