EMS: What do we need to know?
1. Exact location where help is needed.
2. Call back telephone number.
3. Exact problem. (What happened)
4. How many people are hurt.
5. Age of the patient.
6. Sex of the patient.
7. Is the patient conscious (awake).
8. Is the patient breathing.
Depending on the “Chief complaint” (exact problem) additional information will be asked; ranging from one (1) to ten (10) questions. This is to aid in determining the most appropriate and efficient response to help the patient. Help is not being delayed by answering these questions. Once the appropriate response has been dispatched, instructions will be given by phone to assist the caller in helping the patient until emergency units arrive.
FIRE: What do we need to know?
1. Exact location where help is needed.
2. Call back telephone number.
3. Name of caller.
4. Exactly what happened/What type of call is it?
a. Rescue
b. Fire (house, brush, trash, vehicle, etc)
c. Trees, power lines down
d. Smoke in area
e. Gas leak
f. Lightning strike
5. Is there any threat of personal injury
6. If injury, what type of injury.
7. Any hazardous circumstances
8. Any unusual circumstances present
Any additional information as each call mandates.
Fire department personnel act as “first responders”, which means that they will respond to your medical emergency if necessary. They are sometimes closer than EMS so while waiting for EMS to arrive, they can help you and stabilize the patient.
Law Enforcement:
What do we need to know?
1. Where: the incident occurred.
Where: help is needed.
2. The phone number you are calling from.
3. Who: needs help.
Who: is calling
Who: is involved
4. What: type of help is needed
What: is happening
5. When: did the incident occur
6. Weapons: are any involved
Weapons: want type of weapon
7. Alcohol or Drugs: Is anyone impaired
Additional information as each call mandates.
NON-EMERGENCY NUMBERS
Carolina Beach PD……………458-2540 Kure Beach PD……………...... 458-7586 NHC Fire Services……………..798-7420 NHC Sheriff’s Office………….798-4200 New Hanover Regional EMS..…343-4800 Wilmington Fire Dept………...... 341-7846 Wilmington Police Dept……..…343-3600 Wrightsville Beach PD………….256-7911
New Hanover County Public Safety Communications 911 Center… 452-6120
To schedule a tour or presentation please call: 798-6920
Remember: If you need Law, Fire, or EMS to respond, do not hesitate to call 911.
New Hanover County Public Safety Communications
230 Government Center Dr., Suite 185
Wilmington, NC 28403
Phone (910798-6920
Fax (910)798-6904
NEW HANOVER COUNTY EMERGENCY MANAGEMENT & 911 COMMUNICATIONS
We Serve
Because
We Care
OVERVIEW OF 911
New Hanover County Public Safety uses a system know as enhanced 911. It provides the answering point with information such as the resident’s or business’ name, address, phone number and any other information entered into the database. While this information is provided on the screen, it is not always correct; therefore, the call taker must confirm and verify the information with the caller.
What happens when you dial 911?
When requesting any type of Emergency Service, it is important to remain calm and listen to the questions being asked by the telecommunicator in order to obtain the most quick and efficient response from emergency units. Our center uses Emergency Dispatch software that displays specific questions to ask callers that will assist the responding units and also provides pre-arrival instructions to assist the caller until help arrives on scene.
What if you call from a cell phone?
The 911 center telecommunicator receiving your call only sees information on the screen about your cellular service provider, including your cell phone number. You should be ready to provide the telecommunicator with location information. This way you will get the help you need without delay.
You should dial 911 when:
Ø You need police, fire or medical response.
Ø You see fire or smoke.
Ø Life or property is in danger.
Ø A crime is being committed.
Ø A fight is in progress.
Ø You witness a crime being committed.
Ø You have been injured
You should not dial 911 when:
Ø To get road or weather conditions.
Ø To report area power outages.
Ø To ask for directions or the current time.
Ø To ask what time the fireworks or other community celebrations begin.
These types of calls tie up the telephone lines and prevent someone with an emergency from getting help quickly. Non-emergency telephone numbers for appropriate agencies can be found in your telephone directory or are available online at several websites, or you can call 411 for directory assistance.
OUR MISSION:
The primary mission of the New Hanover County Public Safety Communications Center is to provide dispatch and emergency communications functions for all emergency response agencies in New Hanover County and the City of Wilmington. The first and foremost priority for New Hanover County 911 Communications will always be emergency responder safety. Additionally, we will never lose sight of the fact that the citizens of New Hanover County entrust their safety and well-being to our care. New Hanover County 911 Communications has made a commitment to provide the citizens with the fastest and most efficient response to emergency calls possible. In our centralized call-taking facility, highly skilled individuals using the most advanced communication technology available are able to accomplish this goal. It is our promise to constantly evolve with the ever-changing arena of emergency communications, never resting on our laurels or allowing ourselves to become complacent where human life is concerned. Whatever the emergency YOU can count on US!
INTERESTED IN JOINING OUR TEAM?
Are you highly motivated? Are you in search of a more fulfilling career? Have you ever considered what it is like to have a job where each day brings new and exciting challenges and where each day you have a chance to help others? If so then you might be interested in knowing that we are always looking for interested individuals. If you are interested in an exciting, fast paced career helping others, you may apply online @ NHCGOV.com.