TECHNOLOGY SUPPORT—SOUTH BEND COMMUNITY SCHOOL CORPORATION
Email Information
· Account is active until the last day of your employment.
· Messages in inbox remain for 6 months unless moved to a folder. Draft mail disappears in 7-10 days.
· Email should not be used for storage of files (do not Email files to yourself as we have to archive all mail/attachments for 5 years per legal requirements). Instructional personnel use My Big Campus for file storage or google drive. Administrative personnel use shared drive storage provided by Information System.
· NEVER, NEVER give your password or identifying info if requested in an Email. We will never send you an Email asking for it. Identity theft is widespread. Keep all your passwords secure. Never save your passwords so others can access them.
· If you feel your password has been compromised, you may change it by going to http://sbcsc.k12.in.us/mail and sign on, go to options at the top right under your name—choose change your password—(at least 8 characters long with UPPERCASE/ lowercase/number/symbol and save).
· URL is http://www.sbcsc.k12.in.us/mail -- please note: if you are outside the continental United States, you cannot access your Email using this web address; you can access Email if smartphone/ipad/tablet is set for Exchange Email account.
· Sign on is your user ID—note: your user ID does not include the @sbcsc.k12.in.us
· Important terms
o User ID is the part to the left of the @sbcsc.k12.in.us (an example is madams)
o Email address is the user ID and the @sbcsc.k12.in.us (an example is )
· Information for setting your smartphone, tablet, etc. for Email is:
o Select Exchange mail account; user ID does not include the @sbcsc.k12.in.us
o Domain is ad.sbcsc.k12.in.us and server is mail.sbcsc.k12.in.us
o The above information will help your vendor assist you; unfortunately, we do not have access to all the different devices and their setup information.
· Email from other accounts is not accessible while on the SBCSC network as we are legally required to archive all employee Email for 5 years and we can only archive what is sent/received using the SBCSC account.
· Email help—sign in to email click on ? at top left under your name and choose Help. Type in search term like Contacts, Folders, Calendars, Appointments, Request a Meeting and choose one of the topics that appear.
My Big Campus (MBC) Information
· My Big Campus is part social network, part learning management system, and part content management system.
· Address is www.mybigcampus.com
· Account is available for all instructional personnel.
o Use your user ID (do not type @sbcsc.k12.in.us) and password. You must also type in your school and then click on the school when it appears before you click on Login.
o Users working in multiple buildings will have only 1 sign on. If you have multiple buildings, Email to have district wide access. With district access, you will type South Bend Community School Corporation and then select it.
o Teachers have unlimited storage; file size is up to 100MB; also, YouTube videos for student use are available through MBC.
o Accounts are available for all students.
o MyBigCampus is a closed social network where students cannot communicate outside their buildings. Letter should be sent home to parents for primary and intermediate students. Letter is available at http://www.sbcsc.k12.in.us/tech
o Student accounts are already set up. Students will sign on same as CompassOdyssey. They will use firstnameID# and password is ID#.
o Student conversations are limited to teachers/students within their building.
o If something is written that is objectionable and erased, it is still available for administration to review.
o Students have unlimited storage and file size is 100MB.
PowerTeacher Information
· All teachers use PowerTeacher for Attendance and Grade Book. Use Firefox. Attendance should be taken daily per principal directions and grades entered on a timely basis. Attendance, assignments and grades are visible in the parent portal and student portal. Parent/student portal problems should be referred to your school office. Teachers should use the new launch (first time click on installer—this must be done on each different computer that is used.
