Raymond R. Poirier

9862 Sadsbury

West Bloomfield, Michigan 48322

(248) 859-5698 (h): (734) 516-2251 (m)

Active US Secret Clearance

Skype ID: raymond-poirier

CAREER SUMMARY AND SKILLS

General Skills and Knowledge Areas:

  • Over (25) year seasoned operational and transactional business process improvement efficiency expert/Program Manager that is a Certified Project Management Professional (PMP)(PMI), Master Black Belt (MBB)/(BAH) Certified Six Sigma Black Belt (CSSBB)(ASQ) Certified Supply Chain Specialist (CSCP) (APICS) Certified Information Security Professional (CIAPT)(NSRB), Certified Lean Expert (MMTC) ,Certified Requirements Analysis Expert(Brian bench) with demonstratedsuccess in establishing and deploying (8) new manufacturing operations, (2) product development centers, the successful launch of over 300 physical products and the full life cycle deployment or sustainment of both SAP and Oracle ERP systems using various modules for transactional and operational for a wide range of global and domestic projects
  • Served over (10) Fortune 500 companies in (15) different countries in individual facility or multi-national global project managementleadership roles
  • Multiple vertical industry experience including Automotive, Government, Defense, Aerospace, Retail, Telecommunications, Building Materials, Heavy Equipment, Bankingand Utilities Sectors
  • Proven expert in optimizing physical and transactional sub-business operational improvements and Process Mapping that directly affect core manufacturing or transactional solutions and recommending actions to streamline operations, increase competitiveness reduce waste, eliminate unnecessary headcount while applying effective KPI and measurements to these improvements
  • Ability to plan, organize, deal effectively with the needs and changing priorities of technical peers, technical and user management, end users, vendors, and staff members using well developed soft skills for conflict management skills, change management skills, decision making skills, team building, problem solving, stakeholder management skills, coaching and mentoring, motivation techniques and situational leadership skills learned throughout my career.
  • Strong leadership and communication skills with high degree of diplomacy and the ability to deal with and influence and managing external/internal vendors in all types of positions internally and externally.
  • Ability to manage multiple projects simultaneously and or priorities and react to project adjustments and alterations promptly, efficiently while maintaining the ability to effectively supervise, and work with others and to interact with all levels of the company.
  • Flexible self-starter with demonstrated entrepreneurial spirit with demonstrated experience in building win-win relationships
  • Ability to conform to shifting priorities, demands and timelines through analytical and problem solving skills. High energy and highly organized individual, who is self-motivated, and can work both independently and in a team-oriented, collaborative environment
  • Demonstrated ability to effectively communicate written and oral instruction, directives, and briefings in authoritative, clear, concise and logical terms for implementing procedures, making work assignments and for presenting recommendations and technology conclusions.
  • Ability to maintain and safeguard the confidential information of the company as an effective communicator on all levels with a willingness and ability to coach others on best practices and methodologies.
  • Trained or mentored over (5) Master Black Belts, (40) Black Belts and hundreds of Lean Leaders
  • Conducted over (50) Lean Six Sigma Enterprise assessments and LSS deployments/redeployments across various domestic/international business and industries
  • Ability to maintain and safeguard the confidential information of the company as an effective communicator on all levels with a willingness and ability to coach others on best practices and methodologies.
  • Intermediate to expert computer skills in Office 2007 including,Word, Excel, Outlook,MS Access, MS Project, MS Visio, Auto Cad, Minitab 16.0 and various other software applications such as Metastorm Process Modeling software. Capable of generating UML based Logical Data Models in MS Visio
  • Basic knowledge and some design skills using 3D CAD Modeling packages including Autodesk Inventor, CATIA V 4-5, Pro-E, Solid works, UG 3D Modeling tools
  • Excellent knowledge of DOD Defense Acquisition, System Engineering, Technology Deployment, Logistics Management, Federal Accounting and Financial Management Systems

IT Architecture/Infrastructure and ERP System Application Skills:

