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Administration

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Alharbi, Awadh, and Michael Middleton. 2012. "The relationship between academic library usage and educational performance in Kuwait." Library Management no. 33 (1/2):86-94. doi: 10.1108/01435121211203347.

Bell, Steven. 2010. "Fit Libraries Are Future-Proof. (cover story)." American Libraries no. 41 (10):37-39.

Bernon, Jean. 2008. "Why and How to Measure the Use of Electronic Resources." Liber Quarterly: The Journal of European Research Libraries no. 18 (3/4):459-463.

Binkley, Yildiz Barlas. 1994. Total Quality Management (TQM) and its impact on higher education with emphasis on academic libraries, Tennessee State University, United States -- Tennessee.

Brooks, Monica Garcia. 2007. Organizational leadership in academic libraries: Identifying culture types and leadership roles, Marshall University, United States -- West Virginia.

Brophy, Peter, and Kate Coulling. 1996. Quality management for information and library managers. Aldershot, Hampshire ; Brookfield, Vt: Aslib/Gower.

Burns Jr, Robert W. 1978. "Library use as a performance measure: its background and rationale." Journal of Academic Librarianship no. 4 (1):4-11.

Childers, Thomas A., and Nancy A. Van House. 1989. "The grail of goodness: The effective public library." Library Journal no. 114 (16):44-49.

Cooper, John Martin. 1995. Strategic financial planning for research libraries: Alternative financial scenarios for Harvard College Library beyond the year 2000, Harvard University, United States -- Massachusetts.

Dougherty, Richard M. 2009. "Assessment + Analysis = Accountability." College & Research Libraries no. 70 (5):417-418.

Duy, Joanna, and Liwen Vaughan. 2006. "Can Electronic Journal Usage Data Replace Citation Data as a Measure of Journal Use? An Empirical Examination." Journal of Academic Librarianship no. 32 (5):512-517. doi: 10.1016/j.acalib.2006.05.005.

Fox, Kara, Laura M. Horne, Tim King, Sara Seely, and Kathleen Walsh. 2008. "The Librarian as Bridge-Builder." Public Services Quarterly no. 4 (2):177-185. doi: 10.1080/15228950802203281.

Hiller, Steve, and James Self. 2004. "From Measurement to Management: Using Data Wisely for Planning and Decision-Making." Library Trends no. 53 (1):129-155.

Jaeger, Paul T., John Carlo Bertot, and John A. Shuler. 2010. "The Federal Depository Library Program (FDLP), Academic Libraries, and Access to Government Information." Journal of Academic Librarianship no. 36 (6):469-478. doi: 10.1016/j.acalib.2010.08.002.

Kaplan, Allison G. 2010. "School Library Impact Studies and School Library Media Programs in the United States." School Libraries Worldwide no. 16 (2):55-63.

Killick, Selena. 2010. "Service Quality Assessment with LibQUAL+ in Challenging Times: LibQUAL+ at Cranfield University." Research Library Issues (271):21-24.

Linn, Mott. 2010. "Library Strategies Cost-benefit analysis: a primer." Bottom Line: Managing Library Finances no. 23 (1):31-36.

Matarazzo, James M., Laurence Prusak, and Michael R. Gauthier. 1990. Valuing corporate libraries : a survey of senior managers. Washington, DC: Special Libraries Association in cooperation with Temple, Barker & Sloan, Inc.

Mays, Regina, Carol Tenopir, and Paula T. Kaufman. 2010. "Lib-Value: Measuring Value and Return on Investment of Academic Libraries." Research Library Issues (271):36-40.

Murphy, Debbi Olley, and James A. Keller. 2011. "Value by the Numbers: Using Performance Metrics in Libraries." Journal of the Library Administration & Management Section no. 7 (2):16-22.

Nitecki, Danuta A. 2010. "Joy to the World of Metrics." Journal of Academic Librarianship no. 36 (2):117-118.

Oliver, Astrid, Janet Dahlquist, Jan Tankersley, and Beth Emrich. 2010. "Connecting the Library's Patron Database to Campus Administrative Software: Simplifying the Library's Accounts Receivable Process." Journal of Access Services no. 7 (4):229-243. doi: 10.1080/15367967.2010.497070.

Pomerantz, Jeffrey, and Lili Luo. 2006. "Motivations and uses: Evaluating virtual reference service from the users' perspective." Library & Information Science Research no. 28 (3):350-373. doi: 10.1016/j.lisr.2006.06.001.

Wesley, Threasa L., and Nancy F. Campbell. 2010. "Professional Librarian Performance Review: A Redesign Model." Library Leadership & Management no. 24 (1):12-17.

White, Larry Nash. 2010. "Assessment Planning for Distance Education Library Services: Strategic Roadmaps for Determining and Reporting Organizational Performance and Value." Journal of Library Administration no. 50 (7/8):1017-1026. doi: 10.1080/01930826.2010.489007.

Wiese, Katie. 2010. "Creating a standard of positivity." inCite no. 31 (7):15-15.

Zappen, Susan H. 2010. "Managing Resources to Maximize Serials Access: The Case of the Small Liberal Arts College Library." Serials Librarian no. 59 (3/4):346-359. doi: 10.1080/03615261003623104.

Zionts, Nancy D., Jan Apter, Julianna Kuchta, and Pamela K. Greenhouse. 2010. "Promoting Consumer Health Literacy: Creation of a Health Information Librarian Fellowship." Reference & User Services Quarterly no. 49 (4):350-359.