Jose M. Vejarano

Jose M. Vejarano

Cell. 770-595-2742 E-mail:

Summary of Qualifications: Experienced Translator and Interpreter with a strong emphasis in Project Management, Employment Law, Compensation Analysis and Employee Relation Management, Medical, Insurance, Legal and Retail Translations.

EDUCATION

Clayton State University - Student Expected Graduation Date May 2010

Masters of Business Administration (MBA) Logistics & Supply Management Concentration

Georgia State University /Robinson College of Business Expected Graduation Date December 16th 2007

Bachelors of Business Administration, Major: Managerial Sciences Concentration: Human Resources Management

EXPERIENCE

Freelance Translator

03/2000 – Present

(Major accounts Sajan, Inc., BestBuy, Inc., AFLAC, Inc., Hinda, Inc., 3M, Johnson Controls Inc., and BlueCross Blue Shield.)

·  Legal Translations – focus on contractual law, non-compete agreements, press releases, contractual agreements, legal documents such as birth certificates, marriage certificates, immigration and naturalization forms, etc,.

·  Insurance (Risk Management) Translations – focus in medical and auto insurance document translations including customers such as AFLAC, Inc., and BlueCross Blue Shield. Translations include insurance policy agreements, Insurance declarations, release statements, medical coverage policy, Accidental Death and Dismemberment policy guidelines, auto insurance quotes, auto insurance accident reports, auto insurance policy terms and conditions, life insurance questionnaires, etc.

·  Other Technical Translations – I have technical expertise in the fields of :

o  Product marketing product sales catalog, websites, and retail store layout for storewide sales campaign customers such as Hinda, Best Buy, Inc., and 3M ;

o  Human Resources including employee handbooks, company websites, employee online training, employee safety training, employee/employer relations training, etc., with companies such as Johnson Controls Inc. and Best Buys.

o  Electronics – product manuals and instructions for electronics, product description and technical support scripts and manuals for representatives. (Best Buys)

o  Medical – Medical release forms, Hospital policies and procedures.

US Department of Treasury / Internal Revenue Service

Public Affairs Specialist / National Media Relations - Washington, DC 03/2013 – Present

·  Translate national and local press releases, website content and other material for the IRS

·  Handled communication between the IRS and the National Media in the US

·  Managed IRS National Tweeter Account

·  Participated in Congressional Committee Hearings at Capitol Hill

·  Responded to National Radio, Television, Newspaper media inquiries

·  Publish web content on IRS.gov website

·  Provided support to field media relations specialist throughout the nation

US Small Business Administration

Public Affairs Specialist – Atlanta, GA 09/2010 – 03/2013

·  Served as Lead Public Affairs Specialist and Regional Spokesperson during federally declared disasters for the Eastern US Region (28 states including Puerto Rico and the Virgin Islands)

·  Responsible for coordinating SBA’s Disaster Assistance Program with Federal Agencies (FEMA), State Agencies, City/Town and Local agencies, U.S. Representatives (Congress), Senators, businesses, non-profit organizations, and several stakeholders during a disaster

·  Created Spanish Learning weekly newsletter for SBA

·  Successfully trained and supervised a staff of Public Affairs Specialists

·  Effectively planned, developed and implemented Communication and Public Affairs strategies to promote SBA Disaster Assistance Program during federally declared disasters

·  Served as Multilingual writer and editor for all written communication for the Atlanta Region

·  Conducted several Press Conferences with National and Local Media to explain SBA Disaster

·  Served as information liaison for the region providing written and verbal communication to Regional Communications Director, Regional Office Director and Headquarters

·  Responsible for drafting, reviewing and editing speeches, memos, press releases, talking points, articles, flyers, tri-folds for SBA Office of Disaster Assistance concerning program information as well as policies and procedures

·  Coordinated, planned and implemented marketing strategies to improve agency image and increase SBA Disaster Assistance program awareness

·  Served as Congressional Liaison to ensure all Congressional inquiries were addressed in a prompt and efficient manner

US Department of Commerce – US Census Bureau

Regional Recruiting Manager – Atlanta, GA 09/2008 – 09/2010

·  Responsible for planning, training and implementation of recruitment plan for the Atlanta region (Georgia, Florida and Alabama).

·  Effectively hired all management staff for 57 Local Census Offices in the region (342 managers)

·  Coordinated recruitment plan for the recruitment of 500,000 workers for the 2010 Decennial Census

·  Trained and developed staff, including Assistant Managers in Recruitment (AMR’s)

·  Monitored weekly recruitment goals for the Atlanta region (GA, FL & AL)

·  Assisted in the development of partnerships with Community Based Organizations and Faith Based Organizations to secure testing space at the regional level

·  Assisted in the coordination of Media advertisement for the Atlanta Region in order to increase the awareness of census jobs in hard-to-recruit areas (HTC)

·  Implemented plans for targeted recruitment in hard to recruit areas including ethnically, economically and geographically challenging areas.

Language Line Services, Inc.

Spanish Interpreter – Morrow, GA 01/2007 – 10/2008

·  Customer Service Interpreter - Over-the-phone interpreter for Government agencies (Social Services, 911, 211 etc.), Communications -Tech Support, Billing, Corporate Accounts, Collections, and many other Industries.

