CALIFORNIA STATE UNIVERSITY, LONG BEACH
COLLEGE OF HEALTH AND HUMAN SERVICES
HEALTH CARE ADMINISTRATION PROGRAM
HCA 312 – Health Personnel Management
Spring 2008 – Syllabus
Instructor: Brenda Freshman, PhDOn Campus:
Campus Phone: 562/985-1962
Office Hours: : Monday 4:30pm – 6:30pm. Tuesday. 2:30-3:30pm, & by appt..
Office Location: ETec-101
Home: 310-451-2427 / Course: 6981
Class Meets 1/28/08-5/19/08
Monday, 7-9:45 p.m. (ET-105)
Additional Contact Information:
HCA Program Administrative Coordinator: Deby McGill,
Tel. 562/985-5694; fax 562/985-5886
A. Course Description
The management of human resources in health care setting. Principles and methods of personnel work such as employee, recruitment, selection, retention, training, evaluation, and wage and salary administration and labor management relations.
B. Teaching/Learning Objectives
Students who have completed the course should be able to gain a grasp of Human Resources Management functions, become familiar with techniques and tools, and be aware of recent developments that impact the workforce in a healthcare setting.
C. Required Text:
1.Managing Human Resources, 14th edition, Bohlander, Snell, 2007, Thompson South-Western Publishing,
2. *Additional required cases and articles might be provided by the instructor posted on Beachboard and/or distributed in class.* (*If you miss a class lecture it is your responsibility to procure materials distributed.)
D. CLASS SCHEDULE AND ASSIGNMENTS**
Week # - Date / Topic / Reading, Activities & Deliverables*1 January 28 / Introduction, course overview: organization, goals, expectations and assignments / Introductions, Submit student information sheets, Review syllabus, Ask questions.
2 February 4 / The Changing Nature of Human Resources: Health Care Focus
Strategy and Human Resource Planning / Read: Chpt. 1 & 2
3 February 11 / EEO and HRM / Read: Chpt. 3
4 February 18 / Job Analysis, Employee Involvement and Flexible Work Schedules / Read: Chpt. 4
5 February 25 / Expanding the Talent Pool: Recruitment and Careers / Read: Chpt 5
6 March 3 / Employee Selection
Presentation Case Write Up Format Introduced / Read: Chpt. 6
7 March 10 / Training and Development / Read: Chpt. 7
8 March 17 / MIDTERM / Study for Mid Term
9 March 24 / Appraising and Improving Performance / Read: Chpt. 8
Due: Presentation Topic Selected
March 31 / Spring Break
10 April 7 / Managing Compensation
Pay-for-Performance / Read: Chpt. 9 & Chpt. 10
11 April 14 / Employee Benefits / Read: Chpt. 11
12 April 21 / Safety & Health / Read: Chpt. 12
13 April 28 / Employee Rights and Discipline
The Dynamics of Labor Relations / Chpt. 13 & 14
Due: Presentation case write ups
14 May 5 / Presentations / Prepare & Study
15 May 12 / Presentations / Prepare & Study
16 May 19 / FINAL / 7:15-9:15PM
**Instructor reserves the right to alter or change assignments. Changes in the syllabus will be announced in class, via email and on the beachboard. It is a student’s responsibility to remain updated on course changes.
E. Other Requirements: E-mail address and Internet access to use the online BeachBoard course software system. If you have trouble with registration, contact the CSULB Technology Help Desk by phone at 562-985-4959 via e-mail at or in-person at the North Campus Center. NOTE: Use Internet Explorer as your browser for BeachBoard
F. Methods of Evaluation
Learning Activity Pts.
Reading Mind Dump……………… / 33 (3 x11)In Class Exercise…………………….. / 33 (3 x 11)
Mid Term……………………………… / 35
Final………………………………………. / 35
Presentation Case Write Up….. / 20
Presentation………………………….. / 21
Peer Feedback………………………. / 10 (5 x 2)
Attendance/on time………………. / 13 (1 x 13)
Total Points / 200
Grading
A 90%+ C 70- 79% F below 60%
B 80-89% D 60-69%
G. Assignments
G1. In Class Assigned Reading Mind Dumps (3pts x 11):
At the beginning of each class session you will have the opportunity to write on blank paper as much as you can remember from the week’s reading assignment (usually 5 minutes only, however this will vary with the assignment). You will receive between 0 and 3 points, based on quality and quantity. Quality measures are accuracy, depth and legibility. Quantity measure are how much you put on a page. The number of pages is not a factor, but the # of words that can be read and are legible will earn you the points. These papers will be collected and scored, and saved in a folder for you, to be returned during your mid-term and final exams. These will be the only notes you can use during those exams.