  • Over (10) years’ experience as a functional/technical lead for ERP Business solution deployments in various SAP/Oracle core and sub module implementations in multiple industry verticals.
  • Program Management experience of both “Local” and “Off Shore” support models for Application and Infrastructure Maintenance and enhancements projects with combined teams ranging up to 50 people.
  • ERP Modules deployed include SAP ECC 6.0 core modules/sub modules for FICO,FICA,DM, CRM,MM,SCM,HCM,QM,PM,SD,PPM,WM and ,PLM. Oracle modules include 11i HCM, FI, Purchasing, I Supplier, Sourcing, I Procurement, WM and Agile PLM .
  • Expert knowledge of various program management and SDLC methodologies including Agile, Scrum, Waterfall,, DMAIC, IBM Rational Unified Process, SAP-ASAP, Oracle-AIM, XP Programming, System Engineering,PM BOK, or organizational hybrids of these methodologies.
  • Knowledge of common Network Architecture concepts including physical or In house or remote Virtual Servers and load balancing, server clustering, server architectural layering for LAN, WAN, MAN, and DMZ, Intrusion Detection, etc. for application development, application testing and application production environments.
  • Exposure, but not configuration capabilities of numerous operating systems for various host and client server platforms including MS Windows2003, Chrystal Reports Server 2005, SQL Server 2005-2008 and Share-point Server 2008, MS Windows 2008 R2, MS Active Directive Servers, 08 servers, Oracle Severs, Db2 Servers and Unix and Linux based servers.
  • Projects included the use of Active Directory, Lightweight Directory Access Protocol (LDAP) for access management and single user sign on network security approaches
  • Excellent capabilities in requirement analysis and gathering, specification development for IT enterprise infrastructure architectural design using DODAF, TOGAF, POLDAT or ZACHMAN architectural frameworks.
  • Knowledgeable in supporting the deployment of ETL-ETI data warehouse and data mart and BW/BI solutions that included migration, extraction and database and network integrations of various protocol, proxies and data types using Metadata (MDM) Master Data Model concepts under a SOA Service Oriented Architecture governance framework to support rapid response and use of legacy and new enterprise data.
  • Limited experience in Data modeling through the use of Unified Modeling Language UML 2.0 to generate Logical Data Models to aid in programming activities.
  • Database knowledge includes, development of RBDMS Rational Based Database Management Systems and DBMS Database Management Systems with limited skills in Database Modeling, Table Creation, Entity Creation, Data Attribute Modeling, Database Primary Key definition, Database Table Relationship definition/integration, and SQL Query generation and reporting
  • Previous experience in supporting the deployment of numerous IT business Governances models that have included following ISO20000, ISO 27001, CMMi L1-L5, ITIL 3.0 and 4.0. COBIT 4.1 Governance frameworks
  • Coordinated application customization programmers and network engineers to coordinate various networking communication protocols such as SNMP, ICMP, TCP, and UDP to bring legacy system into SOA Environment using XML, SOAP, WSDL and UDDI Web Service based data technology solutions using Middleware solutions such as IBM 6.0 and 7.0 Websphere solutions.
  • Basic knowledge of differences in software Code Syntax, Code functions and Code Order of Precedence, Code Opperand and Code QA testing concepts and differences without specific coding and programming expertise.
  • Numerous assignments of managing software development programmers and reporting of programming performance metrics for programmers using ABAP, RFC, BAPI, for ERP systems and other Object Oriented .NET based languages Java Sharp, C-Sharp, C++, VB.NET, ASP.NET Python/Perl, PHP, SQL application programming.
  • Numerous experiences in generating IT application and architecture full life cycle project artifacts such as: business benefit analysis, ROI analysis, high level project estimates, project kick-off and charter documents, RACI Matrix’s, project schedules, project risk assessments, product or process specifications and standards documents, SOW creation, RFP creation, SLA creation, change management activities, PMO portfolio management activities, technical and functional blue printing documents such as BPMI documents, system security impact assessments, business functional requirement documents, business or application enhancement documents, application conversion documents, application interface documents, application form requirement documents, application interface requirement documents, application data migration requirement documents, application data archiving requirement documents, application reporting and metric reporting requirement documents, application data mapping diagrams, infrastructure architectural diagrams and impact analysis for Sand-Box, DEV,QA and PROD environments, existing code enhancement requirement documents, application configuration documents, database and server sizing, loading,clustering and DR plans, realization documents such communication plans, training plans, cut over plans, code review plans, quality assurance application test plans, system integration test plans, data migration validation plans, IT operational support plans, business and ITlesson learned documents, project closure documents in manual or automated document management systems such as SAP Business Solution Manager, Share point ororganization shared network drives along with coordinating the development and testing of application testing in tools such as HP Quality Center Testing and defect management tool for application quality assurance activities such as script development and testing of functional and nonfunctional application impacts,system integration impacts, application and infrastructure performance stress test, regression test or UAT user acceptance test.

