Job Title:Operational Delivery Administrator - South East Region

Job title:Operational Delivery Administrator - South East Region

Salary band:Band 7, £14,682 to £19,771 (pro rata)

Hours:40 hours per week, 24/7 rota, 1 year FTC

Accountable to:Operations Delivery Coordinator

Location:Ambulance Control Centre, Guildford

Job summary

To work as part of the control centre team to provide an effective communication link with the public, other services/agencies and SJA staff. To handle incoming requests and quotes for emergency, routine and specialist ambulance transport and then allocating and dispatching ambulance vehicles where applicable. The Operational Delivery Assistant will also participate in the resourcing of staff, vehicles and logistics where needed.

, induction, career management

Main duties and responsibilities

To provide effective telephone answering to the general public, health care professionals, emergency services, SJA staff and other agencies as required.

To provide where needed quotations to the customers / potential customers of SJA.

Ensuring that all quotations are clearly logged on the system, allocated to the appropriate resource and where needed additional crew, vehicles or logistics support is sought.

In liaison with the Ambulance Team Leaders and under instruction from the Operational Delivery Coordinator, play an active role in the resourcing of service activity.

To receive and record all elements of required patient related information on computer terminals.

To utilise the district ambulance planning process and input all confirmed data onto the Duty Information Planning System (DIPS).

To dispatch ambulances to incidents as required.

To act as a point of contact for SJA operational staff, providing help, guidance and support where required.

When instructed by the Operational Delivery Coordinator, provide reports from DIPS and tracking systems as required.

Checking timesheets, filing and administration duties as required.

To perform any other duties commensurate with these responsibilities, the band of the post and skill and qualifications of the post-holder.

Review of this description

This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of St John Ambulance. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework.

Ambulance Control Assistant

This is a specification of the experience, skills etc. that are required to effectively carry out the duties and responsibilities of the post (as outlined in the job description) and forms the basis for selection.

Requirements / Essential and desirable criteria / Method supporting assessment

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Education/qualifications

Educated to GCSE level or equivalent (Grade C) / √ / Application Form
Experience
Experience of using computerised systems / √ / Application Form/Interview
Experience of working successfully within a team / √ / Application Form/Interview
Experience of undertaking office administration / √ / Application Form/Interview
Experience of dealing with customer and employee queries / √ / Application Form/Interview
Skills, knowledge and abilities
Good communication skills / √ / Interview
Ability to use Microsoft Office applications at an intermediate level / √ / Application Form/Interview
Ability to prioritise and demonstrate attention to detail / √ / Application Form/Interview
Understanding of importance of customer service and working with service level agreements / √ / Application Form/Interview
Motivation
Ability to work on own initiative / √ / Application Form/Interview
Willing to adapt and learn new skills / √ / Application Form/Interview

Initials and date of preparation:PMC, 04/10/12

is a specification of the experience, skills, etc. that are required to e) and