G2. In Class Exercises (3pts x 11)
Each class session there will be an exercise and a written deliverable associated with it. Sometimes these will be team activities, in those cases everyone on the team will receive the same score. Sometimes the deliverable will be an individual assignment.
G3. Exams (35 pts each, midterm and final)
There will be a mid-term and a final exam (short answer, mini-essay, multiple choice/T-F format). The exam questions will come from the readings, class lectures, and student presentations. The mid-term will cover the first 7 weeks of instruction; the final will be cumulative, emphasizing material from weeks 8-15. Students absent for either the mid-term or final exam must provide written third party documentation of unforeseen and unavoidable circumstances in order to be eligible to take a make-up exam. Disabled students who qualify for alternative testing arrangements, please advise the instructor at least 2 weeks prior to the exam.
G4. Presentation Case Write up (20pts):
The case application will look at an HR challenge in a healthcare setting such as, “Staffing, ” “Executive Compensation,” or “Training.” A general topic list will be provided in class, however you are encouraged to come up with your own case example. You will turn in a 1-3 page executive summary that will outline the case problem and either real or suggested solution. A format for this summary will be provided in class and further discussion about the assignment will take place at that time. This document will be the summary and content for your in-class presentation.
Grading is based on clarity of writing, use of proper grammar, organization of the material, your critical insights and interviews and your ability to add additional references to clarify and support your conclusions.
G5. Presentations (21pts)
You will be required to present your application case to the class in a 10 minute oral presentation. Audio/visual aids may be used in this presentation. Grading is based on clarity of presentation, comprehensiveness of research, and relevance to Personnel Management in Health Care.
G6. Peer Feedback Form (5pts x 2)
During presentations each student will provide feedback to every other student. These feedback forms will be reviewed by the instructor and points will be tabulated on the following criteria (honesty, depth, inclusion of both positive comments and opportunities for improvement, & legibility)
G6. Attendance/On-time/Participation (1pt. X 13)
You are expected to engage with the material, ask questions, respond with answers and participate fully in the class session. In order to do this you need to be in class. There will be a attendance roster that you must sign each session to eligible for this point. This sheet will only be available to sign the first 5 minutes of class. Then it will be replaced with the “late sheet.” The sheets will be available near the entrance, please sign in on arrival.
H. Class Preparation.
You are expected to have read the assigned readings before the class session, to be
prepared to comment on the material (including the exercises) and to actively participate in
class discussions. Lectures will cover highlights of the reading and include supplementary
information. If you have trouble understanding what you read or hear, please ask for
clarification in class or make an appointment with me to discuss the problem area(s). Disabled students requiring special accommodations, please advise instructor.
I. Participation and Class attendance is critical. Unexcused absences will impact a student’s participation grade as follows:
Each unexcused absence will lose 7 points for the day, per the grading assignments identified above. 3 pts lost for the mind dump exercise, 3 pts lost for the in-class exercise, 1 pt lost for attendance/on-time/participation. There will be no make up opportunities for unexcused absences. However if you have one unexcused absence you can make up the points through extra credit activities. See that section below.
Excused absences will have the opportunity for a make-up assignment to regain the 7 lost points. Excused absences must conform to university policy. THERE WILL BE NO EXCEPTIONS. Make-up assignments and documentation for excused absences must be turned into the professor within 2 weeks of the absence date. It is the student’s responsibility to provide documentation and meet with the professor for to obtain the make-up assignment.
Attendance policy conforms to University policy: http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2001/01/.
A portion of this policy is pasted below:
“EXCUSED ABSENCES
Students may have a valid reason to miss a class. When any of the following reasons directly conflict with class meeting times, students are responsible for informing faculty members of the reason for the absence and for arranging to make up missed assignments, tests, quizzes, and class work insofar as this is possible. Excused absences include, but are not limited to:
1. Illness or injury to the student
2. Death, injury, or serious illness of an immediate family member or the like
3. Religious reasons (California Education Code section 89320)
4. Jury duty or government obligation
5. University sanctioned or approved activities (examples include: artistic performances, forensics presentations, participation in research conferences, intercollegiate athletic activities, student government, required class field trips, etc.)
Faculty members are not obligated to consider other absences as excused.
