AREA OF WORK: /
Hospice of the Good Shepherd
JOB TITLE: /Assistant Retail Shop Manager
ACCOUNTABLE TO: /Chief Executive
REPORTS TO: /Head of Retail
HOURS OF WORK: /22.5 hours per week (To include some Sunday working)
SALARY: /£15,000.00 - FTE Based on 37.5 hours
JOB SUMMARY:To support the manager inall aspects of the running of the shop; having responsibility for maximising sales and generating income as well as supervisory responsibility for a team of shop staff and volunteers.
KEY RESPONSIBILITIES:
KEY FUNCTION – TRADING
- Supporting themanageryou will be responsible for the selection, pricing and merchandising of all donated stock into your shop. Maintaining a high standard of presentation throughout.
- Working with the manager you will be responsible for the merchandising of new goods and will participate in stocktakes of this stock as requested.
- Responsible for promoting a positive and professionalexperience that will meet the customer’s needs.
- Establish, develop and maintain effective working relationships with key stakeholders and local businesses.
- Support the manager with aspects of retail EPOS system, using the steering wheel to improve sales, produce reports to show trends that may affect your targets.
- Create, implement and participate in sales and promotions. Ensure the best price is achieved for each item using the shop pricing structure and ensuring value for money. Increase and drive donations of quality stock. Actively encourage the public to donate stock and gift aid if applicable. Deliver improved year on year sales results.
- Support the manager in developingand sustaining the profitable performance of the shop by motivating staff.
- Administration Support the manager and be responsible for recording sales information on a daily, weekly and monthly basis. Banking shops takings and reporting figures to the Head of Retail. You will maintain accurate records of stock holding. You will also be required to implement and maintain up to date health and safety checks.
- Support the Manager with the recruitment, management and development of staff
- Take an active role in supporting the manager with , training, supervise and rota a team of volunteers with support from the Volunteer Co-ordinator
- Asa key holder you will be responsible for securely opening and closing shop premises in the absence of the shop manager. You will be responsible for the adherence to the Shop stock cash and security rules a copy of which will be provided to you.
- Ensure the Manager is regularly updated with information relating to shop performance and key developments.
- Ensure accurate and relevant information is cascaded to the shop team on a regular basis.
- Respond to requests for information in a timely and professional manner having regard for limits of authorisation and confidentiality.
- Provide Management cover when required, attend meetings and training sessions, you may be requested to deal with staff issues whilst the Manager has other commitments.
KEY FUNCTION – HEALTH AND SAFETY
- Under the Health and Safety at Work Act 1974 the post holder is required to:-
- Ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the Hospice of The Good Shepherd; and not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety or welfare, in pursuance of any of the relevant statutory provisions.
- Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
- Assist other employees, visitors and volunteers in the normal course of duty to recognise safe practices and procedures where necessary.
- Adhere to Fire Safety Regulations
- Adhere to Manual Handling Policy and Procedure
- Adhere to Trading Standards Requirements
- Within your position you will be expected to adhere to the Security of Information Policy that concerns your job role within the Hospice.
- You will be expected to attend security and confidentiality training as and when required.
- Ensure adherence to Hospice of the Good Shepherd and Trading policies and procedures
All staff will be treated with respect by management, colleagues, patients and visitors and equally staff will treat management, colleagues, patients and visitors with the same level of respect.
Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, gender or employment status.
This job description is not an exhaustive list of duties of the post and will be reviewed from time to time in conjunction with the postholder. You may be required to undertake additional duties commensurate with your role and pay grade.
PERSON SPECIFICATION
MINIMUM CRITERIA
ATTRIBUTE/SKILL / ESSENTIAL / DESIRABLE / METHOD OF
ASSESSMENT
Qualifications / NVQ or equivalent in Customer Service
Relevant Supervisory or Management qualification / Application Form/Interview
Knowledge and expertise / Minimum 2 years Assistant Management /Supervisory experience
Ability to record and keep accurate information
Excellent interpersonal and customer service skills / Knowledge of charity sector working / Application Form/Interview
Experience / Relevant Retail Experience
Experience of merchandising / presentation
standards within a retail environment
Knowledge and experience of cash handling
Experience of increasing sales within a retail/customer service enviroment / Experience of working with and managing volunteers. / Application Form/Interview
Personal Attributes / Ability to communicate information effectively and accurately using appropriate communication tools
Highly motivated
Driver with own transport / Application Form/Interview
REQUIREMENT / DESIRABLE / ESSENTIAL / METHOD OF ASSESSMENT
Health Screening – Paper screening / Yes / Following offer of employment
- 1 -