Product Engineering, Manufacturing Engineering, Quality and Environmental Health and Safety Management :

  • (2) life cycle deployments and functional knowledge of various PDM and PLM applications such Wind-chill PTC, Siemens Team Center, SAP PLM, Autodesk PLM 360,Oracle Agile PLM, Enovia and Arena PLM solutions and their associated 3D Cad Modeling packages including Autodesk Inventor, CATIA V 4-5, Pro-E, Solid works, UG 3D Modeling tools and there attribute integration with these PLM and product change management solutions
  • Expertise in creation,evaluation and approval of mechanical, electrical and structural engineering building or product designs, ICD and associative EBOM/MBOM/IBOM,PBOM, etc for various products or complex systems including complex electrical mechanical and software integrated products.
  • Numerous deployments of Quality, Environmental and Safety Management Systems including TS-16949,ISO-9001, ISO 14001 and OSHA 18001 and combined BOS System models in numerous facilities for numerous product types in multiple industries.
  • Successful green grass deployment of (2) New Product Development and Testing Centers of Excellence for Automotive soft trim and composite materials
  • Successfully managed the specification, design, build and deployment of (8) new manufacturing facilities including planning the physical IT physical infrastructures and applications, all associated manufacturing and material handling process equipment/tooling, material handling solutions, product test and development area, warehouses, and offices and supply chain establishments.
  • Program Manager, Product Engineer, Manufacturing Engineer for over (300) types of new physical product developments, supply chain management development efforts and manufacturing equipment. Manufactured product managed include a wide arrangement of products including but not limited to Large metal stampings and assemblies, injection and blow molded components, interior hard and soft trim components and assemblies, large fabricated welded assemblies, fabricated components, CNC machines parts, die cast parts, forged parts, engine assemblies, Automotive assemblies, Commercial Aircraft Final Assembly lines, component or automotive paint systems, wiper systems, electrical motors, wiring harnesses, Composite Molded components, Aircraft interior and exterior components and assemblies. Managed over 200 APQP/PPAP/AQP product submittal and approvals
  • Assisted in the Specification writing development and deployment of MES Manufacturing Execution systems for DOD at the at various Depot and at Bombardier Aerospace
  • Developed a wide arrangement of End User Applications using the Autodesk PLM 360 platform technology for areas of expertise that included solutions for New Product Development Processes, ISO-9001/9001, AS-9100/3, ISO- TS-16949, APQP-PPAP, TQM, Lean Six Sigma, Packaging and Material Management, Transportation Management, Material Flow and Supply Chain Partner Assessments
  • Expert in the used of Lean Six Sigma principles, practices and productivity improvement tools such as Value Stream Mapping, Visual Management, Error Proofing, SMED, Standard Operations, One-Piece Flow, Kanban Systems, Total Productive Maintenance, and Lean KPI Metrics to reduce or eliminate waste in headcount, inventory levels, reduction and the use of a wide arrangement of six sigma tools to reduce Quality defects and product or process variations

EDUCATION

  • MBA, Technology Management, University of Phoenix, 12/03
  • BS, Electro-Mechanical Robotic Technologies, Robotics/Fluid Power, Siena Heights University, 09/90

COLLEGE/UNIVERSITY PROFESSOR TEACHING EXPERIENCE

  • Davenport University (On Line/In Seat) Information Technology/ Information Assurance 10/07-Present
  • ITT Technical Institute (On Line/In Seat) Information Technology/ Information Assurance 10/09-Present
  • Courses currently teaching include various 100-400 level courses in Computer Networking, Network Server Configuration Windows based platforms, IDS-Log Management, CRM-Contact Center Operation and Optimization, and SOX level IT System Auditing, Enterprise Information Assurance Planning/Prevention/Policy, Biometrics, Program Management, and MS Office Applications.
  • University Professor in the field of Program Management, SDLC Lifecycles, Data Management, Configuration Management, Information Assurance Policies and Procedures, Cryptography and Encryption,Computer Networking, Network Architecture, Unified Communications
  • Currently part time developer of course training material and book content for Pearson Publishing and Wiley Publishing in the field of computer networking, information assurance, ERP systems and Program Management

KEY CERTIFICATIONS AND ISSUING ORGANIZATIONS

  • Certified Master Black Belt MBB (BAH-MMTC) and Certified Six Sigma Black Belt SSBB (ASQ)
  • Certified Program Management Professional PMP (PMI)
  • Certified Requirements Analysis Expert (Brainbench)
  • Certified Lean Expert CLE (BAH/MMTC, Other)
  • Certified Supply Chain Professional CSCP (APICS)
  • Certified Information Insurance Professional CIAPT (NSRB)
  • Certified Configuration Management and PLM Specialist (DOD)
  • Certified System Engineer (DOD)
  • Certified Logistics,Acquisition, Contracting (DOD)
  • Certified Distance Learning Blackboard V-9 Instructor (Davenport University)
  • Certified Distance Learning Instructor (Questa) ITT Technical Institute
  • Over (20) Additional Certifications available upon request in Environmental, Health, Safety and Technical and Supply chain and Logistical support areas