DOCUMENTATION
Faculty members may require students to provide documentation for excused absences.”
L. Extra Credit: You may earn up to 10 extra credit points for the following activities:
a. Submit a 1-page abstract and commentary of a book, article (published since 2003) or website that you would recommend for the bibliography (up to 3 points).
b. Attend a HCA Student Forum meeting (2 points), use the HCASF student forum sign in sheet to prove attendance. Or attend another other professional healthcare association meeting (3 points); bring proof of attendance and provide a 1 page executive summary of the event
c. Invite a guest speaker to class; please discuss with instructor first (4 points)
d. Join the American College of Healthcare Executives (3 points); Health Care Executives Association (2 points); Women in Health Administration (2 points); HCA Student Forum (2 points) or other related organization ONLY with pre-approval from the professor.
M. Cheating And Plagiarism. Please be aware of and ensure that your behavior conforms to University Policy. See: http://www.csulb.edu/divisions/aa/curriculum_handbook/catalog/05-06/documents/regs.pdf. Although the University catalog does not cover this aspect of plagiarism, please be aware that it is NOT acceptable to submit the same paper for two courses. If you want to write a paper on the same topic area for two different courses, you must submit two different papers. If I discover that you have submitted the same paper for another course, you will receive a failing grade for your paper in this course.
N. Performance Expectations and Deadlines. Assignments are due on the date specified. Late assignments lose 10% of points for each day past the deadline.
O. Withdrawal policy. Per University policy; see: http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2002/02/. Withdrawal after 2nd week and before final 3 weeks “permissible for serious and compelling reasons;” instructor will evaluate student withdrawal requests on a case by case basis.
P. Bibliography and Additional Readings and On-Line Resources
Joan Leibler,Charles McConnel Management Principles for Health Professionals. Sudbury, MA: Jones & Bartlett. 2004.
Leiyu Shi. Managing Human Resources In health Care Organizations. Jones & Bartlett. 2007.
Robert L. Mathis and John H. Jackson, Melissa Acuna. Human Resource Management, Eleventh Edition Publisher, South-Western, a division of Thomson Learning Copyright, 2005.
Stephen Shortell, Arnold Kaluzny, Health Care Management, Organization Design and Behavior. (5th Edition) Thomson Delmar, 2006.
Additional Readings & Case Resources
Modern Healthcare, Jan 8, 2001 v31 p22
HMA changes management; CEO resigns; company officials say succession plan shouldn't worry Wall Street. Barbara Kirchheimer
Nursing Administration Quarterly, Wntr 2002 v26 i2 p34(9) Role--job functional mapping: a workforce design tool for 2000.
Nursing Economics, Sept-Oct 2006 v24 i5 p263(3)
Evaluating recruitment process through 'Mystery Shops'. (Column) Karen A. Hart
Medical Economics, August 5, 2005 v82 i15 p43
Is your office manager a tyrant? An administrator with bad people skills can scare off good employees. Here’s what to do if you’ve got a bully. Robert Lowes.
Gaining momentum; New incentive plans likely to emerge. Michael Romano.
Modern Healthcare Oct 31, 2005 v35 i44 p7 (444 words)
US Newswire, May 21, 2007 pNA
U.S. Department of Labor's OSHA Unveils New Pandemic Flu Guidance for Healthcare Workers.
Modern Healthcare, March 12, 2007 v37 p10
Squaring off; Labor, hospitals do battle over union election rules. Melanie Evans
Anothony Kovner, Duncan Neuhouser. Health Services Management, a book of cases. (5th ed.) Health Administration Press: Chicago. 1997.
Jonathon Rakich, Beautfort Longest, Jr., Kurt Darr. Cases in Health Services Management. (3rd ed.) Health Professions Press. 1995.
On-Line Resources:
· Society for Human Resource Management http://www.shrm.org/
· International Association for Human Resource Information Management (IHRIM) http://www.ihrim.org/
· International Public Management Association for Human Resources http://www.ipma-hr.org/
· United States Department of Labor Occupational Safety and Health Administration http://www.osha.gov/
· California Health Line, a service of California Health Care Foundation, daily Internet news on healthcare in California, www.chcf.org
· Journal of Science and Health Policy, www.scipolicy.net
· National Information Center for Health Services Administration, www.nichsa.org (web links to American College of Healthcare Executives, American Hospital Association, American Health Information Management Association)
· American College of Healthcare Executives, ache.org
· American Hospital Association, aha.org