Rich Estate would like to welcome you to your new property. We will endeavour to make your stay as enjoyable as possible and have provided the following information to assist you.
We can be contacted on the details below:
Phone: (08) 9444 2000
Fax: (08) 9444 0896,
Address: 350 Walcott Street, COOLBINIA, WA 6050 or PO Box 259, MT LAWLEY WA 6929
Email:
Rental Payments must be received on time. You can make these payments by:
Direct transfer to: ANZ Bank, BSB: 016-370, ACC #: 4877 73952 Include Your Tenant Ref #
PLEASE NOTE: It is imperative that you emphasise to your bank your tenant name and reference number so it is mentioned on the transfer to ensure that we know the source of the funds.
Cash Payment: Can be made by bringing the CORRECT AMOUNT into our office as change will not be given.
Cheque: Can be made out to Rich Estate and posted to the PO Box above.
If you have any maintenance items that need to be addressed please report these immediately to your property manager by completing the attached maintenance request form and forwarding it to our office.
You will need to ensure your gas, electricity and phone are connected upon moving in. You can connect these by contacting:
Alinta Gas – 13 13 58, Synergy – 13 13 53, Telstra – 13 22 00.
AFTER HOURS EMERGENCY CONTACTS: only to be contacted in the event of an Emergency during after-hours or on weekends.
Electrical Faults: Please contact Western Power on 13 13 51 to make sure there are no power interruptions.
In the event that there are no power interruptions in your area please contact one of our contractors below who can assist you with your emergency:
First Choice Electrics – 9301 1333
Zambezi Electrical – 0419 769 748
Gas Faults: Please contact Alinta Gas on 13 13 52.
Plumbing: If you have any blockages that require urgent attention, please contact one of our contractors:
Marshall Plumbing – 0419935486 or 9473 1811
Aqua Plumbing – 0411 184 322
Impact Damage: Should you have any impact damage for example trees fallen on your roof please contact the SES on
13 25 00 who will be able to assist you.
Broken Glass: Please contact our glazier below. Please note that if this is due to a burglary please report this to the police and inform your property manager of the report number.
Davey Glass – 9201 0941 or 0414 807 383
Doubleview Glass – 9446 1664 or 0413 772 401
Flooding: Please contact our carpet cleaner below who can assist with cleaning the carpets.
Advanced Carpet Cleaning – 9377 5371 or 0429 427 698
VIP Cleaning – 0407 228 558
Please note that if we find the matter is not classified as an emergency, all costs incurred will be payable by yourself.
Keys: If you lock yourself out of your property during office hours you can collect a copy of the keys from our office to gain entry. You will need to provide photo identification and pay a $50 cash deposit to do this, which will then be refunded once the keys are returned. If this occurs after hours you will need to arrange a locksmith to attend at your own expense.