Queensview Quarterly
The latest news for patients at Queensview Medical Centre
November 2017
Prepared and Presented by the
Queensview Medical Centre Patient Participation Group
Helping to keep you in touch
You can download this and future editions at
queensviewmedicalcentre.co.uk
Call the surgery today on 01604 713315 to make an appointment
Flu clinic dates: 13th November 10-11.00am
24th November 9.30-10.30am
Avoid A&E – if you have a minor injury call the surgery-appointments are always available
NHS HEALTH CHECKS ARE YOUR FREE MIDLIFE MOT
ADULTS AGED 40-74 WITHOUT A PRE-EXISTING CONDITION - IT CHECKS YOUR CIRCULATORY AND VASCULAR HEALTH AND WHAT YOUR RISK IS OF GETTING A DISABLING VASCULAR DISEASE ...
SELF TESTING BLOOD PRESSURE MONITOR
Our new monitor isbehind the blue screenin the waiting area at the surgery.Full instructionsare alongside. Do read them before use.
Please Note: The machine will work over a shirt or blouse!
Whoever you are going in to see, take the Blood Pressure Printoutin with you and hand it to whoever you are visiting.
This saves time and it can also highlight potential problems that might not otherwise have been known of. In the first few weeks of operation the machine has resulted in a number patients, who had come in about something else, being identified as in need of treatment for their blood pressure.
Thank you
Thank you all for bringing books for us to sell
All funds raised by your PPG go to help the work of the surgery
With your help and with a donation from Rotary Nene Valley we were able to buy the Self Testing Blood Pressure Monitor
We are currently accepting new patients
A man walks in to the Doctors and the Doctor says “I’ve not seen you for a while” and the patient replies “Yes, I’ve been ill.”
The Doctor says not to worry about Bird Flu because its tweetable!
On Line is Fine:
Go to the website…………..to order your repeat prescriptions.
……………………………………… to change your address
……………………………………… to obtain travel forms
……………………………………… to find links to Symptom Sorter (and other health related sites)
If you don’t have your own computer – go to your local library – you can use theirs and the friendly, knowledgeable staff will help you.
Don’t forget to fill in the Patient Survey or leave some feedback on our contact page
Holidays planned?:
Take care. Plan well. Have your injections in the Queensview surgery. Telephone or call in to book an appointment. Stay healthy.Enjoy.
CARE NAVIGATION
ACTIVE SIGNPOSTING BY RECEPTION STAFF
Queensview Medical Centre staff are currently being trained – We go live in December, 2017
Care navigation provides patients with a first point of contact which directs them to the most appropriate source of help. Web and app-based portals can provide self-help and self-management resources as well as signposting to the most appropriate professional. Receptionists acting as care navigators can ensure the patient is booked with the right person first time.
Reception staff are given training and access to a directory of information about services, in order to help them direct patients to the most appropriate source of help or advice. This may include services in the community as well as within the practice.
OUTCOME
Benefits for practices: This innovation frees up GP time, releasing about 5 per cent of demand for GP consultations in most practices. It makes more appropriate use of each team member’s skills and increases job satisfaction for receptionists.
Benefits for patients: It is easier for patients to get an appointment with the GP when they need it, and shortens the wait to get the right help.