JOB DESCRIPTION

Department: Learner Services
Job Title: Learning Resources Centre Facilitator
Responsible to: Learning Resources Centre Supervisor / Date: December 2015
Responsible for: N/A
Purpose of job: To assist with the daily provision of information and learning resources in order to provide a safe, efficient and high quality service for learners and staff.
Responsibilities
A Support for Learners
·  To supervise learners in the College’s Learning Resource Centres (LRCs) and study areas ensuring they are engaged in appropriate activity and the area is welcoming for all
·  To provide front line support for learner account queries and passwords
·  To provide front line VLE support for learners
·  To provide front line support for learners accessing the College e-ILP
·  To provide front line assistance to learners with basic computer software, e.g. Microsoft Office
·  To provide front line assistance for learners with the LRC technical equipment, e.g. scanners, printers
·  To provide a high quality level of customer service for all users of the LRCs
B Learning Resources
·  To carry out circulation functions on the library database for learners and staff
·  To assist learners in researching work and finding material using paper based resources and online resources through the College Virtual Learning Environment (VLE), Athens and other sources
·  To assist in the delivery of induction and subsequent training sessions on Information Literacy and College learning resources for learners and staff
·  To carry out resource ordering, classification, cataloguing, shelving and stock checks
·  To assist in the preparation of e-learning resources and guides to other learning resources
·  To update LRC information on the VLE
·  To liaise with the allocated Curriculum area to advise and identify their learning resource needs
·  To assist in the collection of data for statistics on LRC resource usage to support the LRC Supervisor
C Administrative
·  To assist in the collection of fines and other learning resource charges
·  To liaise with IT Services to ensure technical problems are dealt with efficiently to minimise disruption to users
·  To maintain learner and staff registration details and issue identity badges
·  To assist the e-Learning Manager with the administration of budgets
·  To work across the College sites as necessary in order to meet the needs of the service
·  To participate in exchange of duty activities with other areas of Learner Services
·  To promote and contribute to the development of the LRC and Learner Services
·  To contribute to the annual operational and three yearly development plans for the LRC and Learner Services
·  To support the induction of new members of the service for the LRC Supervisor

D General

·  To safeguard children and vulnerable adults from harm and to report concerns in accordance with the College’s internal referral arrangements
·  To foster good relationships and advance equality of opportunity between different groups and eliminate discrimination, harassment and victimisation
·  To deal professionally with colleagues and external partners as required
·  To ensure the confidentiality and security of all the College’s documentation and information
·  To attend training/refresher courses and meetings as required by the Line Manager
·  To co-operate and take part in the College’s appraisal scheme
·  To carry out other such appropriate duties that maybe reasonably required to successfully carry out the role

PERSON SPECIFICATION FORM

POST TITLE: Learning Resources Facilitator DATE: December 2015

Requirement / Essential /

Desirable

/ Proposed
Selection
Method*
Experience
·  Previous experience of working in a customer service or education environment
·  Experience of library/learning resource centre / ü / ü / A/I
A/I
Education/Training/Qualifications
·  Educated to level 2 (including Literacy and Numeracy) (GCSE equivalent)
·  Library qualification
·  ECDL or equivalent IT qualification / ü / ü
ü / A/C
A/C
A/C
Specialist Knowledge
·  Good working knowledge of basic Microsoft Office packages
·  Good working knowledge of the internet
·  Knowledge of library management systems
·  Knowledge of Virtual Learning Environments
·  Knowledge of academic databases / ü
ü / ü
ü
ü / A/T
A/I/T
A/I
A/I
A/I
Skills
·  Good interpersonal and communication skills
·  Excellent organisational skills
·  Good literacy and numeracy skills
·  Able to effectively monitor and challenge learner behaviour / ü
ü
ü
ü / A/I
A/I
A/I
A/I
Qualities
·  Able to work as part of a team
·  Able to work effectively under pressure and prioritise workload
·  Commitment to high standard of customer service
·  Able to use own initiative and work flexibly
·  Commitment to equal opportunities
·  Commitment to own professional development
·  Suitable to work with children, young people & vulnerable adults, / ü
ü
ü
ü
ü
ü
ü / A/I
A/I
A/I
A/I
A/I
A/I
A/I
Working arrangements and availability
·  Able to travel/work across sites
·  Able to be flexible over working hours
·  Able to work up to 2 evening duty sessions per week (term-time) / ü
ü
ü / I
I
I

* A=Application Form I=Interview T=Test C=Certificate

COMPLETED BY: Human Resources Signature

APPROVED BY: Derek Branton Signature