Society of St. Vincent De Paul
Job Description
JOB TITLE: Key Holder at Thrift Stores
REPORTS TO: Store Manager and Assistant Store Manager
DEPARTMENT: Thrift Store
OVERVIEW
This step position has additional responsibility for a cashier/stocker/receiver who wants to advance to a management position and has an above average, proven work record. This position performs the management processes required to open and close the store and a resource for employees to ensure the success of SVdP’s mission.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receiver/Stocker/Cashier and Key Holder Responsibilities:
· Must be able to work a flexible schedule to open or close the store.
· Performs all the requirements of current position with an above “competent” rating.
· Must have a proven work record that continues to be above “competent” and supports the mission of SVdP.
Financial Responsibilities:
· Accountable for keeping proper inventory controls and cash controls.
· Operates the POS system, opening and closing, completes credit and cash refund transactions.
· Uses own transportation to complete bank deposits.
Store Management Responsibilities:
· Assumes responsibility of total store operation when on duty or acting as the manager.
· Assists with processing, stocking, pricing and merchandising donated items.
· Knowledgeable about product and services and ensures that customer service resolution procedures are followed by staff and volunteers.
· Assists with making appropriate schedule changes due to absences.
· Other duties as assigned.
Employee Relations Responsibilities: (employees and volunteers)
· Assists applicants with the application process and provides information regarding the hiring process.
· Plans, organizes staff assignments; examines work for exactness, neatness and conformance to policies and procedures.
· Must be a respected resource to other employees.
· Gives recognition to staff for their performance.
· Limited supervisory responsibilities.
Organization Mission and Policies:
· Supports and demonstrates excellent customer assistance by following the SVdP’s customer service motto to “Serve our Valuable Customers with Distinction and Purpose” which defines “our valuable customers” as co-workers, donators, vendors, organizational contacts and thrift store consumers.
CORE VALUES AND COMPETENCIES
The following values and competencies are expectations for an individual to perform this job successfully.
· Leadership – The ability to positively impact others generating commitment and high performance.
o Inspires others to make a difference and contribute.
o Creates an atmosphere of teamwork and collaboration: listens, fosters dialogue and facilitates joint problem solving.
o Recognizes and respects individual differences, treating others with fairness, courtesy and good faith.
o Admits mistakes, accepts feedback, demonstrates the capacity to work as part of a team.
· Communication – The ability to skillfully use interpersonal influence and create relationships characterized by dignity and respect.
o Understands and empathizes with others.
o Communicates with and responds to customers, volunteers, fellow workers, and other in a professional, timely, helpful and courteous manner.
· Results Orientation – The ability to prioritize and focus on getting things done efficiently, effectively and in a timely way.
o Sets challenging and realistic goals for self and others.
o Prioritizes work to focus on the most important items.
o Pitches in to help others get things done.
o Demonstrates responsibility and accountability for achieving goals and results.
o Supports others in achieving results and shares responsibility and accountability.
o Adheres to the SVdP’s Handbook policy regarding attendance, punctuality and time-off requests.
· Continuous Improvement – The drive to ensure personal and organizational competitiveness through continuously improving.
o Consistently applies knowledge and expertise to ensure high standards of performance.
o Seeks and takes advantage of opportunities to increase knowledge and expertise of self and others.
EDUCATION, CERTIFICATIONS AND EXPERIENCE
· High school diploma or general education degree (GED).
· 2 plus years related experience and/or training; or equivalent combination of education and experience.
SKILLS AND ABILITIES REQUIREMENTS:
· Experienced operating a POS cash register system or will train.
· Proven math and balancing skills.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
· The employee must frequently lift and /or move up to 50 pounds and occasionally lift up to 100 pounds.
· The employee is regularly required to Stand, Walk, use hands to finger, handle, or feel, reach with hands and arms, Talk, Hear, Climb or balance.
· The employee is occasionally required to sit.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
· This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)
· The employee occasionally works near moving mechanical parts.
· The employee occasionally works in high precarious places.
· The employee is occasionally exposed to outdoor weather conditions.
Third Key Holder 2015