Basilio (Leo) Vitale

Basilio (Leo) Vitale

25 Ozone Ave.

Cedar Grove, NJ 07009

Home: 973-857-2598 e-mail: Cell: 973-902-8923

Professional Profile:

Extensive experience in customer/sales service, production planning, scheduling and shipping/receiving with a major supplier of packaging for high-end cosmetic, personal care and pharmaceutical industry clients. Responsible for handling all phases of customer orders from pre-production to delivery. Knowledgeable in all folding carton manufacturing processes including pre-press, gravure sheet-fed printing, offset lithography, hot leaf stamping, embossing and converting operations.

A detail oriented problem solver with the ability to motivate team members and improve procedures and systems, is seeking a customer/sales service position with an organization focused on maintaining the highest level of customer satisfaction.

EXPERIENCE HIGHLIGHTS

·  Coordinate new launches and repeat business between the customer purchasing and engineering departments to ensure total customer satisfaction. Responsible for customer quotations, as well as, processing all customer artwork, die samples, and ink matches.

·  Responsible for division shipping forecast, order bookings report, tracking order cycles and on time delivery.

·  Monitor finished goods inventory to ensure that excess items are applied to new orders and all materials are managed within terms established by the client.

·  Developed system for tracking orders and monitoring order entry that reduced the order entry cycle by forty percent. Provided weekly orders status reports to customers.

·  ISO 9001 certified internal auditor.

·  Cycle time reduction team member.

·  Sales Excellence Certificates in Customer Service Management and Negotiating.

·  Proficient in Microsoft office suite, Lotus Notes, Oracle 11i, HP Order Entry, Internet.

·  Recognized for providing the highest quality service and establishing an excellent rapport with difficult customers.

WORK HISTORY:

Entire work career with Shorewood Packaging Div. International Paper/Union Camp Corporation in various locations in Northern NJ

2002 – 2010

Sr. Customer/Sales Service Rep

·  Key member of Customer/Sales service team focused continuous improvement in customer satisfaction

·  Coordinated and managed customers orders with various manufacturing plants

·  Provided and monitored sales forecast, orders tracking, costing, estimating, quotations and orders acknowledgments

·  Handling new customer projects (development, design, graphics)

·  Implemented value analysis and cost savings to customer in excess of $200,000 dollars

·  Managed customers inventory through demand planning and was able to reduce customers inventory by twenty percent

1990 – 2002

Customer Service Manager & Customer Administration Manager

·  Managed four-person customer service department responsible for accounts yielding $70 million in annual sales.

·  Personally handled customer service function for several major accounts.

·  Responsible for tracking and reporting on all aspects of $70 million division.

·  Liaison between sales and manufacturing to ensure production

requirements are met.

·  Frequently recognized by management, associates and customer for providing outstanding service to internal and external customers.

1986 – 1990

Customer Service Specialist

·  Responsible for all aspects of order entry and processing, including receipt and review of new orders.

·  Extensive communication with scheduling and manufacturing to assure accuracy of orders and timely delivery.

·  Daily communication with Customer regarding approvals for new items, status reports, drawings, color matches and request for samples.

1984 - 1986

Production Scheduler

·  Manage production scheduling encompassing one sheeter, three printing presses, two coaters and four die cutters. Full responsibility for stripping, breakdown and flat pack functions. Plus schedule production for eight finishing machines and windowing machines

·  Coordinate supplier outsourcing as needed

·  Generated daily and weekly production schedules and weekly production status reports.

1981 – 1984

Shipping & Receiving Assistant Manager

1974 – 1981

Truck Driver, Fork Lift operator & Warehouse Checker

EDUCATION:

2 Years – general studies at Essex County College

High School Graduate

References available upon request