· For training documentation and tutorials visit the Instructional Technology website — http://www.sbcsc.k12.in.us/teach
Google Apps for Education (GAFE) ****staff can use now—students coming soon****
· We are implementing Google Apps for Education this school year. When the implementation is complete, you will have the functionality of Google Apps except for Email. You will have access to Google Drive for cloud storage. Staff cannot use gmail as we are required by law to archive all Email for 5 years and that is done through the SBCSC mail account. To access Google Apps, go to http://google.com and sign in with your SBCSC Email address and Email password. You will then be asked to change your password. (special note: if you would like to have single sign on so your password for Google is the same as your Email—after you change your password for Google, go to your computer and sign on to SBCSC email http://sbcsc.k12.in.us/mail and at the top right under your name go to Options and change your password—(at least 8 characters long with Upper case/lowercase/number/symbol and save). Next time you sign on to Google you use your new SBCSC Email password. Remember for google you use email address ex. SBCSC email, you use only madams If you have problems, call Nate at 283-8240. Directions for students to sign in will be available 8/19 at http://sbcsc.k12.in.us/tech. Training will also be provided this fall on all the Google applications. For now go to https://www.google.com/edu/training/tools/ and http://learn.googleapps.com/ Chrome Browser will be on all teacher iMacs (not students). If you need Chrome on your teacher Mac, put in a Ticket http://helpdesk.sbcsc.k12.in.us
Problem or support needed . . . / What to do or who to see . . .On teacher iMac, teacher needs a password to login as other or if your password doesn’t work. Note: signing in as other gives you less filtering. There are no more server accounts—use My Big Campus or Google Drive for storage. / Use Email user ID and Email password; for problems contact Nate Tribbett 283-8240 or for problems or how to change password. If we do not recognize you, we will ask that you have your secretary call us and verify your identity.
Problem or support needed . . . / What to do or who to see . . .
Students can’t login to computer, My Big Campus or Google. Note: there are no more server accounts—use My Big Campus for storage or Google drive. / Complete a ticket for each student at http://helpdesk.sbcsc.k12.in.us Will need student first and last name, ID, grade, school. Student sign in is the same for My Big Campus. Use firstnameID and the password is the ID. Google sign in information can be found after 8/19 at http://sbcsc.k12.in.us/tech
I am new or have changed schools and need a PowerTeacher account. / Have your principal contact Kurt Miller () to set you up.
What password do I use for PowerTeacher?
. / http://powerschool.sbcsc.k12.in.us/teachers Use Email user ID and Email password http://powerschool.sbcsc.k12.in.us/admin Use Email user ID;Email password
Problems should be directed to Kurt Miller 283-8022. If he does not recognize you, he will ask that you have your secretary call him and verify your identity as part of your request
I need different access when I am in PowerSchool. / Have your supervisor contact Kurt Miller 283-8022 or for security.
Learning Connection account or sign in. / Instructional staff should apply for an account at http://learningconnection.doe.in.gov You do not need a code. Directions @ http://sbcsc.k12.in.us/tech Problem with password, Email Need training, contact
I can sign on to Learning Connection but don’t have any classes. / Have your principal check with Dr. Ritzler to see if they have been uploaded.
I need help with PowerTeacher Gradebook. / Call Maureen Hosinski 339-9725 or Email
I get message about java when trying to open my gradebook. / Click installer once and follow directions—after that you will always click on the Launch button.
My instructional computer/other equip does not work—or software needs to be added to computer—or software is not working:
work order is through the Internet—none are
to be put in the AS/400 to Service Bldg.
Classrooms/Libraries
Multipurpose labs /Read 180/LA labs
Business labs/Science labs/Math labs
Yearbook/Newspaper
AutoCad Labs
Other instructional equipment / Ticket is needed with room number and inventory # of equipment with a description of problem—if a lab, you should print a work order and tape to the equipment that is not working. Access Ticket system at http://helpdesk.sbcsc.k12.in.us and choose Technology Services.
Use your Email sign on and Email password. Be complete with all the info. Directions can be found at http://www.sbcsc.k12.in.us/tech Be sure that you check that everything is plugged in tight.
If your machine is not on the network, you can enter a Ticket in the library, lab or any other computer in the building. A Ticket must be in the system for the technicians to respond—please no emails.
Teachers can add software to the iMacs that does not violate copyright laws to their iMacs. The admin is teacher and the password is the normal password. If you don’t know it, Email asking for teacher password—give your school name.
My office computer/other equip does not work—or software needs to be added to computer. Includes engineer, social worker, AA, counselor, all non-instructional. / Office personnel should do a Ticket to Information Services at http://helpdesk.sbcsc.k12.in.us
I can’t print. / Check connections and do a work order at http://helpdesk.sbcsc.k12.in.us.
