DEPARTMENT: Information Technology Department

The Canadian International School of Phnom Penh (CIS) is an accredited school that opened its doors on August 6, 2012 as a preschool and currently offers programming for students from nursery (18 months) to grade 8 for the 2017-2018 school year. Wewill continue to add grades until wecelebrate our first graduatingclass. CIS uses a Canadian curriculum from the province of Alberta. The Alberta curriculum is recognized throughout the world and students graduating with a diploma from an Alberta accredited international school have received acceptances from over 200 universities worldwide.

JOB Announcement

IT Manager

DEPARTMENT: Information Technology Department

CONTRACT TYPE: Full-time permanent

LOCATION: Koh Pich Campus, CIS, Phnom Penh, Cambodia

REPORTS TO: Principal/ Head of Business Operation

PURPOSE STATEMENT:

Under general supervision of The School Principal, which develop and ensure that the school systems are effective running.

Responsibilities:

Desktop & Application Support

·  Perform a wide range of hardware troubleshoot and upgrades.

·  Detect, diagnose and resolve most PC, printer and peripheral device faults.

·  Follow instructions to install and upgrade client/server applications (such as the school’s MIS).

·  Identify and install essential software patches.

·  Identify application compatibility issues.

·  Manage Email System such as creating new email addresses, resetting password and managing the mailing list.

Server & Network Support

·  Manage active network components including switches, wireless access points and controllers.

·  Install software on server, troubleshooting installation.

·  Maintain hardware and software on the server.

·  Manage Printing.

·  Create network shares and manage access rights.

·  Setup disk caches and firewalls, and maintain Internet filtering systems.

·  Manage remote access to the school’s network.

Configuration & Installation

·  Design and apply a simple process to manage configuration and change within the school.

·  Assist in creating and implementing a structured approach to rolling out new hardware or software, including procurement, testing and assessing the needs for user training.

·  Manage collection of, appropriate access to, and storage of relevant data.

·  Plan and implement installation of PCs, printers, interactive whiteboards, projectors and other network and ICT devices.

Continuity, Maintenance & Security

·  Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

·  Assess and differentiate risks to key systems and develop appropriate individual system recovery procedures.

·  Develop a maintenance schedule.

·  Maintain an up to date inventory of hardware and of software licenses.

·  Identify failing systems and suggest solutions.

·  Responsible for developing and implementing backup and virus protection policies.

·  Ensure school policy on staff and pupil access to data and files is implemented.

·  Maintains quality service by establishing and enforcing organization standards.

Service Request Management

·  Interpret detailed diagnostic information

·  Priorities resolution and determine whether external support is required.

·  Monitor and manage server logs and use them to inform developments/support.

·  Produce reports from the support log to provide basic management information on the volume and nature of requests.

Strategy & Planning

·  Maintains school's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

·  Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

·  Have an overall view of the capabilities of the school’s ICT service and contribute to continuous improvement to meet future needs.

·  Plan for major developments of the ICT service and project manage their implementation.

·  Directs technological research by studying school goals, strategies, practices, and user projects.

Budget & People Management

·  Ensure ICT in school is best value and fit for purpose.

·  Support the full range of financial planning for ICT including purchasing and help to estimate future budget requirements.

·  Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

·  Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

·  Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Requirements:

Experience & Knowledge

·  Substantial practical experience in developing, installing and maintaining IT networked systems.

·  Substantial experience of supporting end user desktop environments.

·  Substantial experience of working in an IT and IT network environment.

·  Experience of supervising IT Support Officer.

·  Knowledge of a wide range of different hardware and software.

·  Understanding the network standards such as TCP/IP Network.

·  Current knowledge of IT and IT Networks.

·  Familiar with Google Apps or G Suite for Education.

·  Demonstrable knowledge and experience of workstation environments, e.g. Microsoft Windows, Mac OS, Linux.

Skills & Abilities:

·  Good interpersonal and written skills.

·  Good communication skills.

·  Demonstrable track record in customer care/service skills.

·  Methodical approach to problem solving and attention to detail.

·  Good time management and organizational skills.

·  Willingness to develop IT skills and knowledge.

·  Ability to understand, discuss and explain technical problems with non-technical staff and students.

Personal Attributes:

·  An interest in and preferably experience with working with a wide spectrum of students.

·  The ability to work as a member of the team.

·  Flexibility and adaptability.

·  Ability to multi-task.

·  Proven completer finisher track record.

·  Commitment to professional development and a track record in updating skills on a regular basis.

·  High levels of interpersonal skills to cope with increasingly demanding of IT support.

·  Ability to work under pressure.

·  Willingness to upgrade qualifications, technical knowledge and skills.

Qualifications:

·  The post holder should hold at least Bachelor degree of Computer Science or equivalent.

·  At least 3 year experience in the field related.

·  Other qualifications in IT, e.g. Microsoft or Cisco would be an advantage

·  Professional English proficiency.

How to Apply:

Qualified candidates are invited to submit their CV and Cover Letter to following address:

Canadian International School of Phnom Penh:

Diamond Island, Elite Town Street, Tonle Bassac, Phnom Penh, Cambodia.

Phone: 023 900 399

Email:

Website:

Deadline: October 15th, 2017