EXPERIENCES

Lean Transformations LLC/MPRoi/ Ulta Beauty/HCL/Consumers Energy 3/2012-Present

(Auburn Hills Michigan-Chicago, Illinois, Jackson Michigan)

  • Senior Program Manager and Portfolio Lead for (CR&B) Customer Relations and Billing SAP6.0 ECC and Non SAP Applications for Consumers Energyof Michigan.
  • Managed staff of over 50 people located locally and off shore in Nadia India to support SAP and Non SAP Applications
  • SAP ECC Modules and related technologies managed include FICA/FICO/Billing/DM/IDE/PWB/E-services/Net Weaver Portals, SD/Front Office/ MM, CRM5 to CRM 7 and SAP HR modules. Additional responsibilities include all XI/PI interfaces, Biz Talk 9.0 EDI data transfers and manipulations andmanaged file transfers and Redwood batch job scheduling application.
  • Staff responsible for daily monitoring of multiple applications and batch run activities, batch run failure resolution,daily Incident Management, Minor and Operational Enhancement activities with the various SAP Modules and related technologies using HPSM and HPQC and Clarity project management tools.
  • Support applications under strict ITIL standards SLA for all incident, change, problem andrequest for change enhancement activities. Managed over 16 ABAP developers located both locally and offshore to support day to day support and enhancement activities.
  • Coordinated cross functional Portfolio and support coordination with Portfolio leaders and teams supporting other SAP Core applications, Hardware Infrastructure, BI/BW, Share Service including all Basis Teams and
  • Non SAP Applications responsible for include call center Genesys IVR call management and routing systems, MV-90, CE in house .net based, CMR application, ISIS file printing application, ASP, BOS, Envision, PMX,FMRS, Hyperion, Points Plus and CSR applications
  • Responsible for the knowledge transfer of multiple applications and new applications for deployment of Smart Grid technologies including Itron MDM, Itron TMS, BIT Stew and Corvix applications
  • Developed and presented SAP Technical Awareness, Soft Skills and Program Management Methodology and SDLC templates for Ray-Connect International SAP 6.0 ECC deployment for their North America Manufacturing operations.
  • Served as a troubleshooting Program Manager to get SAP POS enhancement projects on track for Ulta Beauty to implement upgrades to their SAP-Traversity POS solution from V9.5 to V10.2 and to add application enhancements for Return Authorization and Transnet real time messaging and file transfer capabilities to their sales processing activities
  • Provided end to end PMO Methodology, Process, Templates to Ulta Beauty to manage current and future IT and SAP application enhancement projects.

Autodesk Inc. 11/2011-3/2012

Autodesk PLM Product Manager (Novi Michigan-Toronto Canada)

  • Internal consultant to Web-SQL-Java based platform software development team to define requirements for the development of their new Autodesk 360 PDM-PLM Solution for multi industry use for advanced BOM and Configuration Management capabilities, Program, Portfolio and Project Management capabilities, Compliance Management system capabilities, Quality Management Systemcapabilities and Vendor and Supplier Management capabilities.
  • Identified, innovated, documented, developed use cases to justify product capabilities improvements suggested for to improve the platform functionality for both administrators and end user experiences.
  • Developed a wide arrangement of End User Applications using the Autodesk PLM 360 platform technologyfor areas of expertise that included solutions forNew Product Development Processes, ISO-9001/9001, AS-9100/3, ISO- TS-16949, APQP-PPAP, TQM, Lean Six Sigma, Packaging and Material Management, Transportation Management, Material Flow and Supply Chain Partner Assessments
  • Requirement definition for software development included the application to beCMII complaint for Change Management tools and processes, Quality reporting and tracking processes such as CAPA, RMG, Warranty Management, Warehouse Management, and some International Environmental Compliance directives, ROHS, REACH,WEEE and Export Control Regulations such as ITAR, EAR for Intellectual Property Protection.
  • Coordinated Internal Platform integration efforts for data sharing and interoperability between various Autodesk products including Autodesk Inventor, Autodesk Vault, Autodesk Buzz Saw and Autodesk PLM-360 in preparation for the product launch.
  • Served on team to define requirements of for third party Middleware Software providers such asthe IBM Cast Iron and IBM Web-sphere products to establish an expert team of third party application integrators to generate integration data links between ERP solutions such as SAP, Oracle, Infor, Microsoft Dynamics, etc with the Autodesk PLM 360 platform.
  • Participated in performing PLM competitor analysis for like PLM products such as Arena, Enovia, Team Center and Wind-chill.

Lean Transformations L.LC/Omnex//Yazaki/GB Solutions/Kelly Services 9/2010-11/2011