I need help with CompassOdyssey.
Remember to try http://co.sbcsc.k12.in.us
(don’t use www.) / Call Maureen Hosinski 339-9725 or Email
If signon/password is needed Email
Give your name, school grade and ID# (if you have moved, give old school and new school).
I need a password to do a web page or I am having trouble with my web page. / Call Maureen Hosinski 339-9725 or Email . Be sure to read help screens at top of Edline page. Helpful hints can be found at http://www.sbcsc.k12.in.us/teach
Inservices on instructional software. / Call Maureen Hosinski 339-9725 or Email
I need help with IEP’s on web or ISTAR/ICAN. / Email Marilou VanderGriend
I need an Email account.
Note: do not give your password to anyone. / See the office for a form and mail/fax to Technology Services Attn: Nate (fax 283-8236)
Form is also available at http://www.sbcsc.k12.in.us/tech
I can’t remember my Email password. / See your secretary and have her call Nate 283-8240 and verify that it is you. We need to verify identity before releasing passwords.
I can’t access Email. / url is http://www.sbcsc.k12.in.us/mail Make sure your caps lock is not down. Also make sure that you can go to other sites like http://www.cnn.com If you can, then retype the address for Email. After checking, if problem continues, call Nate 283-8240.
I can’t access the internet. / Have you tried different sites/browsers? If yes, enter Ticket at another machine in the building using http://helpdesk.sbcsc.k12.in.us. If bldg. problem, call 283-8240.
I need a bulb for my overhead projector. / Every school can have someone designated who can have a couple of extra on hand. Bulbs are furnished by media services—procedure is to put old bulb box (throw bulb away) in AV bag with name and school and a replacement is sent. Emergencies—call 283-8241. LCD projector bulbs are purchased by the school—contact Deb for prices at 283-8241.
I need forms to order videos from AV. / Call Deb Ray 283-8241 and request forms; we would prefer to have forms submitted through school mail or Email or helpdesk. Forms available at http://www.sbcsc.k12.in.us/video
I need to know what is available in the video collection. / Go to http://www.sbcsc.k12.in.us/video Directions are there for searching to see what VHS or DVD is available. Firefox allows for easier searching.
My TV, VCR, AV, electronic whiteboard or security radio is not working. I need a new projection screen. / Use the Ticket system http://helpdesk.sbcsc.k12.in Or call repair in to Deb Ray 283-8241 who will help you do a ticket. She will also send the building engineer a screen to hang in the room.
We are having a school event and need to reserve additional AV equipment. / Call Deb Ray 283-8241 and reserve. Small equipment items will need to be picked up at Edison Door 5 2701 Eisenhower Dr. from 7:30—4:00. Sorry, we can’t deliver.
We are having a special school event and will need to have a sound and/or lighting technician present for rehearsal and performance. Should not schedule Sunday events. / Complete Request for Media Technical Assistance form, which is available in your office, or call 283-8241 for form. It is wise to reserve date before tickets, etc. are printed. Except for extraordinary circumstances, form should be sent at least 3 weeks before event. Technician confirmation will be sent next day. Forms also available at http://www.sbcsc.k12.in.us/tech Fax form to 283-8236.
I need my computer connected to my TV; Make sure the computer is by TV. / Call Deb Ray 283-8241 for a dongle and cable.
I have found a site that should be blocked or unblocked on the Internet. / Email with complete address of the site. Sites from YouTube are always accessible by teachers who are logged in under “Other”. Directions http://www.sbcsc.k12.in.us/teach on how to add YouTube sites to My Big Campus. Note: never rely on Lightspeed—adult supervision is always required—no students in labs without an adult at all times.
I am having trouble My Big Campus. / Contact Maureen Hosinski
I am having trouble or need help with tipline. / Email or call 283-8244.
I am interested in having an announcement made to all parents. / Contact your building principal who sets up School Messenger with Dave Jozwiak
Direct questions to Find more information at http://sbcsc.k12.in.us/tech training info at http://sbcsc.k12.in.us/teach 8/12/14