·  Human Resources Interpreter for several large corporations to handle FMLA cases, employee relations issues, Benefits Management, Discrimination Investigations, Employee/Employer dispute resolution, etc.

·  Medical Interpreter for: diabetes, dialysis, pregnancies, oncology, radiography, nutritionist, psychiatry, general medicine, RN 24 hour hot-line, Triage for the ER, Discharge instructions, dietitians, physical therapy, intensive care unit, well care, ambulatory care, Senior Health Services, pediatrics, pre and post surgery instructions, etc)

·  Legal Interpreter for the US Court system in all 50 states, litigation, arbitration, unemployment hearings, preliminary hearings, child support cases and others.

·  Finance Interpreter for all banking industries as well as 401k, IRA’s, exercising shares of stock, diversifying investment portfolios, brokerage accounts, home equity line of credit, refinancing, credit cards, conventional loans, reverse mortgages, collections, loss mitigation for pre foreclosure and foreclosure mortgages, etc.

·  Insurance Interpreter for all major and small insurance companies (life, health, auto, home, etc), recorded statements for auto, worker’s comp, and commercial claims, and pre-qualification interviews for insurances, etc.

Ambassador Personnel

Branch Manager - Stockbridge, GA 01/ 2005 –10/ 2006

·  Grew clientele base from 3 to 20 new clients within the first 6 months achieving profitability status for the branch at over 3000 hours per week.

·  Successfully recruited for over 20 industries, including light industrial, manufacturing.

·  Directed all human resources functions for several clients that outsourced their HR Functions to Ambassador

·  Managed office support staff as well as over 100 temporary employees

·  Managed the payroll process on a weekly basis as well as benefits program to include Health, Life, Dental and Vision Insurance as well as 401(k).

·  Effectively managed employee disputes through conflict resolution and policy enforcement.

Fresh Advantage/Performance Food Group

Human Resources - Carrollton, GA 06/ 2002 – 07/2003

·  Responsible for recruiting, staffing and managing a manufacturing plant of over 400 employees including hourly, exempt and non-exempt staff

·  Conducted new hire orientation and enforced company policies and procedures to ensure compliance

·  Successfully developed training programs for employees in areas such as safety, benefits and conduct

·  Supervised employee reviews and evaluations to ensure proper guidelines were being followed

·  Position required strong analytical and problem-solving skills and knowledge of employment law

·  Assisted in the implementation and management of Safety Program throughout the plant.

·  Enforced company’s rules and policies by dealing with employee relations issues that occurred in the plant.

DHL Airways, Inc.

Lead Service Inquiry Analyst/Customer Service - College Park, GA 11/1999 – 07/2001

·  Provided Bi-lingual customer service worldwide in a high-volume inbound call center (150 calls/day)

·  Worked closely with other DHL offices and customs around the world to assist in clearing shipments and delivery

·  Created and implemented an excel program to atomize tracking system for the Tracing Department

·  Effectively managed escalated request from internal and external customers to provide resolution

SKILLS

·  Strong Decision Making/Project Management Skills

·  Human Resources Employment Law (EEOC, CRA Title VII, OSHA, FMLA, Privacy, EPA, Labor, etc.)

·  HR Selection Process including Job Analysis, Job Description and Job Classification

·  Compensation – effectively performed a FES (Factor Evaluation System), Market wages, grade scales, etc.

·  HR Field Research Study – Consulting for Herschend Family Entertainment Corporation – Performed 5 year Job Market Forecast in the Hospitality Industry for the Metro Atlanta Area, Created and Conducted face-to-face Compensation Surveys in the Hospitality Industry to determine Market Wages for benchmark positions.

·  Written and spoken fluency in Spanish (Native Speaker)

·  Proficient in the use of MS Office (Excel, Word, PowerPoint). Data entry: 70/wpm.

·  Proficient in the use of AS400, Kronos, and Eempact Systems.

TRAINING AND CERTIFICATIONS

·  SHRM Society for Human Resources Management Member

·  All Call Spanish Interpreter through Language Line Services, Inc. in Medical, Finance, Insurance and Legal Interpretation.

·  Certificate of Appointment of Notary Public

·  Government Security Clearance

AWARDS

·  Gold Key International Honor Society MBA Program GPA 4.0

·  1st Place Bilingual Level III National Spanish Contest in 1994 King’s College, Pennsylvania

·  2nd Place Bilingual Level IV National Spanish Contest in 1995 King’s College, Pennsylvania

·  Dean’s List Student at GSU/Robinson College of Business both Junior and Senior years 2006- 2007

·  Excellence in Performance Award in April and May 2007 – Language Line Services

·  HOPE Scholarship Recipient 1999 – 2000

COMMUNITY INVOLVEMENT

·  Chairman of MBA student Advisory Board at Clayton State University

·  Board Member of United States Board of Selective Services

·  Master of Ceremony at the Clayton County Chamber of Commerce Quarterly Bash November 2006

·  Guest Speaker to Graduating Class at Javelin Technical Institute – Morrow, GA. June 2006

·  Guest Speaker – Career Day at Lovejoy High School - March 2006

·  Clayton County Chamber of Commerce Small Business Development Committee.& Ambassador

·  Captives Free Ministries – Community Relations Manager 2004 – Present

·  Corinth Baptist Church Jonesboro, GA – Deacon, Personnel Committee Chairman

·  Christ the Cornerstone Mission Board Member